Mungenast Lexus of St. Louis

My wife and I were once again spoiled with the same professionalsim and courteous staff at Dave Mungenast Lexus in June 2013, when were came to replace our first Lexus RX SUV that we purchased there professionalsim and courteous staff at Dave Mungenast Lexus in June 2013, when were came to replace our first Lexus RX SUV that we purchased there in 1999. Our salesman, Nate Hopson as he did in 1999, made the whole process smooth and made the experince a treat for us as he had done in 1999. He was unusually professional and helpful to be sure we got what we wanted (color, accessories, and financing). He and the staff gave us appointment times that were convenient for us and never failed to be on time for the date set. The entire process was a pleasant one and completed in two visits, including the knowledgable young lady, Alicia, who gave us the final detailed lecture before we drove the new car home. Mr. Ray Mungenast himself, was there and seemed justifiably proud of his efficient and friendly organization. Thank you again. We were pleased with the entire process. Nate has many of our clients and we will continue to refer friends and family to him. Dr. and Mrs. Lester Reese More

i totally enjoy my lexus and have no problems with it, my problem is the misleading i was given with your promotional coupon program. you are told your getting 9-50.00 coupons to use (ANY WAY YOU WOULD LIKE problem is the misleading i was given with your promotional coupon program. you are told your getting 9-50.00 coupons to use (ANY WAY YOU WOULD LIKE)well later you find out you are only alllowed one at a time and you only can use them for service not for car assor cleaning materials ect.i feel that any serivce i would have done is still money out of my pocket.like i said i love my lexus but this has really put a bad taste towards mungenast. thank you for listening john patrico More

I purchased a pre-owned Hyundai Genesis from Mike O'Shea this weekend (Mike is an outstanding representative of the dealership). His customer service and attention to detail were excellent. I trave O'Shea this weekend (Mike is an outstanding representative of the dealership). His customer service and attention to detail were excellent. I travelled from Atlanta to inspect and potentially purchase this car based on his detailed description of the car and his answers to my in-depth questions. Also important to my decision to make the trip were his confidence in his answers to my questions over the phone, the excellent photos their photographer took of the car, the dealership's excellent on-line reputation, the well-known high service standards of most Lexus dealerships and of course a very fair price. Upon arrival (thank you for the ride from the airport) and inspection, I realized Mike had done a great job of describing the car to me. The car was nicely cleaned and waiting for me inside so that I could review it in great detail. Then, after a test drive, the paperwork process was quick and painless. Mike Baek also did a nice job of making that process expedient as well, while never feeling rushed. All in all, just a very nice experience. From a reasonable asking price to simple and honest price negotiation to taking the extra step to make the process easy and quick, knowing I had a 575 mile return trip ahead of me made this my best-ever automobile dealer experience. While they are a long way from my home in Atlanta, if I am ever in the market for a Lexus, I will certainly consider another purchase from Mungenast Lexus. More

Very scary to purchase a used vehicle from another state. In my case, the vehicle was described perfectly, and the deal and price were excellent.All problems, however minute, were handled very professionally In my case, the vehicle was described perfectly, and the deal and price were excellent.All problems, however minute, were handled very professionally and expeditiously. The transport service was poor with communication but this is a subcontracted company recommended by, but unrelated to Mungenast. The follow up was good, and the car delivered was wonderfully detailed in and out. This is The best experience I have had with any dealer thus far, lexus or otherwise- I have purchased over 10 cars in the past. No gimmicks and hassling like typical dealerships.Low pressure sales.I highly recommend this dealer for out-of-state purchases of used vehicles. More

Ashley Wunning was a delight to work with when I recently brought my car in for service. In her "easy to understand" manner, she explained and made clear the process of the work to be done, about getting a brought my car in for service. In her "easy to understand" manner, she explained and made clear the process of the work to be done, about getting a loaner car, and the payment options. She was also able to assist me with some settings on my car, that I had not been using at this time. I appreciated her willingness to listen and to make me feel so comfortable coming into this dealership for service. Thank You, Ashley! More

