Murfreesboro Hyundai

I would never buy Hyundai again. Never! Servive is really bad, here is why: our car after 60K miles got a dead engine ( this is with a regular check-up). but this is not the worst. I Never! Servive is really bad, here is why: our car after 60K miles got a dead engine ( this is with a regular check-up). but this is not the worst. It has been two months already and the Murfreesboro Hyundai still has not contacted Hyundai warranty to get approval for the engine UNDER warranty to be approved. Two months-nothing has been done, even a call. Moreover, they don't give you a replacement car. The answer is:" we have too many customers with broken cars, and some of them are without a car for more than 12 months". More

I dealt with Kristofer Stewart at Murfreesboro Hyundai. Great experience. I found exactly what I needed and wanted at a price that I could afford. I highly recommend this dealership and ask for Kristofer Great experience. I found exactly what I needed and wanted at a price that I could afford. I highly recommend this dealership and ask for Kristofer Stewart. More

Troy was very helpful at Murfreesboro Hyundai. My experience was very positive and I got a great deal for my car! I would recommend going to see Troy if you need a Hyundai! My experience was very positive and I got a great deal for my car! I would recommend going to see Troy if you need a Hyundai! More

By far my favorite car buying experiance every, Kris was kind, informative, not pushy, and got me right to where I wanted. I will be coming back to Murfreesboro hyundai! kind, informative, not pushy, and got me right to where I wanted. I will be coming back to Murfreesboro hyundai! More

Kris went above and beyond for me and my wife! Made the whole buying process quick and simple. I would 100% recommend him if anyone is looking for a new Hyundai. Made the whole buying process quick and simple. I would 100% recommend him if anyone is looking for a new Hyundai. More

Hyundai recall on engine and Murfreesboro Hyundai has no loaners won’t pay for rental loaners won’t pay for rental More

I have never felt more disrespected by a car dealership. Their original offer was offensive and the amount of times they contacted me to try to pressure me into taking their horrendous offer was inappropria Their original offer was offensive and the amount of times they contacted me to try to pressure me into taking their horrendous offer was inappropriate. More

Buyer beware of Terry D Hill. Blatantly lied about not marking up a vehicle over msrp. And dishonest practice of pressuring me to buy by adding on non existent charges then offeri Blatantly lied about not marking up a vehicle over msrp. And dishonest practice of pressuring me to buy by adding on non existent charges then offering to remove them if I quickly purchased. More

Update: after speaking with the service manager, they did agree to pay the invoice from the second shop that fixed the loose cradle and sway links. The level of incompetence in the service department is agree to pay the invoice from the second shop that fixed the loose cradle and sway links. The level of incompetence in the service department is astonishing. They had my 2017 Tucson for two weeks for a transmission warranty repair…and I never received a call. I had to call them to find out if they received the part, and to get an estimate on cost. I gave them two weeks to contact me first before calling. Then when I did call, I was told that they had no idea when the part would be in and he couldn’t give me a price because “it depends on how long it takes the technician to do it”. I replied that I know that’s not the case, that they can give me an estimate. The second excuse was that it depended on what kind of clutch the car had. At this point, they had the car for two weeks…and still didn’t know what kind of clutch it had? This is information that is coded into the VIN. Even if it wasn’t…they had the car! He said he would call back the next day by noon with a price. I never got a call, and waited until 4:30 before I called again. Once the repair was done, I drove it out of the parking lot and immediately felt something wrong. Took it back in the next day and was told it was something unrelated to the repair. Before I even got out of the car! Before they even looked at it! This is after my own mechanic that I normally use (for non warranty stuff) told me that it was related. I gave them the chance to do the right thing, and they failed miserably. Having been raised by a father that owned a repair shop, I am not a novice when it comes to this industry. I have never felt the experience that I have heard other women talk about “being taken advantage of” for not having knowledge about car repairs, until this service experience. I was even called “darlin” multiple times…which I realize is fairly common, but in this context it was very unprofessional and patronizing. I was looked at in the eyes and lied to. I took the car to a much more reputable place and I’m having them fix the problem that Hyundai messed up. This place looked at it and found a loose cradle bolt, and two loose sway bar links. Even when I took it back to them first, they looked at it and told me I needed a part replaced…”normal wear and tear” and did not find or fix the loose bolts or links. This is after telling me they did not have to drop the cradle to put the transmission in. It honestly makes me wonder if they left things loose on purpose in order to sell me a part that I didn’t need. I would not trust this place with an oil change. As soon as it is fixed I will be trading in my Hyundai for a different make vehicle so that I will never have to use this place for anything ever again. I should also add, this was the second warranty repair I had done there, the first experience was just as poor with lack of communication and time it took to replace. This is also when I found out they Hyundai will not give you a rental car for a warranty repair. The first repair was replacing the turbo in the car. After it was completed, the car was driving exactly the same as before the repair, and the transmission was still slipping. They told me that it was done and driving fine. It wasn’t. By the time the check engine light came back on and I could take it back it for the transmission, it was two months out of warranty (even though it only has 57k miles), so Hyundai would only cover a portion of the transmission/clutch repair. Had they fixed it properly when I took it in the first time it would have been fully covered. More

I don’t have a lot of car dealership experience or knowledge so when I started working with Taylor trying to find a new car I was pretty anxious but he’s done great teaching me the process and making knowledge so when I started working with Taylor trying to find a new car I was pretty anxious but he’s done great teaching me the process and making sure I have all the information I need. More