Murfreesboro Hyundai

Grateful for a very positive and enjoyable experience purchasing a new Hyundai. Staff were friendly, efficient and knowledgeable, and the entire process was clear, expeditious, no-nonsense, and pressure purchasing a new Hyundai. Staff were friendly, efficient and knowledgeable, and the entire process was clear, expeditious, no-nonsense, and pressure free. Jim Lunsford and Steve Bubel, in particular, are great people to work with. Highly recommended. More

After waiting 7 months on my vehicle, I still have yet to have my engine replaced under warranty. The dealership doesn't seem to prioritize their customers appropriately by reimbursement of a loaner or renta have my engine replaced under warranty. The dealership doesn't seem to prioritize their customers appropriately by reimbursement of a loaner or rental vehicle. I've been led on for a very long time being "promised" it won't take much longer, that was said by Tyler, their warranty administrator, who I was told by Cory he left due to disagreements with the dealership's views... I have called nearly every week and it is extremely hard to get a straight forward answer. Beating around the bush doesn't get you anywhere when other local Hyundai dealerships have told me how they treat their customers and quickly prioritize their needs. I called Hyundai of cool springs as was told it take no more than 6 weeks for warranty work and engine replacement to be conducted and they've had several people from Murfreesboro Hyundai transfer their vehicles because they weren't being serviced. I tried having my vehicle transferred but was told the warranty process would not go through due to it halfway being conducted at the Murfreesboro location. This is beyond ridiculous and I do not recommend this dealership at all. More

UPDATE: The GM called me, and they're taking care of EVERYTHING. As someone who has owned 31 cars in 25 years of driving, I know that not everything is perfect sometimes so I'm changing my 1 star review EVERYTHING. As someone who has owned 31 cars in 25 years of driving, I know that not everything is perfect sometimes so I'm changing my 1 star review to a 5 star review. They are making things right and that really matters. They were also able to overnight ship my paperwork and I was able to register the car with no penalty (on the last day). ORIGINAL REVIEW: I will gladly update this if things change, but as of right now, it's been a very poor experience purchasing a car from Murfreesboro Hyundai. I purchased a used vehicle from them on 12/29/22, after speaking with several salesman over a week or so time period. I asked all the important questions about maintenance, inspections, etc. and was told the vehicle was in great shape, was very clean, and there were no issues whatsoever. The vehicle was delivered to me 250 miles away the next day; I'm assuming that they wanted to get as many deliveries as possible accomplished before the end of the month/year. Upon delivery, the vehicle had several "service needed" notifications, including the brakes and the blind spot monitoring system (which was completely inoperative). I immediately called my salesman before signing any paperwork and asked that the issues be addressed and to send me a "we owe" sheet outlining the issues; only then would I complete the purchase. It took nearly 3 weeks for the dealership to agree on a place to have the vehicle serviced, and they seem to be skirting around the blind-spot monitoring issue as something they weren't aware of or was never mentioned. I'm scheduled for service on Friday and we will see what the final bill is (I bought a Porsche, so it's not cheap). Lastly, it's now been 27 days since delivery and I still don't have a copy of the title in hand to register the vehicle. I will have to pay substantial late fees if I can't register it within 30 days. Ultimately, if you're buying a new car from them, maybe you won't have any issues. .. . As I said, if everything is addressed and paid for as promised and I receive the title today or tomorrow, I'll gladly upgrade my review with a few more stars. Alex has actually been a very good salesman and generally communicative throughout this process; I don't blame him for the condition of the vehicle or the responses that I've received (or not received) from the service and accounting departments. More

I was charged $109. for an oil change today. This is double the going rate. As a senior citizen I was taken advantage off. for an oil change today. This is double the going rate. As a senior citizen I was taken advantage off. More

I had such a great time at this dealership. I was helped by Alex Cunningham and he made the ordeal so easy and pleasant. I was helped by Alex Cunningham and he made the ordeal so easy and pleasant. More

This is the worst dealership I’ve ever dealt with. They have done nothing to my vehicle for almost a month. I have dealt with multiple different advisors who tell me my car will be looked at soon but They have done nothing to my vehicle for almost a month. I have dealt with multiple different advisors who tell me my car will be looked at soon but can never get a definitive answer. I have also spoke to two different managers who also say they will help but they never call me back. They all just say what they need to to get me off the phone. It’s disgusting how they do business. My car has been parked for almost a month and they have done nothing to it. Every day I call, and they say it’ll be today or tomorrow. It’s just a circle of lies. And they even lost my vehicle at one point, and they say my vehicle had only been there 2 weeks. How does that happen? Lack of paperwork? Lack of paperwork? I don’t know but they suck. More

The service became horrible. It has been two months already, and the manager responsible for the warranty of the car has not claimed it with Hyundai yet. They don't give you a re It has been two months already, and the manager responsible for the warranty of the car has not claimed it with Hyundai yet. They don't give you a replacement car meanwhile, either. And this is for the car under warranty. I would never buy another Hyundai again because of the very bad service in Murfreesboro. More

Alex Cunningham was beyond helpful! I came with a list of questions and he answered them all! I came with a list of questions and he answered them all! More

I came to just look around and ended up talking to Taylor Cunningham and now I think I’ll be back soon for a new car! Great salesman who knows his stuff. Cunningham and now I think I’ll be back soon for a new car! Great salesman who knows his stuff. More

Very disorganized and fragmented operation. We seemed to get there during a Friday evening rush. However, even the gentlemen that had responded to my online inquiry ultimately admitted that so We seemed to get there during a Friday evening rush. However, even the gentlemen that had responded to my online inquiry ultimately admitted that some of the other salesman had just “gone missing”. The experience got worse after a test drive. We were reassigned to another salesman that poured the cars sales 101 handbook on us thick. The tactics were so intentionally manipulative and disingenuous that it was obvious and somewhat insulting. We were taken to his office while our car keys were held hostage. They were supposed to appraise our car for a trade in, they hadn’t done so. We waited alone there for 20 minutes before deciding to just reach back out to them (we had somewhere to be). We went searching for our salesman and found many of them huddled up in an office, presumably the sales manager’s office. My wife politely asked one of them walking out of that office for our salesman. She was told it would be just a moment and “you’ll need to wait”. That was the final straw, we asked for our car key and left with angry, darting glances from the salesman and another person held up in the room. We later received a call with the value of our trade in. We were told was based on KBB. However, it was $3K less than the lowest KBB trade in value. All in all, I’d say they are the typical dealership at drives the stereotypes. They had a really good price on a used vehicle, but their business operations seemed less than optimal and overall practices questionable. More