This our 6th vehicle purchased from Lexus of St. Louis Dave Mungenast. We have dealt with Nate Hopson with each vehicle. He is trustworthy, straight forward and a pleasure to work with. We also had the pl Dave Mungenast. We have dealt with Nate Hopson with each vehicle. He is trustworthy, straight forward and a pleasure to work with. We also had the pleasure for the second time in working with Don Vanatta the sales manager on the car we were trading in. We had planned on trading in one vehicle but ended up trading two and we were able to meet our budget. Nate is great with the follow up and calls to make sure everything is going well with the purchase. My husband and I cannot say enough good things about Nate Hopson and Don Vanatta. I would recommend The Mungenast dealership to anyone in the market for a Lexus if they are looking for reliable and honest sales people who are energetic and interested in putting their customers first. More

This our 4th vehicle purchased from Lexus of St. Louis Dave Mungenast. We have dealt with Nate Hopson with each vehicle. He is very knowledgeable, energetic and calls often to check on our vehicles and Dave Mungenast. We have dealt with Nate Hopson with each vehicle. He is very knowledgeable, energetic and calls often to check on our vehicles and if any problems. Went to dealership to purchase one vehicle but with the assistance of Don Vanatta sales manager and Nate Hopson putting a plan together to trade for another vehicle we were able to meet our budget. Nate Hopson and Don Vanatta are super to work with. They are knowledgeable, trustworthy, straight forward and honest working with us. The Mungenast dealership really makes a difference compared to other dealerships I have been in contact with. More

My husband and I had been looking online for a used Lexus. There were a couple cars we were interested in at this dealership as well as a few other dealerships. Mike O'Shea called and emailed us, going Lexus. There were a couple cars we were interested in at this dealership as well as a few other dealerships. Mike O'Shea called and emailed us, going out of his way to find the car we were looking for. We took the 2 hour drive on Saturday thinking we would visit a few dealerships. I have to tell everyone that we didn't make it to any of the other places because upon arrival at Mungenast, there was no need to leave. We were greeted as soon as we got out of our car. Mike immediately set up cars for us to see and drive. We found the car we loved and Mike made it happen. They gave us more for our trade in than what we had anticipated; Eric Fultz worked hard to get us the best rate he could find and we were helped by a whole group of people who assisted us in every aspect of a car purchase. Alicia was also so very knowledgeable and helpful going through all the many buttons and gadgets in our new car. We have purchased many cars through the years but I sincerely mean this was the best car buying experience we have ever had. I will not go to another lexus dealership in the future. Mike O'Shea went above and beyond to make sure we were happy customers and we can't thank him enough for helping us buy our beautiful car. Lynda and Bob More

My wife and I were looking to purchase a major upgrade over our previous car, with a used RX-series being at the top of our list. We were looking for something used, and found a beautiful used 2004 RX330 over our previous car, with a used RX-series being at the top of our list. We were looking for something used, and found a beautiful used 2004 RX330 n our price range. Brian was great in walking us through the sales process. He was knowledgeable, friendly and professional. Once we were ready to make the purchase, we went on to Mike Baeck in the Finance department. We knew this was going to be a challenge to keep our payment in a range we could afford, but Brian and Mike worked very hard on our behalf. Mike, in particular, exhausted every avenue to get us into the best loan deal possible, and to get us a comparable car payment to the one we were currently paying. We cannot say enough for the efforts of the team at Mungenast Lexus. We could not be more thrilled with the car we drove home, and have nothing but praise for the service we received. We have already recommended Mungenast to some friends in the market to buy a car, and we will definitely be back when it comes time to purcahse a car in the future. Thank you Brian and Mike! More

This is the second time I have purchased two cars (at the same time) from Nate Hopson and Don Vannatta. I received an excellent price and the process was hassle free. I particularly appreciate how they are same time) from Nate Hopson and Don Vannatta. I received an excellent price and the process was hassle free. I particularly appreciate how they are respectful of your time, they make and kept appointments, and were very professional. More