Mungenast Lexus of St. Louis

Mike Medlin deserves negative stars! ! We contacted Mungenast Lexus of St. Louis regarding a 2022 RX350 they had listed, being out of state buyers we asked a lot of questions and request ! We contacted Mungenast Lexus of St. Louis regarding a 2022 RX350 they had listed, being out of state buyers we asked a lot of questions and requested pictures of the exterior/interior and under that car. We were passed off to Mike Medlin when the questions and requests for pictures were too much for the other salesman. Mike assured us the car was Lexus Certified and in a condition that would warrant the rating and had read the notes. I had to call and ask Mike if he wanted our flight information for pickup at the airport, that should have been the first sign of our experience with Mike. We flew to St. Louis, Mike said he would have someone pick us up and I texted him when we landed. They were an hour late to pick us up! Mike said he doesn’t track flights and the Porter was told to be there at 2:15, we did arrive early due to a big tail wind. Upon arriving at the dealership, the Porter went to find Mike Medlin, he was just in his office with a serious attitude. He didn’t shake our hand just said the car is back in the shop. He was very irritated that we were looking the car over with great detail, as it was not in the shape Mike had reported. There was a great deal of rust, a black paint blob on the roof and a rear tire had a flap in the sidewall about the size of a quarter. Mike was very agitated and told us the car was no longer for sale and to leave the dealership at once. Super unprofessional….. After some discussion, the situation calmed slightly and Mike said he would replace that tire but nothing else! We took the car for a test drive. On the last look around the car, we found a hole and rub mark in the front passenger tire, it was also dated a year before the car was manufactured. We asked if they would replace 4 tires and remove the paint blob. I reiterated that it was a safety issue for the tires and it was an all-wheel drive. Mike said they would only replace one tire and nothing else. I again said this a safety issue! So, the major concerns are that this dealership was willing to send a car out their door with a major safety issue, tires! Also, to all the local and out of state buyers be aware of this salesman and dealership when it comes to basic customer service, transparency and safety. Walking away from Mungenast Lexus of St. Louis and Mike Medlin was the best thing we did. The worst customer service ever in my life! Plus, zero concern about selling a car that was unsafe to drive due to bad tires 1500 miles back home! I have pictures of the paint, rust, and tires. More

Everyone was friendly, professional, and helpful in my recent RX350 purchase. Special thanks to Mya Wynn in Sales and Bric Flint In Finance for making the process smooth. recent RX350 purchase. Special thanks to Mya Wynn in Sales and Bric Flint In Finance for making the process smooth. More

Roy Hawkins was my salesperson and he was wonderful! Being a female he did not treat me with disrespect at all! Unlike other dealerships that I went to during my search for a car who treated me awful! H Being a female he did not treat me with disrespect at all! Unlike other dealerships that I went to during my search for a car who treated me awful! He was not pushy at all. Was very kind and considerate! I highly recommend him for anybody looking for a car! More

Nate the Great ! !! Had the best car buying experience I had in my life. Highly recommend Nate Hobson. !! Had the best car buying experience I had in my life. Highly recommend Nate Hobson. More

We are the first time owners of a Lexus that was purchased from Mungenast Lexus in St. Louis. We were very impressed with the friendliness and professionalism of all of the staff and how neat and cl purchased from Mungenast Lexus in St. Louis. We were very impressed with the friendliness and professionalism of all of the staff and how neat and clean the store presentation was. We were also exceptionally pleased with our salesman, Roy Hawkins, as he was very thorough and detailed in the information he provided to us. I highly recommend this dealership to anyone who was considering purchasing a Lexus. More

I had a great overall experience with the team. From Nate Hopson (Sales) to Bric Flint (Closing) and Taylor (Car Features), everyone was professional, knowledgeable, and focused on making the proce From Nate Hopson (Sales) to Bric Flint (Closing) and Taylor (Car Features), everyone was professional, knowledgeable, and focused on making the process smooth and enjoyable. I truly appreciated their attention to detail and outstanding customer service throughout. More

I had a great overall experience with the team. From Nate Hopson (Sales) to Bric Flint (Closing) and Taylor (Car Features), everyone was professional, knowledgeable, and focused on making the proce From Nate Hopson (Sales) to Bric Flint (Closing) and Taylor (Car Features), everyone was professional, knowledgeable, and focused on making the process smooth and enjoyable. I truly appreciated their attention to detail and outstanding customer service throughout. More

Everyone at Mungenast was very nice. Our salesman, Roy Hawkins, was very knowledgeable and worked hard to get us the best deal possible. Nancy was very helpful, explaining the high t Our salesman, Roy Hawkins, was very knowledgeable and worked hard to get us the best deal possible. Nancy was very helpful, explaining the high tech car to us low tech people. We will be happy to recommend Mungenast Lexus. More

Everyone was extremely accommodating and informative, especislly Nick Berblinger and Nate Hopson. They are expert salesmen. especislly Nick Berblinger and Nate Hopson. They are expert salesmen. More

Mungenast is by far the most effecient dealership I have ever worked with! Our sales consultant, Jason Molina, was knowledgeable, courteous, and informative. ever worked with! Our sales consultant, Jason Molina, was knowledgeable, courteous, and informative. More