Murdock Hyundai Lindon

Best buying experience I have ever had I dealt with Jacob Banks the whole time (except for finance) which was over a number of days. He was super! He sold me my second Hyundai and he was I dealt with Jacob Banks the whole time (except for finance) which was over a number of days. He was super! He sold me my second Hyundai and he was great then but this time (my 4th) I have never seen nor heard of a sales person going the extra mile(s) he went. We completed about 90% of our negotiations on line. I live 250 miles from this dealer and it was wonderful to be able to email and converse with Jacob multiple times and establish the final price, trade, and down payment before I ever saw the actual vehicle I purchased. Jacob worked hard for me, made videos of the vehicles I was interested in, gave me honest quotes and was so very friendly and personable. He spent a lot of time showing me the features of the Santa Fe and demonstrated them on a test drive. Maybe what impressed me more than anything was they entire dealership was extremely busy; Jacob had another customer he was working with and I watched the time he spent showing this lady her car... he was meticulous showing her the vehicle and was that way with me. I even had the pleasure of waiting a little while for him which was a great experience for me; I got to watch a professional. Actually, I have never had a bad experience buying from this dealership but Jacob is my go-to guy. Want a "go-to guy" that actually acts like he likes you and wants to help, you can "Bank on Banks.) More

Salesman was very informative and very nice to be around was This dealership is very helpful will help you find the right car and low pressure was fun haggling with them might have to go back and do it again This dealership is very helpful will help you find the right car and low pressure was fun haggling with them might have to go back and do it again More

A wonderful experience I had a wonderful experience, my salesman was very informative about the car and The features , and how to use them. the salesman manager Doug Tho I had a wonderful experience, my salesman was very informative about the car and The features , and how to use them. the salesman manager Doug Thorn , was amazing!! More

Good dealership Except for some timing problems on getting our car serviced (6 hours to get the oil changed, etc) have been very good to work with. Except for some timing problems on getting our car serviced (6 hours to get the oil changed, etc) have been very good to work with. More

Service Bought my used Sonata from Kacey Wessel in Jan 2018. Great experience & best sales rep! Will go to him again for my next vehicle. Recently went in for Bought my used Sonata from Kacey Wessel in Jan 2018. Great experience & best sales rep! Will go to him again for my next vehicle. Recently went in for an alignment & oil change. Service rep Kevin was great! More

EXCELLENT CUSTOMER SERVICE AND PROMPT ACTION. We were travelling from Las Vegas to Yellowstone National park , and our 2012 Hyundai Sonata had engine trouble near Orem. We had to tow out car to Mu We were travelling from Las Vegas to Yellowstone National park , and our 2012 Hyundai Sonata had engine trouble near Orem. We had to tow out car to Murdock Hyundai, being the nearest Hyundai service providers. We met Mr: Kevin Bright of the service department and he was extreamely helpful in advising us on the course of action, taking care of the repair, arranging for a rental car to proceed with our trip, and keeping us posted with the repair of the car. It was a very pleasant experience dealing with Kevin, and with his help and advice we could complete the trip as planned, inspite of the unexpected car breakdown. I would recomment him for his professioal approach, and helpful attitude. More

xxxxxxx When this guy promises something, run away. He does not follow through. His pressure and bullying to get the deal was horrendous. You'd think that guy When this guy promises something, run away. He does not follow through. His pressure and bullying to get the deal was horrendous. You'd think that guy like this who profess to be Christian would be more ethical, but when money is on the line. Forget it. More

Great service Kacey Wessel was one of the most amazing people to work with. We didn’t feel pressured in anyway and felt that he went university and beyond with the Kacey Wessel was one of the most amazing people to work with. We didn’t feel pressured in anyway and felt that he went university and beyond with the quality of help he gave us. He made the buying process a breeze. I would come back and buy from him again. More

Shockingly Awful I really wanted to have a good experience with Murdock Hyundai of Lindon. I really did. But, they made it impossible. Being a business owner myself, I I really wanted to have a good experience with Murdock Hyundai of Lindon. I really did. But, they made it impossible. Being a business owner myself, I take negative reviews very seriously, but this experience was too horrible to not be shared. The vehicle my husband uses for work died a quick and sudden death, and we found ourselves needing a new car within 24 hours. We went to many dealerships, big and small, but found nothing that would fit our needs. Having purchased our previous vehicle with Murdock Hyundai, we decided to go there again, hoping for the same pleasant experience. Instead, we had a seasoned sales rep (Todd Buie) telling us to lie about owning our business and say we were just employees "so the bank would give us a loan". We had hours spent gathering proof of income, only to be told we needed to do it differently, then told that exactly what we were asked to bring in was still wrong. We had a hostile finance manager (Mike Dillenbeck) who was rude and demeaning over the phone on multiple occasions. We had a $2000 warranty that we didn't even want forced into our contract, but we needed a vehicle quickly, so we felt trapped. The biggest issue is that we were sent home with a minivan we believed to be ours, which we added to our insurance, and which we relied upon for our livelihood, only to be told a MONTH later that the loan didn't go through and that we needed to return the vehicle or find other financing. However, when we brought in other financing, sales manager Spencer Buie brought out a different contract with a selling price above Kelly Blue Book, saying they couldn't go lower because they would lose profit. We didn't feel it was our responsibility to protect their profit by overpaying for a vehicle, so we said thanks but no, and told them we would bring the van back as soon as possible (fairly difficult when working 8-12 hour days running your own company) within the next day or two. Fortunately (or so we thought), Mike Dillenbeck had told us we wouldn't have to pay for mileage driven during that month. Surprise! That was a lie, and they now want us to pay around $2000 for a vehicle we don't even own, and for their slow action in taking a MONTH to work out whether or not we had approved financing. (Banks and credit unions can figure that stuff out within hours...days at worst.) This was all relayed to us via a very harrassing phone call from Dillenbeck. To be clear, this is not a money issue. We had business reasons for wanting to finance, but ended up paying cash elsewhere for a different vehicle. This is a dealership who claims no bait and switch, yet does just that. They also claim "No Regrets"...we very much regret our decision to go there. This is a dealership who tries to sell cars for more than their value in order to keep their own profits up. This is a dealership that makes customers pay for the dealership's mistakes and slowness. We are very loyal people, and it's really sad that Murdock Hyundai just lost people who could have been customers for life. It's also sad for them because multiple family members have purchased cars from them in the past as well, and they will also no longer be returning because of this. We wanted to like our experience with Murdock Hyundai, but they made it impossible. More

Best Salesmen! Adam was our salesman. We went in to the dealership to inquire about a certain car. We walked out in a new car, not because we were dropped into buyin Adam was our salesman. We went in to the dealership to inquire about a certain car. We walked out in a new car, not because we were dropped into buying a new car, He was just so good at making us feel comfortable and getting us in the perfect car! More