Murdock Acura

Issues getting warranty coverage in day 1 but was good on day 2 Oil change was done well day 2 Oil change was done well More

There is a significant reduction in customer service from Jodi Wilkinson ownership. From attention to offering a loaner car for a larger service appointment, to the complimentary snacks/drinks offered to th Jodi Wilkinson ownership. From attention to offering a loaner car for a larger service appointment, to the complimentary snacks/drinks offered to the interaction from your service reps. Not the same and now considering going to Mike Hale after using this dealership for 20+ years. Acura is a luxury brand and isn’t like Kia and the other brands Murdock owns. Need to make the experience with the value of the purchase. More

On May 27, 2026, my Acura TL had 158,576 miles and Murdock Acura recommended a Service4 6CYL service for $3,224. That service had already been performed at the same location for $1,632 when it was Murdock Acura recommended a Service4 6CYL service for $3,224. That service had already been performed at the same location for $1,632 when it was Jody Wilkinson Acura on September 22, 2020 when my car had 100,260 miles. Murdock claims they don’t have service records older than 3 years. I don’t appreciate being told I need a service that had already been performed by the same location and isn’t due again. Also, it appears this dealership has doubled their service prices since 2020. Finally, I don’t like that Murdock charges 2.5% to use a credit card, which didn’t happen under Jody Wilkinson. Alan Khou, the Service Consultant, did a great job. My issues are with the Murdock dealership not with the employee who worked with me. More

I was always a fan of Jody Wilkinson and worried that service would suffer with the change of ownership. I was not disappointed. They were great. service would suffer with the change of ownership. I was not disappointed. They were great. More

Requested that psi in tires be set at 45, came back with all tires at 35. Was initially told I need a new window washer motor without confirming that it was simply low on fluid. Recommended I change brake f all tires at 35. Was initially told I need a new window washer motor without confirming that it was simply low on fluid. Recommended I change brake fluid, when it had been done according to the recommended schedule already. Why didn't they look at the service record before making that recommendation? Would have scheduled to buy new tires from dealership, but since Murdock will not perform free tire rotation, I will just purchase them elsewhere. More

Dalila provided excellent customer service, timely follow up and communication, clear explanation of needed repairs, and arrangement of a loaner vehicle while our RDX was in your shop. Very satisfied! up and communication, clear explanation of needed repairs, and arrangement of a loaner vehicle while our RDX was in your shop. Very satisfied! More

Return visit because brake pads were there the previous day. I came back on Saturday and had a great experience and I appreciated the car wash too day. I came back on Saturday and had a great experience and I appreciated the car wash too More

Car was making noise. They fixed it. All good. Ramiro worked hard to find and fix noise. They fixed it. All good. Ramiro worked hard to find and fix noise. More

Quicker than estimated time. Friendly service Information about the one future maintenance requirement was just that. No trying to sell anything. Friendly service Information about the one future maintenance requirement was just that. No trying to sell anything. More

Everything at the dealership was fine. The problem was the 2.5% credit card fee. Also the coffee machine in the waiting area hasn't worked since we have been coming into the dealership. The problem was the 2.5% credit card fee. Also the coffee machine in the waiting area hasn't worked since we have been coming into the dealership. More