Murdock Hyundai Lindon

Did a great job. Succinct and efficient had good knowledge of car specs and did good job of explaining differences in models and trim levels knowledge of car specs and did good job of explaining differences in models and trim levels More

I loved the new 2020 Santa Fe and the salesperson was amazing. Sadly, the whole experience was soured by a clever transpositioning of numbers on my trade-in's pay off amount. They (I worked with Daryl) s amazing. Sadly, the whole experience was soured by a clever transpositioning of numbers on my trade-in's pay off amount. They (I worked with Daryl) switched the two middle numbers in the contract, "accidentally" i'm sure (sarcasm), so the amount they agreed to send the financer was less than we agreed to making me have to cover that nearly $300 gaffe. Lesson learned. The last time I bought a car at Southtowne and it was amazing. I should have went back. Do yourself a favor and avoid Mike Murdock Hyundai's questionable ethics and tactics. More

This is our second Hyundai we have purchased from Murdock in the past three years. It has been a great experience in part due to our great salesperson Jacob Banks! We have and will continue to recommend frie in the past three years. It has been a great experience in part due to our great salesperson Jacob Banks! We have and will continue to recommend friends to Murdock and Jacob Banks! More

Worst experience I have had with a dealership. Took my Worst experience I have had with a dealership. Took my 2015 Sonata in because it was running very ruff and the Turn Signal Switch is going out. Worst experience I have had with a dealership. Took my 2015 Sonata in because it was running very ruff and the Turn Signal Switch is going out. I was told the diagnostic fee would be $130 and I agreed. I was told the problem with it running rough was the spark plugs and was quoted $358 to replace 4 spark plugs. Also told the Turn Signal Switch was going out, (Which I knew, just wanted a price to fix it) quoted $557. I also received a laundry list of items that was "Needs Immediate Attention". Brakes, quoted $357; Valve Cover Gasket, quoted $309 (Received pictures of oil around the valve cover); Alignment, quoted $118; 3 system service, Transmission, Coolant and Injection Service, quoted $448. Now I understand a mechanic or shop can charge what they want and it is my choice to have them do the work or not, but I just had the brakes checked two weeks ago by another shop and told they were getting low, but good for another 6-9 months. I had the coolant, tranny and injection work done a year ago by them. They didn't even check their own records.... In the picture of the valve cover gasket, the oil around the valve cover was right out of the bottle, (Gold in color) but anyone who is mechanically inclined knows, any oil that has been inside a motor and ran, will have a dark tint (if new) or black (If used for sometime), but this was gold like right out of a bottle. One of two things going on here. 1-mechanic placed the oil there and took pictures to get me to have the work done (I hope is not the case) 2-I had the oil changed a few weeks ago and the tech spilled a little oil when refilling the motor. (Most likely), but still tried to get me to have the work done. Not cool!!!! I decided to to just pick up my car and do he work myself. When I picked it up, they tried to charge me the $130 to diagnose the motor issue and another $130 to tell me the turn signal switch was going bad. I did not agree to that! (They did drop the second $130 after I got upset). I don't normally leave reviews, but when you feel like a business tried to scam you, it needed to be said. Do your homework and be very careful when dealing with the Murdock dealerships if this is the way they treat there customers. I have purchased my last two cars from them (New) and will not step foot back in their dealerships. Should I add the sarcastic "Merry Christmas" from the service writer as he was walking away.... Wow! More

This is our second time at the dealership. We came back because we enjoyed our experience through the entire process. Great people to work with, they won't push you as some other dealerships out there. because we enjoyed our experience through the entire process. Great people to work with, they won't push you as some other dealerships out there. More

We looked for over a month for the right car for my special needs son. Bradley was so understanding and helpful with my son and all his questions. We came back 3 times and Bradley found the exact car special needs son. Bradley was so understanding and helpful with my son and all his questions. We came back 3 times and Bradley found the exact car for him. I know he went far above normal time with my son and now he will feel comfortable to come in for all the future services and carwashes. Would recommend this dealership to anyone. More

