Murdock Acura

It was great. They made sure I was taken care of. When my car wasn't finished in time for my trip they got me a loaner that could could hold all the kids I was tak They made sure I was taken care of. When my car wasn't finished in time for my trip they got me a loaner that could could hold all the kids I was taking. More

The SA was fantastic. The dealership is struggling to adapt to the new owners. The prices have gone up noticeably and they charge a cc processing fee. The dealership is struggling to adapt to the new owners. The prices have gone up noticeably and they charge a cc processing fee. More

The gentleman I worked with was very informative and kind. The whole experience just felt extremely different than under previous ownership. Less personal, more of feeling like just a number. Couldn't p kind. The whole experience just felt extremely different than under previous ownership. Less personal, more of feeling like just a number. Couldn't put my finger on it, but didn't love it. In fact I called my husband when I was pulling out to say the car was finished and told him I didn't see myself going back. More

Thank you for your great service. The main improvement I would suggest is shortening customer wait times. The main improvement I would suggest is shortening customer wait times. More

I had a fare experience at the dealership we had a 8:00 am appointment because we wanted to get in and get out with reasonable time to get our oil changed. I don't know what is a reasonable time to get che am appointment because we wanted to get in and get out with reasonable time to get our oil changed. I don't know what is a reasonable time to get checked in but it took half an hour for us During the time we waited the service advised check in with us to let us know the status of our car, the second time was he recommended that the oil in rear differential should be change the price was $115 so I agree to have the worked done. When we check out the price went to $190 I guess the $115 was labor only not the cost of the oil and parts from the parts department. More

Very professional and courteous! Everything was done in a timely manner, a loaner car was provided for me, which was very convenient. My experience was five stars all around. Thanks. Everything was done in a timely manner, a loaner car was provided for me, which was very convenient. My experience was five stars all around. Thanks. More

One thing I don't like use credit card charges 2. 5% Service ok for me Repair done well 5% Service ok for me Repair done well More

Alan - he was great. Whoever did the service on the car didn't put the cover plate back over the cabin air properly and left the shelf in the glove box rattling around. I Whoever did the service on the car didn't put the cover plate back over the cabin air properly and left the shelf in the glove box rattling around. I did it properly myself upon noticing. I'll go back only because I purchased 3 oil changes and tire rotations and I appreciate Alan. If not for those two things I'd probably go back to Mike Hale. More

Ppl that I worked with were very kind and friendly. That's not my issue. I brought my car in for tire balance. It didn't work the first time so I brought it back again. The 2 services were almost 6 hrs That's not my issue. I brought my car in for tire balance. It didn't work the first time so I brought it back again. The 2 services were almost 6 hrs of wait time and my car is still shaking at high speeds. Not as bad but still shaking. I'm frustrated and disappointed. More

The experience of making the appointment and bringing the car in was very smooth. The service was done in a reasonable timeframe. car in was very smooth. The service was done in a reasonable timeframe. More