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Murdock Hyundai Lindon
Lindon, UT
1,964 Reviews
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Showing 1,964 reviews
July 27, 2021
Thank you for excellent and professional service. From the dealership appearance, snacks and closing the deal! I Will definitely come back. Honest and friendly service the dealership appearance, snacks and closing the deal! I Will definitely come back. Honest and friendly service More
by Sharlene
Employees Worked With
Isaiah Wolford
June 15, 2021
Not wanting to seem petty, I hesitated to write this review, but the trail of bad service has been exhausting enough, this needed to be said. When we first went to Murdock Hyundai of Lindon to purch review, but the trail of bad service has been exhausting enough, this needed to be said. When we first went to Murdock Hyundai of Lindon to purchase a car, the salesman Grahm Sommercorn asked us 3 times what our names were. We were not important enough to write down our names. When Grahm asked if we wanted and extended warranty for $3,500 we told him the 10 year new car warranty was sufficient. We signed a document stating so. Four additional times Dave Pont tried to push us into an extended warranty, and had the warranty company send us a letter warning that without immediate sign up, the extended warranty (that we still didn't want) would cost $500 more a year. When I told them I would get the loan at my credit union which offered car loans with an interested rate of less than 3%, they insisted that they could get the loan faster and cheaper themselves. 2 hours later, they told us they got the loan at a “great rate!” …6.64%. When I told them my credit union could do much better, they went back and got us a rate at 3.29% but said they could not register the car in my business name with the loan at that interest rate. My mind was unchanged, and these multiple inquiries hurt our credit rating. As we left, Dave Pont threw the papers on Grahm’s desk in seeming frustration at our not doing the extended warranty nor their loan. Previously, when we sat down with Dave Pont to start the loan process, he asked for the $12,000 that we were going to put down. We told him that we gave them $1,000 to hold the car, and we would pay the rest when we got the loan. He insisted that we needed to put $12,000 down immediately. We refused, based on our agreement with Grahm. We had the papers to prove it. When the car arrived, we went to pick it up with a cashier’s check, and we could not get it because Grahm was not there, even though we let him know a couple of hours in advance. I went in later that day and handed Grahm the cashier’s check and he tried to get me to sign a loan contract with Hyundai for the amount of my cashier’s check. Multiple times I explained to him that I was paying for the car with a cashier’s check and I did not need to sign a loan agreement. I tried to explain that I did not owe Hyundai any money and did not need to do a loan, but he said I could not get the car without signing it. Finally, another person came and took over the remainder of the deal and accepted my check. I had this person redo the application for the title because they forgot to do it in my business name. And yet, weeks later, when the title came, it was still not registered in my business name. After 3 times telling them to register it to the business, they registered it to us personally. Their excuse was that I had not signed all of the documents properly. However, I had signed no documents allowing them to register the car to me personally. Did they forge my signature in order to do that? Also, they never reached out via phone or any other means to discuss any of this paperwork that was filled out “improperly”. They also ordered license plates for our car in a different design than the ones we’d requested on the form. When we brought that to their attention, they said they would have new plates made if we paid them $10. I didn't think buying from here would be such a hassle. More
by garymurdock
Employees Worked With
Dave Pont
June 07, 2021
My wife and I recently worked with a sales representative in Lindon, Chad. Who was great. However, that was the extent of our positive experience with Murdock Hyundai of Lindon. My wife and I were looki in Lindon, Chad. Who was great. However, that was the extent of our positive experience with Murdock Hyundai of Lindon. My wife and I were looking for two cars to replace what we currently have. We did weeks of research on different vehicle brands and went to multiple dealerships before deciding on Hyundai. We worked with dealers to see who could get us the best price and ultimately, we decided to go with Murdock Hyundai in Lindon. A lot of it had to do with Chad. We gave permission to them to run our credit. They came back with lease estimates that were higher than we were originally quoted. Understandable. However, we still were willing to move forward on both cars. We signed the estimate sheet and put down a deposit ($1k) on the Santa Fe, as it hadn't arrived at the dealership yet. That day, we were told that our main family car would be arriving any day. A few days later, the car still had not arrived. We went in to try and finalize the other car and were met with "we have to have a hard conversation". After we agreed on a monthly payment, which we thought was based on credit, we found out that even though the dealership had our credit information for 4 days, no one had actually updated the quoted amounts for what we would be paying. Prior to this, we were told that everything was worked out and we were just waiting on the car to get there, but someone didn't realize there was a problem until the last minute. The payment went up by $40 dollars a month for one car and $50 a month for the other. We were destroyed. We were so excited and grateful for what we were about to accomplish, budgeted for all of it, and then it was crushed. We almost sold our main family car because they made it sound like we were just waiting on the new vehicle to get there. They told us that they would contact their higher-ups and Hyundai themselves to see what they could do to rectify the situation and would be in touch tomorrow. The next day, we were contacted by the General Manager, Doug. We called Chad to schedule a time to come in and were told they may have a solution if we can put down a little extra money. We went in and spoke with Doug in person. He had one of his people rerun the numbers and bring him back a sheet with even higher payments on it and said "This is the best we can do." I asked him why the payment estimates we are getting now are even higher than the payments we were quoted last night(which were still more than the original quote w/credit). FYI - The night prior, they had dropped the MSRP by $1k on the Santa Fe to get us closer to where we wanted to be. I told Doug that I didn't understand why the payments and the MSRP went up again, less than 24 hours later. He said, "You should've taken the deal last night, then I'd be explaining to my boss why we're taking a loss on this vehicle." After showing us what the 'dealer cost' was, it