Murdock Hyundai of Murray

experience I had heard Hyundai was number one as far as cars. My neighbor has one and loves it, my son has one that has over 150,000 miles on it and said put bra I had heard Hyundai was number one as far as cars. My neighbor has one and loves it, my son has one that has over 150,000 miles on it and said put brakes on once and tires twice other than that said best car he has ever own. My daughter in law has the Elantra and loves it too. You see hundreds of Hyundai on the road all the time. They are a nice looking car and I feel safe in it and it looks nice too. Nice to drive and I love all the extra on it More

Finally I have been thinking about buying an Elantra for almost a year now and have visited the dealership a few times. I have been pleased with the help I h I have been thinking about buying an Elantra for almost a year now and have visited the dealership a few times. I have been pleased with the help I have received and the follow-up. More

Fantastic Dealership! I had a fantastic experience at Murdock Hyundai. I had previously purchased another Hyundai at a different dealership in town and did not have a grea I had a fantastic experience at Murdock Hyundai. I had previously purchased another Hyundai at a different dealership in town and did not have a great experience so I decided to try Murdock. Brad (my salesperson) was outstanding. He did an excellent job of helping us on both test drives and thoroughly explained all of the features of the vehicle. The financing process was quick and smooth and without issue. I will absolutely recommend Murdock Hyundai to my friends and family! More

Great team!! I love my new Tucson and I really appreciate the length Jordan and the sales manager went to so I could purchase this vehicle within the parameters I I love my new Tucson and I really appreciate the length Jordan and the sales manager went to so I could purchase this vehicle within the parameters I had. The gentleman that finalized the paper work was amazing!! Great team to work with. More

Kathys review I absolutely love working with Scott. He's a great asset to Murdock Hyundai. I have purchased several vehicles from him and is always a great experi I absolutely love working with Scott. He's a great asset to Murdock Hyundai. I have purchased several vehicles from him and is always a great experience! He's fair and exceeds expectations. He goes out of his way to make sure the customer is happy. More

Most Regrettable Purchase I experienced the worse service today from Darren Pugh. From this experience I learned that I'd never want to do business with you again. This car sal I experienced the worse service today from Darren Pugh. From this experience I learned that I'd never want to do business with you again. This car sales men represents the image that all buying customer's fear. I purchased a brand new 2016 SUV in December 2015. My purchase agreement was verbally sealed with 5 free oil changes. I went in today to take care of my first oil change and left with a nightmare experience. The mechanics did not have record of the oil changes which caused Darren to be involved. He spent a few minutes locating the information we had agreed on, and advised me that he did not recall offering that to me. This all being said after my car was already serviced. He stated that he believed what I was telling him, but proceeded to locate proof through paperwork within his desk, through the contract agreement information upstairs, as well as involving his manager. After not locating the information he told me not to worry and that he'd ensure this oil change was taken care of. At this point my mother in law and I had spent almost 2 hrs at your location in Murray. So we told him to forget about the paperwork. I explained to him that I wasn't feeling well due to a strain of my vocal cords and could not talk anymore. That's when my mother in law was explaining that I wouldn't lie to him about the oil changes. She explained that she recalls that we discussed that information with her when we purchased the vehicle and asked him why he would think that I'd lie to him about that. That's when Darren pointed his finger at her and asked her if she was involved in the purchase because he doesn't recall her being there. He stated that he can only discuss all of this with me, knowing I have a horrible hoarse voice. She stated that she is helping me due to the strain of my voice as I shouldn't even be talking, per doctors orders. Darren did not like this. He stated, "Fine. She should not be talking then (pointed at me), so you tell me what she is trying to say." My mother in law advised him that she had already told him what I was explaining and that she's not afraid to explain anything further if I needed her to. She stated it's clear that you don't want her to talk, but that she had to for my sake. His mannerism completely changed, his mood was aggravated because she was my voice due to my situation and began raising his voice. That's when he got up and told us to wait. He stated that he'd go figure things out. I watched him walk back over to his managers enclosed area to discuss whatever he was doing. When he came back, I told him that I was completely done. With my throat inflamed I became outraged. As loud as my voice would come out, I began expressing everything on my mind regardless whether I should be talking or not. I proceeded to tell him, "How dare you talk to her like that when she's helping me. What kind of person disrespects his customers? I paid over 30K for my car and you were there to make the sale through everything. Now you're making a fuss over an oil change? You remind me of my girlfriends experience with her car sales men named Brody. You're the spitting image as to why customer's hate purchasing cars because all sales men are out for the money, not the customers. How would you feel if that was your wife being treated like this if she had no voice? How about your family? You're unbelievable and my mother in law did not deserve an ounce of your attitude when she was only helping me, as you can tell from my voice." Darren stated I need to talk to someone about my complaints and that he'd get someone right away. I told him he better. I then pointed at Blake's office and asked him to get him right away. I told him I'd be happy to express my feelings towards my experience and Darren's attitude. I followed him that direction and Blake was not there. I told him to find him, or I'd write a review with exactly what happened. He then found his manager who came and talked to us. The manager, Ryan Knight, profusely apologized and advised that he's never to talk to us again going forward. He handed us the paperwork showing we had 5 free oil changes and he'd deduct 1 from today, since the service was accepted. He reassured me that he would input the information into the computer and that the service department have it in theirs. I appreciated him stepping in and offering this gesture. I unfortunately am not sure I will accept taking advantage of the offers, due to the disgust I feel towards my experience. I explained to Ryan that it's people like Darren that ruin customer's experiences. I don't return to purchase vehicles from this location, because of sales men like him. I return because of the quality of the vehicles. I explained that after today, I have no trust that I'd return to make future purchases. Ryan apologized and again reassured that the oil changes were being taken care of. That was the end of my experience. I am now home outraged with the entire situation. My voice is completely shot and my throat is in excruciating pain. I know that it was not safe for me to react and use my voice the way that I did, but I had no choice but to defend my mother in law who was only caring about my health. I feel that this experience deserves to be heard and major compensation be done for such experience. It's saddening that this happened over oil changes that he couldn't remember, yet he clearly recalled her not being there for the purchase. I'm in complete distraught over this. More

Great The staff was great. I was offered refreshments while I waited for something. They answered questions I had and made suggestions. I really like my new The staff was great. I was offered refreshments while I waited for something. They answered questions I had and made suggestions. I really like my new Tucson. It is perfect. More

Great!!! I was greatly impressed with the way I was treated. Never had a better customer service experience. They were attentive and very concerned with findin I was greatly impressed with the way I was treated. Never had a better customer service experience. They were attentive and very concerned with finding just the right fit. I would definitely go back! More

Review Great dealership. Clean, friendly employees. Brayden was knowledgeable about the products. He listened, then showed me cars he thought i'd be interest Great dealership. Clean, friendly employees. Brayden was knowledgeable about the products. He listened, then showed me cars he thought i'd be interested in. Thank you for your help. More

Good Love the new Tucson - Steven Steenblik does a good job for Murdock. We have two Tucsons now. Thank you for all your help. We are very satisfied with o Love the new Tucson - Steven Steenblik does a good job for Murdock. We have two Tucsons now. Thank you for all your help. We are very satisfied with our purchases this year. The second day we had the car, someone pulled out in front of us and the car stopped automatically. It was real cool. More