Murdock Hyundai Lindon

My experience buying a new Santa Fe here started great (JJ the sales rep was awesome), but the post-sale service was incredibly frustrating and disappointing. Issues identified immediately at purchase (no (JJ the sales rep was awesome), but the post-sale service was incredibly frustrating and disappointing. Issues identified immediately at purchase (non-functional rear seat heaters) took nearly four months and four separate service visits to resolve, as well as a bunch of time on my own with Hyundai support. Appointments consistently took much longer than promised, despite initial assurances of half-day service. Communication was very very poor; I frequently had to chase staff for updates after promised calls/texts were missed. During the process, they ordered 2 parts to fix the left and none to fix the right seat heaters, delaying the fix further. Worse, the service advisor initially tried to suggest we were responsible for their delays and inability to meet timelines. It took escalating to everyone in upper management to get focused attention, including arranging a loaner car for the final repair attempt for the seat heaters. Even then, the dealership couldn't fix the Bluelink system after multiple tries over several weeks. I ended up fixing it myself after contacting Hyundai Bluelink support directly and following up with them multiple times for 3 weeks. The entire process involved significant inconvenience: multiple 1.5-hour round trips (45 mins each way), unexpected delays, constant follow-up, and immense frustration. While management eventually apologized and the initial issues were finally fixed, the repeated failures, poor communication, damage to my vehicle, and wasted time have completely eroded my trust in this service department. Despite purchasing the vehicle here and being offered perks like free oil changes, I will not be returning for any future service. More

We purchased a new Tuscan one month ago. There was a faulty rear sensor that we didn’t notice until we drove it for a few days. We took it in to be fixed and now, two weeks later they are “s There was a faulty rear sensor that we didn’t notice until we drove it for a few days. We took it in to be fixed and now, two weeks later they are “still waiting for a part.” It’s been in the shop for half the time we have owned it. It has been difficult to even get responses. When they do respond, answers are vague. They gave us a loaner to use but only offered after we requested it. Then they have switched it out three different times. We paid a lot of $ for a new car. I know sometimes things happen and we have been patient but I am to the point where I think they should replace the car with a new, fully functional one. Our first payment is due soon and we don’t even have possession Of the car! With that said, our sales experience with Shane was good. But now that they have our money, do they care about customer satisfaction at all? I’m beginning to wonder. More

Wonderful experience. Willie is one of the nicest people you’d ever want to work with. He let us come back 3-4 time before we actually bought. And he worked for us to make Willie is one of the nicest people you’d ever want to work with. He let us come back 3-4 time before we actually bought. And he worked for us to make the deal. Enjoyed the experiance. Thank you. More

Terrible customer service. The customer service representative is a liar. Don't believe anything he says. Took about 8 pictures of my car. Came in asked what I was there for. A The customer service representative is a liar. Don't believe anything he says. Took about 8 pictures of my car. Came in asked what I was there for. An oil change. He then informs me I need an alignment. Again? Oh have you had one before? Yeah 4 months ago. He looks it up and tells me that was for a front alignment, I need a rear alignment. No you do them all 4 at once. He then has me sign a blank iPad. I tell him that I'll wait for my car. 5 hours later I go searching for info on my car. I have a headache, numerous things to do and no info from the yoyo who checked my car in. I find a young man who looks it up. Car was finished 2 hours ago. Fine where is it. Should be in the line. Nope. 10 minutes later my car is found. Sitting in the hot sun. Asked for the paperwork. Nope it's paid I can go. I can guarantee that there was no even checking the alignment. No paperwork for it. In the 17 years I've been coming to this dealership this is the worst. To be treated with disrespect, deliberate intent to defraud a customer of money for non service. Congratulations to Murdock for hiring this poor excuse for a service person. More

Took my Santa Fe to get an oil change and tires rotation again at this particular dealership today. Once again it took more than 3 hours to get the services done, it's unbelievable and very very dispointed again at this particular dealership today. Once again it took more than 3 hours to get the services done, it's unbelievable and very very dispointed 😔 This happened most of the times that brought my vehicles in for the simple services at this dealership and I have been brought the issues to their management team several times but they seemed not really cared about my issues at all! Last time the mechanic didn't close all the lits after they filed up the fluids and didn't rotate the tires as well 😭 Today it happened again after more than 3 hours of waiting for my vehicle to complete oil changes they didn't rotate the tires once again 😔 based on this issue I don't really know if they really change the oil on my vehicle or NOT??? Honestly this is really bad business and it needs to be stopped and changed this kind of practice! For those who would like to get your vehicles services at this particular dealership location should have a second thought before going to this place because I have been taking my vehicles to this dealership for almost 5 years for just simple services and they treated me like this ! The reason I'm going here because I bought the whole package when I bought my vehicles from them included oil changes and other services! BUT now I'm willing to loose my prepaid for these services at this dealership and won't be going to this place anymore! I'm not gonna be poor just because I will loose my money due to this dishonest dealership 👎👎👎👎👎I've never write a review like this in my life and I've given them so many chances by keep going to this place for my vehicle services unfortunately my efforts are/were going unnoticed, it's very sad but it's true😌 More

I got the vehicle in that I was waiting for gave me a call and I went down on a Saturday morning. Got there just before 9: 00 am and was gone from the dealership by 10:30 a.m.. it was one of the best car call and I went down on a Saturday morning. Got there just before 9: 00 am and was gone from the dealership by 10:30 a.m.. it was one of the best car buying experiences I've had. This is the second vehicle I've bought from a Murdock dealership! They do a great job and are very helpful! More

bad service Took sant fe in for repair. Intermittently not starting. Service rep called and quoted me $462 to have the crankshaft sensor replaced. Hyundai OEM part is $129. The diagnostic i Intermittently not starting. Service rep called and quoted me $462 to have the crankshaft sensor replaced. Hyundai OEM part is $129. The diagnostic is $100 for 15 minutes. So i could have done this 1 hour job myself for $229. For convenience, and since they already had the car I approved them to do the repair. I went to pick up the car and the bill was $763. After asking them why it wasn't $462 as quoted he gave me some discount and got it down to $550. THat is still not $462 which was a lot to change that part. When you're given a quote thats what it should be unless you call and get approval for another $300. Our family has purchased 5 new Hyundais for Murdock. Considering all the trouble we have had with the service department with our cars we won't be purchasing our next car there. More

We bought a new Elantra Hybrid and love the car. But equal to that was our buying experience at Murdock Hyundai. It was the best car buying experience we have ever had. But equal to that was our buying experience at Murdock Hyundai. It was the best car buying experience we have ever had. More

Money grabbing service center. Bought a brand new Hyundai less than 2 years ago. Told I would have free oil changes and tire rotations. After showing up and trying to initially Bought a brand new Hyundai less than 2 years ago. Told I would have free oil changes and tire rotations. After showing up and trying to initially upsell me on other services, they told me my oil change and tire rotation wouldn’t be free because I was slightly over the mileage.”My hands are tied because of Corporate” was their rationale. Don’t trust these guys! It’s all about the money, customer satisfaction is an afterthought. I drove away and decided to get my service elsewhere because there was no attempt to satisfy a customer, but only money grab for over priced services. I regret my decision to buy a new Hyundai - and the so-called free services they were going to provide. I’m sure I won’t hear back from them - the customer doesn’t matter. More