seems that there wouldn't have been a loss, just not much of a profit. When speaking to Doug, my wife was visibly distraught and he continued to sound very condescending and apathetic; Doug didn't seem to care about our situation or that it was his people/dealership that made several mistakes. He offered used vehicle solutions and older models etc. However, instead of sounding apologetic and making things work in our favor because of the multiple mistakes, he did it with a 'sorry we messed up, but I won't help' demeanor. In all honesty, I'm not sure why we spoke to Doug. There didn't seem to be anything that he wanted to do, except show us a different, more expensive deal. After walking out of there, my wife cried in the parking lot of the dealership. We even emailed the owner of Murdock with our story. We wanted to do everything right when buying cars this time. We did weeks of research and test drives. We talked with sales people all over the state. We checked rates and prices. We thought we were diligent in picking a dealership. We understand not being able to afford an expensive car payment. However, we spent a week thinking we were getting the cars of our dreams, with a payment we could afford, only to be told that 'you should've signed last night, too late'. After all of this, we checked with Ken Garff of Southtowne. They were able to get us my car, our secondary vehicle, for significantly less than Murdock offered, along with a much higher trade-in offer on one of our current cars. This still left us with no recourse for our main family vehicle, and after all the work we did and stress we endured, I didn’t want my wife to walk away empty handed. So with the savings that Ken Garff was able to get us, we swallowed our pride, went back to Murdock of Lindon, and took the much higher payment for the more important vehicle. My wife was elated just to have her dream car - but our problems didn’t end there. After less than 60 days of owning our 2021 Santa Fe, we walked into our garage to find a large crack in our windshield. Over a foot long and growing. We reached out to Chad to see if there was anything that might cover this, knowing it’s unlikely, with no response. We find that for the ($600 - $700) windshield, there is a 3 week minimum backorder due to how new the 2021 is, and that it also requires a $350 - $400 recalibration for the front camera. In our research, we also discovered that this is a common occurrence for Hyundai, specifically for the Palisade and Santa Fe, with legal action taken for Hyundai customers. Hundreds of people reporting that they had their windshields crack in various peculiar circumstances: under 1,000 miles, cracking 2-3 times in a several month period, bugs cracking their windshields, stress cracks due to ill-fitting glass - the list goes on. We aren’t looking to take legal action ourselves, but we feel that this windshield should’ve lasted us much longer than it did. This is the third Hyundai we’ve owned and we were excited to continue our relationship with the brand, but if Hyundai isn’t going to stand by their brand and quality, it may be our last. In closing, after the weeks of stress in buying our main vehicle, the back-and-forth pricing, the indifference to their mistakes, the higher down payment we had to put down, and after only two months of owning it, we have to wait a month to safely drive it and immediately come up with at least $1,000 for a windshield repair. More
by tckupau
Employees Worked With
Doug Thorn
May 30, 2021
This dealership is a joke their customer service is repulsive there's one salesman that I would recommend he goes above and beyond with his customers his name is Nick but their service department stink repulsive there's one salesman that I would recommend he goes above and beyond with his customers his name is Nick but their service department stinks their repairs last for maybe 1 hour then they break again they make commitments to give you rebates and they don't stand by them they still owe me money and they haven't paid me I would not recommend this dealership for any car buying experience More
by Upset
Employees Worked With
Nick rose, Shawn Miller, Mike Johnson
May 27, 2021
Felt very trapped here. I brought my car in to value for trade and possibly buy a new car. I had received a pre-evaluation estimate of trade in. The actual trade in came in much lower which I knew was a pos trade and possibly buy a new car. I had received a pre-evaluation estimate of trade in. The actual trade in came in much lower which I knew was a possibility but I let the sales rep David Packam know that I was not interested because the trade was so low and asked for my keys. He then left to “talk to someone” and would return 15 minutes later with a better sale price. I would then ask for my keys and he would repeat this process. I felt trapped and uncomfortable that I did not have my keys and did not know where they were. I eventually asked another person there for my keys and was able to leave. I appreciate how nice David Packam was and the deal he was trying to get me but my keys should have always been visible to me. I bought my original car here and have serviced it only here for years and was naive enough to think that I could go in there without my husband and talk to a salesman and not feel trapped or pressured. I will never return to this dealership for a new car or even an oil change. More
by clseabock
Employees Worked With
David Packam
May 22, 2021
Connor took great care of us and we had a great experience test driving and buying a car!! It is a great environment and felt upbeat and enjoyable. experience test driving and buying a car!! It is a great environment and felt upbeat and enjoyable. More
by Tgos
Employees Worked With
Connor Crockett
April 12, 2021
I took my Sonata in to Murdock for an oil change last week. The technician texted me that he found an oil leak and sent me a picture. The picture showed a small puddle of oil under a vehicle. The oil w week. The technician texted me that he found an oil leak and sent me a picture. The picture showed a small puddle of oil under a vehicle. The oil was translucent and golden like new oil, not the dark color of used oil. Also, the vehicle underside was obviously not my vehicle. He said the repair would be 300 dollars and could be done right away. I was suspicious because my car has never leaked oil, so I refused the service. I believe the tech was dishonest, and I will be calling the service manager. More
by colonel
Employees Worked With
Lube Tech #4
March 30, 2021
We received far more vehicle for our budget than we expected. Our financing options were outlined clearly. Nick and Clint were great to work with. expected. Our financing options were outlined clearly. Nick and Clint were great to work with. More
by billjensen803
Employees Worked With
Nick Rose (manager) Clint
January 14, 2021
Did a great job. Succinct and efficient had good knowledge of car specs and did good job of explaining differences in models and trim levels knowledge of car specs and did good job of explaining differences in models and trim levels More
by Johnherrod
Employees Worked With
David packham
