Murdock Hyundai Lindon

BUYER BEWARE! ! – from a "former" LIFELONG Hyundai fan, and owner of MANY Sonata's!! If you value customer service, communication, or accountability, stay far aw ! – from a "former" LIFELONG Hyundai fan, and owner of MANY Sonata's!! If you value customer service, communication, or accountability, stay far away from Murdock Hyundai in Lindon. Our experience with their service department has been a complete disaster. After our 2016 Hyundai Sonata (with 94,000 miles) broke down during a road trip, we paid out of pocket to have it towed to this dealership on November 2, 2024. We were already in the middle of dealing with Hyundai Consumer Affairs regarding known engine issues — oil burning, no visible leaks, and knocking. We were informed of these widely known issues from our personal mechanic, after spending over $400 with him to replace spark plugs and other related items, just a few months prior. Following the service, he informed that this is a “known issue” with Hyundai; misfiring as a result of gummed up spark plugs due to the excessive oil consumption. This is a WIDELY documented and KNOWN defect in this engine type, yet Hyundai and Murdock both refused to take ownership. A couple of days after dropping off the Sonata, Keir from the service team reached out to inform us they would run a diagnostic, at which we let him know our standing appointment was to get the rod bearing test, since the vehicle was burning through oil with no sign of an obvious leak (again, something we had been going the rounds with Hyundai Consumer Affairs – a known issue with the type of engine in our Sonata). Keir confirmed the test would be covered under the extended warranty and also acknowledged the engine didn’t sound great when he drove it. We were informed later that day that they attempted the BCT, but were getting an error as one of the cylinders would not pressurize and causing a misfire. We specifically asked for the rod bearing test under warranty. Murdock said they'd do it, but then claimed they couldn’t complete it due to a misfiring cylinder. Their suggestion? Start running more diagnostics at $180/hour. Finally, after a leak-down test, they confirmed that Cylinder 2 was completely dead, and the engine needed replacement. They admitted the engine was failing — yet still refused to help. No warranty coverage from Hyundai, no goodwill assistance from Murdock or Hyundai, and NO FOLLOW-UP for over a month, from Hyundai Corporate or Murdock. This after promises of follow up from Jacob at Murdock. After several weeks and no word from Jacob or Keir or anyone for that matter at Murdock Hyundai of Lindon, we took the initiative and reached out to the service desk. The attending receptionist said she sent an urgent notification out to service managers to contact us for follow-up as nobody was available at the moment. Finally after another several weeks, and after no word from Murdock Hyundai, we called the service department again. We were asked to put together a bullet point of timeline along with personal service records, which we provided several days later. We had to repeatedly chase them — calling, emailing, texting, and even after submitting a full timeline of events with maintenance records at their request, nothing but silence. The final insult came when they threatened some time later to impound the vehicle as an abandoned vehicle and charge us storage/abandonment fees — after ignoring us for over two months. To recap: 1. Zero follow-up from staff after promising to look into our case 2. Refusal to assist in any way with a well known Hyundai engine defect (offered to replace engine for $10k) 3. Pushed costly diagnostics instead of solutions 4. Ignored communication, then threatened impoundment 5. No accountability or ownership from Murdock Hyundai service department or Hyundai Corporate/Consumer Affairs We are deeply disappointed in both Hyundai corporate and Murdock Hyundai of Lindon. They were quick to collect fees but failed to deliver anything close to responsible service. We will NEVER do business with Murdock or Hyundai again — and will be warning others to steer clear! More

The lifetime oil changes is a con, it’s designed to get your car in so they can sell you other expansive services, if you don’t bite then they make it difficult to get the oil change you paid for. I’m leav your car in so they can sell you other expansive services, if you don’t bite then they make it difficult to get the oil change you paid for. I’m leaving on a trip needing my oil changed I find that they are 10 days out for appointments, being that this is not in line with the service I purchased which was walk in service any time no appointments needed, I requested a call from a manager that was four days ago and I’m still waiting. I’ve purchased three Hyundai vehicles and everyone has been a problem from throwing on parts and not fixing the problem only to take back and another barrage of parts total $1000 and two trips to Murdock to restore my cruise control, then there was the hybrid left me stranded many times finally failed in Colorado had it towed to Colorado Spring and found a dealership that could actually fix the car. Then there is the Santa Fe numerous complaints cruise control won’t maintain speed, answer that the way it’s designed to work never has been fixed. Then there was the theft of my inscribed zipo lighter from the Vietnam War after many conversation and the usual run around it mysteriously appeared in there shop, Got my property back but no real apology and never got to meet the xxxxxxx that took it. So looking into the future I don’t see any more vehicles being purchased from any Murdock dealerships. More

My experience buying a new Santa Fe here started great (JJ the sales rep was awesome), but the post-sale service was incredibly frustrating and disappointing. Issues identified immediately at purchase (no (JJ the sales rep was awesome), but the post-sale service was incredibly frustrating and disappointing. Issues identified immediately at purchase (non-functional rear seat heaters) took nearly four months and four separate service visits to resolve, as well as a bunch of time on my own with Hyundai support. Appointments consistently took much longer than promised, despite initial assurances of half-day service. Communication was very very poor; I frequently had to chase staff for updates after promised calls/texts were missed. During the process, they ordered 2 parts to fix the left and none to fix the right seat heaters, delaying the fix further. Worse, the service advisor initially tried to suggest we were responsible for their delays and inability to meet timelines. It took escalating to everyone in upper management to get focused attention, including arranging a loaner car for the final repair attempt for the seat heaters. Even then, the dealership couldn't fix the Bluelink system after multiple tries over several weeks. I ended up fixing it myself after contacting Hyundai Bluelink support directly and following up with them multiple times for 3 weeks. The entire process involved significant inconvenience: multiple 1.5-hour round trips (45 mins each way), unexpected delays, constant follow-up, and immense frustration. While management eventually apologized and the initial issues were finally fixed, the repeated failures, poor communication, damage to my vehicle, and wasted time have completely eroded my trust in this service department. Despite purchasing the vehicle here and being offered perks like free oil changes, I will not be returning for any future service. More

