Murdock Acura

Both men were very kind and understanding of my issues on my car. Took the time to explain what they did to my car. my car. Took the time to explain what they did to my car. More

It was a very smooth process. In and out within an hour and no unexpected surprises In and out within an hour and no unexpected surprises More

All of the associates were helpful and friendly. The sales manager (Jared) went out of his way to help get the best vehicle for our needs. We drove past a closer dealership to get our RDX due to the The sales manager (Jared) went out of his way to help get the best vehicle for our needs. We drove past a closer dealership to get our RDX due to the friendly staff! More

Best experience Ive ever had Best experience Ive ever had, there is no doubt thanks guys I trully appreciate your work had, there is no doubt thanks guys I trully appreciate your work More

Issues getting warranty coverage in day 1 but was good on day 2 Oil change was done well day 2 Oil change was done well More

There is a significant reduction in customer service from Jodi Wilkinson ownership. From attention to offering a loaner car for a larger service appointment, to the complimentary snacks/drinks offered to th Jodi Wilkinson ownership. From attention to offering a loaner car for a larger service appointment, to the complimentary snacks/drinks offered to the interaction from your service reps. Not the same and now considering going to Mike Hale after using this dealership for 20+ years. Acura is a luxury brand and isn’t like Kia and the other brands Murdock owns. Need to make the experience with the value of the purchase. More

On May 27, 2026, my Acura TL had 158,576 miles and Murdock Acura recommended a Service4 6CYL service for $3,224. That service had already been performed at the same location for $1,632 when it was Murdock Acura recommended a Service4 6CYL service for $3,224. That service had already been performed at the same location for $1,632 when it was Jody Wilkinson Acura on September 22, 2020 when my car had 100,260 miles. Murdock claims they don’t have service records older than 3 years. I don’t appreciate being told I need a service that had already been performed by the same location and isn’t due again. Also, it appears this dealership has doubled their service prices since 2020. Finally, I don’t like that Murdock charges 2.5% to use a credit card, which didn’t happen under Jody Wilkinson. Alan Khou, the Service Consultant, did a great job. My issues are with the Murdock dealership not with the employee who worked with me. More

I was always a fan of Jody Wilkinson and worried that service would suffer with the change of ownership. I was not disappointed. They were great. service would suffer with the change of ownership. I was not disappointed. They were great. More

Requested that psi in tires be set at 45, came back with all tires at 35. Was initially told I need a new window washer motor without confirming that it was simply low on fluid. Recommended I change brake f all tires at 35. Was initially told I need a new window washer motor without confirming that it was simply low on fluid. Recommended I change brake fluid, when it had been done according to the recommended schedule already. Why didn't they look at the service record before making that recommendation? Would have scheduled to buy new tires from dealership, but since Murdock will not perform free tire rotation, I will just purchase them elsewhere. More

Dalila provided excellent customer service, timely follow up and communication, clear explanation of needed repairs, and arrangement of a loaner vehicle while our RDX was in your shop. Very satisfied! up and communication, clear explanation of needed repairs, and arrangement of a loaner vehicle while our RDX was in your shop. Very satisfied! More