Mungenast Lexus of St. Louis

The epitome of Excellence I am a very busy individual. I work full time as well as contend with the responsibilities of a full time student. Whatever it is that consumes our da I am a very busy individual. I work full time as well as contend with the responsibilities of a full time student. Whatever it is that consumes our day, we can all identify with being short on time, which contributes to the already stressful experience of making a big purchase. Why would any of this information matter, you may be pondering? Simply put, the entire experience I've had at Mungenast Lexus of St. Louis, which spanned over a week (due to my schedule) was nothing short of professional, friendly, expedient, competitive, informative, and genuine. The dealership commands a prestigious atmosphere that provides a feeling of welcome and comfort that feels authentic, an impression that didn't come across contrived or crafted. The attentive, and patient service of Donna Zecher, Mike Baek and Joel Habermehl specifically, to include everyone else I interacted with, were beyond measure in every way. Not only was I catered to above and beyond what was necessary, but I was treated like royalty. More that a person. An individual of value, worthy of emotional connection inter-personally, rather than just with the product, cultivating a lasting rapport. Such care, unfortunately is not common in this day and age, and are definitely not the sentiments one generally associates with that of the typical dealership. The team here is doing amazing things, and I will not only be purchasing here again, but would highly encourage anyone in the market for a vehicle to seriously consider a visit. -Brandon More

Such a wonderful experience buying a Lexus from Mungenast Hi. I just wanted to email and say thank you for working with us and meeting us on our trade to allow my family the opportunity to be part of the Lexu Hi. I just wanted to email and say thank you for working with us and meeting us on our trade to allow my family the opportunity to be part of the Lexus family. We absolutely love our Lexus. From the time we arrived at Mungenast until our purchase was final, we were warmly greeted, treated with respect, given time to discuss options, and thoroughly explained the lease process. It was truly a wonderful experience. Joel Habermehl is very professional, knowledgeable, and he just made this a great experience. I greatly appreciated that because most dealerships you leave feeling overwhelmed and pressured. This was not the case at all. We would also like to comment on the professionalism of Mike Baek. He did a fantastic job with explaining the finance process to us. We felt very comfortable during this part of the process. Joel and Mike really hit it out of the park with us. They were very professional, but they are two characters! Laughing and joking was great therapy knowing we were leasing such an expensive and luxurious vehicle. I can't recall everyone's name, but you have a wonderful climate and a great group of people. We decided to have stripes put on our new ES 350 to compliment the Atomic Silver, Susan took care of that for us. We leased the vehicle on Tuesday and by Wednesday it was complete. Most places would have taken half a day if not longer along with a wait period to even get the vehicle in. Donna really knows her "stuff" about all the gadgets in the ES 350. Although we weren't able to get all of the "bells and whistles", it was nice to have someone sit with us, inside of the car and show us first hand how to operate the vehicle. Again, thank you for a wonderful experience. We did lease the ES 350 so I'm looking forward to doing business again in the near future. For now, we are going to enjoy our Lexus and show it off to our friends and family. Thank you and have a wonderful Easter. Sincerely, Donnette and John Hauer More

Above and beyond the norm From start to finish our sales person, Becky Kroupa, made it clear she was interested in finding us the perfect vehicle for us and helping us at the b From start to finish our sales person, Becky Kroupa, made it clear she was interested in finding us the perfect vehicle for us and helping us at the best price. Even when we looked other places she let us know she would look at sister dealerships to find us our car. Ultimately the quality of the vehicle led us back to Mungenast and Becky worked with us to get the car we wanted at a price we could afford. She did all of this with a positive attitude, friendly and professional. Susan then took over after the sale to introduce us to the intricacies of our vehicle. She was very patient and informative and let us know we could call with any questions. This is our second purchase from Mungenast and we are very satisfied with their professionalism and quality of service. We would not hesitate to use them again. More

Marvelous experience in buying a car from this establishment We are fortunate to have met and dealt with Becky Kroupa, Mike Beck, Bill & BJ Springett. We have just placed an order for our fourth Lexus. Need we s We are fortunate to have met and dealt with Becky Kroupa, Mike Beck, Bill & BJ Springett. We have just placed an order for our fourth Lexus. Need we say more. Jessie & Jeannie Perez, MD More

We were totally pleased with our experience. We had visited several other dealerships in our search for a used automobile, and I wasn't having fun! Our experience with Matt Viero and the rest of We had visited several other dealerships in our search for a used automobile, and I wasn't having fun! Our experience with Matt Viero and the rest of the Mungenastt employees who helped the process was terrific. We felt they really did have our (the customer's) best interest at heart. We've told several friends about our experience and highly recommended this dealership.. More

Really impressed. We dealt with Becky, Tim G. as salespeople, Mike in finance and Nancy for car techs. They were all superb. We will recommend as well as buy from the We dealt with Becky, Tim G. as salespeople, Mike in finance and Nancy for car techs. They were all superb. We will recommend as well as buy from them again. More

Made us feel like most important people on earth!!!! WOW WOW WOW......What a great experience my wife Marie and I had at the Dealership! We have been to this Dealership many times in the past but we hav WOW WOW WOW......What a great experience my wife Marie and I had at the Dealership! We have been to this Dealership many times in the past but we have never been treated with so much professionalism! We were greeted in the parking lot by Tim Goretti and he answered all our questions on the spot! We also had the privilege to work with Mr. Mike Baek. Mike and Tim spent several hours with us making sure we had the perfect vehicle that was suited for our needs......and WANTS ....not just trying to sell us a car! Mungenast Lexus you have two honest men that you should be very proud of the way they represent your Dealership! If anyone is looking for a new vehicle please do yourself a favor and ask for Tm and Mike, you won't be disappointed. Larry & Marie More

The Best Car Buying Experience Ever! Matt Viero made our car buying experience a breeze from beginning to end. This is our 3rd Lexus from Mungenast. Our first two (RX 300s) have 252,000 a Matt Viero made our car buying experience a breeze from beginning to end. This is our 3rd Lexus from Mungenast. Our first two (RX 300s) have 252,000 and 297,000 miles on them, so we were already a believer in the brand. Matt answered all of our many questions, was timely in his follow up and helped us find the perfect car for our needs. More

Service Department Matt Wiese is simply the best!! I am no longer living in St. Louis but the memories that I have of the city comes back to Matt. I had a Lexus RX330, a Matt Wiese is simply the best!! I am no longer living in St. Louis but the memories that I have of the city comes back to Matt. I had a Lexus RX330, and I had so much trust and confidence in Matt that I knew my suv would come out of service in top notch condition. As I said earlier, he is simply the best!! Hold onto him! More

Dissapointed This was my first purchase in the Lexus brand, and it may be my last. I was very dissapointed in the overall service. It was very high pressure over This was my first purchase in the Lexus brand, and it may be my last. I was very dissapointed in the overall service. It was very high pressure overall. THe salesman was nice, but then became clueless when the Sales support (Delivery/Finance/Service) were not up to very high standards. The delivery coordinator was high pressure on accessory sales, and rude. The Finance manager was high pressure, and blatenly lied when trying to sell a warranty. He stated unless I bought the extended warranty, my Hybrid system would not be covered. This is not true the hybrid system is covered, for an extended period, standard. After this bad experience this was followed up by a very service department, when I went to get the Body Side Moldings put on I was pressured into purchasing, Susan was not responsive once she got the sale, and Alex was unhelpful at resolving the issue. The service department was pretty rude, which was suprising they invested so much into a astetically pleasing sercice department and their people were so rude. More