We purchased a new Tuscan one month ago. There was a faulty rear sensor that we didn’t notice until we drove it for a few days. We took it in to be fixed and now, two weeks later they are “s There was a faulty rear sensor that we didn’t notice until we drove it for a few days. We took it in to be fixed and now, two weeks later they are “still waiting for a part.” It’s been in the shop for half the time we have owned it. It has been difficult to even get responses. When they do respond, answers are vague. They gave us a loaner to use but only offered after we requested it. Then they have switched it out three different times. We paid a lot of $ for a new car. I know sometimes things happen and we have been patient but I am to the point where I think they should replace the car with a new, fully functional one. Our first payment is due soon and we don’t even have possession Of the car! With that said, our sales experience with Shane was good. But now that they have our money, do they care about customer satisfaction at all? I’m beginning to wonder. More

Wonderful experience. Willie is one of the nicest people you’d ever want to work with. He let us come back 3-4 time before we actually bought. And he worked for us to make Willie is one of the nicest people you’d ever want to work with. He let us come back 3-4 time before we actually bought. And he worked for us to make the deal. Enjoyed the experiance. Thank you. More

Terrible customer service. The customer service representative is a liar. Don't believe anything he says. Took about 8 pictures of my car. Came in asked what I was there for. A The customer service representative is a liar. Don't believe anything he says. Took about 8 pictures of my car. Came in asked what I was there for. An oil change. He then informs me I need an alignment. Again? Oh have you had one before? Yeah 4 months ago. He looks it up and tells me that was for a front alignment, I need a rear alignment. No you do them all 4 at once. He then has me sign a blank iPad. I tell him that I'll wait for my car. 5 hours later I go searching for info on my car. I have a headache, numerous things to do and no info from the yoyo who checked my car in. I find a young man who looks it up. Car was finished 2 hours ago. Fine where is it. Should be in the line. Nope. 10 minutes later my car is found. Sitting in the hot sun. Asked for the paperwork. Nope it's paid I can go. I can guarantee that there was no even checking the alignment. No paperwork for it. In the 17 years I've been coming to this dealership this is the worst. To be treated with disrespect, deliberate intent to defraud a customer of money for non service. Congratulations to Murdock for hiring this poor excuse for a service person. More

Took my Santa Fe to get an oil change and tires rotation again at this particular dealership today. Once again it took more than 3 hours to get the services done, it's unbelievable and very very dispointed again at this particular dealership today. Once again it took more than 3 hours to get the services done, it's unbelievable and very very dispointed 😔 This happened most of the times that brought my vehicles in for the simple services at this dealership and I have been brought the issues to their management team several times but they seemed not really cared about my issues at all! Last time the mechanic didn't close all the lits after they filed up the fluids and didn't rotate the tires as well 😭 Today it happened again after more than 3 hours of waiting for my vehicle to complete oil changes they didn't rotate the tires once again 😔 based on this issue I don't really know if they really change the oil on my vehicle or NOT??? Honestly this is really bad business and it needs to be stopped and changed this kind of practice! For those who would like to get your vehicles services at this particular dealership location should have a second thought before going to this place because I have been taking my vehicles to this dealership for almost 5 years for just simple services and they treated me like this ! The reason I'm going here because I bought the whole package when I bought my vehicles from them included oil changes and other services! BUT now I'm willing to loose my prepaid for these services at this dealership and won't be going to this place anymore! I'm not gonna be poor just because I will loose my money due to this dishonest dealership 👎👎👎👎👎I've never write a review like this in my life and I've given them so many chances by keep going to this place for my vehicle services unfortunately my efforts are/were going unnoticed, it's very sad but it's true😌 More

I got the vehicle in that I was waiting for gave me a call and I went down on a Saturday morning. Got there just before 9: 00 am and was gone from the dealership by 10:30 a.m.. it was one of the best car call and I went down on a Saturday morning. Got there just before 9: 00 am and was gone from the dealership by 10:30 a.m.. it was one of the best car buying experiences I've had. This is the second vehicle I've bought from a Murdock dealership! They do a great job and are very helpful! More

bad service Took sant fe in for repair. Intermittently not starting. Service rep called and quoted me $462 to have the crankshaft sensor replaced. Hyundai OEM part is $129. The diagnostic i Intermittently not starting. Service rep called and quoted me $462 to have the crankshaft sensor replaced. Hyundai OEM part is $129. The diagnostic is $100 for 15 minutes. So i could have done this 1 hour job myself for $229. For convenience, and since they already had the car I approved them to do the repair. I went to pick up the car and the bill was $763. After asking them why it wasn't $462 as quoted he gave me some discount and got it down to $550. THat is still not $462 which was a lot to change that part. When you're given a quote thats what it should be unless you call and get approval for another $300. Our family has purchased 5 new Hyundais for Murdock. Considering all the trouble we have had with the service department with our cars we won't be purchasing our next car there. More