Murdock Acura

Kira was there the day I went in to pick up my new car. I had purchased it from Scott who was out sick. Kira stepped in and gave me all the time in the world. She walked me through every setting. Helped me I had purchased it from Scott who was out sick. Kira stepped in and gave me all the time in the world. She walked me through every setting. Helped me set up the most important settings. Arranged for me to come back and get some accessories installed. Offered to come pick up the car or get me a loaner car. She followed up with phone calls to make sure everything was good. I appreciated the attention to detail when it wasn't her sale. It was obvious she cared. More

At the dealership my experience was great. Khou was very nice, not pushy and helpful. Khou was very nice, not pushy and helpful. More

great Everyone was nice, it was quick, they kept us up to date and I felt like they weren't trying to sell us anything. date and I felt like they weren't trying to sell us anything. More

Easy, knowledgeable, and professional It was very simple, he took care of everything we needed and didn't expect to get more money from us he took care of everything we needed and didn't expect to get more money from us More

Bought our car at and always had great service from the previous owner, Jody Wilkinson Acura. This was our first time getting maintenance with the new owners Murdock Acura. We had oil and several other flu previous owner, Jody Wilkinson Acura. This was our first time getting maintenance with the new owners Murdock Acura. We had oil and several other fluids changed for almost $600 (pricy but not too unexpected). However the next day the engine overheating warning came on. Called in to let them know the concern and that we were just there getting the fluids changed and they were only concerned with quoting us two different diagnosis and and maintenance fees (another $500+) just to bring it in and figure it out. Not even concerned about the obvious likelihood that they might have failed to properly perform yesterdays maintenance or the major issue that driving our car 20 minutes to downtown with the engine overheating might actually cause severe damage. Worried that the car wouldn’t be able to make it back to Murdock we took it to the local Jiffy Lube (6390 Highland Dr). They quickly checked the oil and fluids and let us know that the coolant was completely empty. They graciously filled it for free and we were out of there in a few minutes! 95% sure that the techs at Murdock forgot to refill the coolant when they were changing it. Thank you Jiffy Lube for going above and beyond and helping us avoid a car catastrophe! The way this was handled by the Murdock maintenance was a complete failure of customer service. We are about due for a new car and not sure if I can trust this dealership. Shout out to Jiffy Lube who went above and beyond and earned a new customer! More

Always helpful and friendly customer service, advises on important issues, and always tries to give me good service! important issues, and always tries to give me good service! More

I was really impressed that the service has not changed one bit since it changed over to Murdock I've always been very happy with the service at Jody Wilkinson by far the best place I've ever been to one bit since it changed over to Murdock I've always been very happy with the service at Jody Wilkinson by far the best place I've ever been to More

Called them in the morning and explained my problem. Ask them to make an appointment and they took care of me that day. Great customer service. Ask them to make an appointment and they took care of me that day. Great customer service. More

Came in with codes A17. Left with B17 they did not clear or reset the codes. They did not rotate my tires due to not needing it Left with B17 they did not clear or reset the codes. They did not rotate my tires due to not needing it More

It was excellent. They always take great care of us. It really was very good. They always take great care of us. It really was very good. More