Great cars and great customer service. I liked it. I really don’t want to write a 25 word review Etc etc etc etc etc really don’t want to write a 25 word review Etc etc etc etc etc More

Brandon Lemon was an amazing salesperson and went above n beyond helping us get a new car! I highly recommend Brandon and Murdock Hyundai to anyone. beyond helping us get a new car! I highly recommend Brandon and Murdock Hyundai to anyone. More

Very professional and friendly. The salesman are very knowledgeable. This is my 3rd time buying car from them. They have a very good product. Great service too. knowledgeable. This is my 3rd time buying car from them. They have a very good product. Great service too. More

On September 8, 2020, my son and I brought his 2014 Hyundai Santa Fe Sport to Murdock Hyundai for possible repair. The Santa Fe began to overheat a day earlier. He found the vehicle had a coolant leak Hyundai Santa Fe Sport to Murdock Hyundai for possible repair. The Santa Fe began to overheat a day earlier. He found the vehicle had a coolant leak but was unable to locate it. I suggested taking it to Murdock since I had a good experience there when I purchased a 2020 Palisade for my wife. The experience we had with the service department was anything but good and I will never go to Murdock for any service or purchase. The Santa Fe was brought in due to overheating. A couple days later we received the attached estimate. The estimate was for the radiator, fan, and an entire engine replacement. The vehicle was never inspected and it certainly wasn’t damaged as they indicated. I have spoken to both Tyler (Service Advisor) and Shawn (Service Manager) about this but it seems they could care less. I reached out to the GM/Owner, Blake Murdock, and never received as much as a return email or call. I guess he doesn't have the backbone to answer for his company. Below is what I found: 1. Murdock Hyundai stated the engine was damaged and needed to be replaced at a cost of $5,609.92 on their original repair estimate and Multi Point Inspection Form. The engine was not damaged and it was also never inspected by Murdock according to Tyler. I have audio recordings with both Shawn and Tyler who both indicate as much. A foreman in the shop inspected the car after I complained and found nothing wrong with the engine, yet the estimate states, “engine damaged from overheating.” They never performed as much as a block test and the Multi-Point Inspection Form indicated that the fluids were ‘Checked and ok”. That wasn’t the case because it was low on coolant, due to the leak, and it was completely out of washer fluid. The low fluid indicator on the dash was even on. They also wanted to charge me $130 for the inspection which clearly didn’t happen. The engine ran fine then and it still runs fine. 2. The estimate for the radiator and fan was double billed for labor. The fan has to be removed to replace the radiator. This is a simple process of unclipping the fan, unplugging it, and removing it. It takes less than a minute to remove and replace the fan yet they wanted to charged me three (3) hours of labor for both or a total of six hours labor. The total cost for parts and labor for the radiator and fan on their estimate was $1,733.82. I’m not a Hyundai mechanic and I changed both in less than two (2) hours at a total cost of $225. 3. The vehicle has an extended warranty that could have covered some of this but we were never told until we complained about the estimate to Tyler. I feel we were being fleeced and the warranty company would question the high quote? 4. There is an open recall on this vehicle (20V520000) but we were never informed about it. Although there isn’t a remedy, we should have been told. 5. This ones the best. I picked the vehicle up and was given a bill for $130 for the inspection. What inspection? If it had been inspected then we would have been told the radiator had a leak and we would have received an estimate to replace the radiator and fan for the cost of parts and three hours of labor. The total cost for the listed repairs on the repair estimate were $7,897.64 for parts and labor that were not needed and never inspected. This total includes the double billing for labor. This type of problem starts at the top down. This, to me, appears to be a systemic problem that is borderline criminal. I honestly can’t believe the greed of this company. Who else are they doing this to? Never trust this place unless you want to get ripped off. More