Murfreesboro Hyundai

Buyer beware of Terry D Hill. Blatantly lied about not marking up a vehicle over msrp. And dishonest practice of pressuring me to buy by adding on non existent charges then offeri Blatantly lied about not marking up a vehicle over msrp. And dishonest practice of pressuring me to buy by adding on non existent charges then offering to remove them if I quickly purchased. More

Update: after speaking with the service manager, they did agree to pay the invoice from the second shop that fixed the loose cradle and sway links. The level of incompetence in the service department is agree to pay the invoice from the second shop that fixed the loose cradle and sway links. The level of incompetence in the service department is astonishing. They had my 2017 Tucson for two weeks for a transmission warranty repair…and I never received a call. I had to call them to find out if they received the part, and to get an estimate on cost. I gave them two weeks to contact me first before calling. Then when I did call, I was told that they had no idea when the part would be in and he couldn’t give me a price because “it depends on how long it takes the technician to do it”. I replied that I know that’s not the case, that they can give me an estimate. The second excuse was that it depended on what kind of clutch the car had. At this point, they had the car for two weeks…and still didn’t know what kind of clutch it had? This is information that is coded into the VIN. Even if it wasn’t…they had the car! He said he would call back the next day by noon with a price. I never got a call, and waited until 4:30 before I called again. Once the repair was done, I drove it out of the parking lot and immediately felt something wrong. Took it back in the next day and was told it was something unrelated to the repair. Before I even got out of the car! Before they even looked at it! This is after my own mechanic that I normally use (for non warranty stuff) told me that it was related. I gave them the chance to do the right thing, and they failed miserably. Having been raised by a father that owned a repair shop, I am not a novice when it comes to this industry. I have never felt the experience that I have heard other women talk about “being taken advantage of” for not having knowledge about car repairs, until this service experience. I was even called “darlin” multiple times…which I realize is fairly common, but in this context it was very unprofessional and patronizing. I was looked at in the eyes and lied to. I took the car to a much more reputable place and I’m having them fix the problem that Hyundai messed up. This place looked at it and found a loose cradle bolt, and two loose sway bar links. Even when I took it back to them first, they looked at it and told me I needed a part replaced…”normal wear and tear” and did not find or fix the loose bolts or links. This is after telling me they did not have to drop the cradle to put the transmission in. It honestly makes me wonder if they left things loose on purpose in order to sell me a part that I didn’t need. I would not trust this place with an oil change. As soon as it is fixed I will be trading in my Hyundai for a different make vehicle so that I will never have to use this place for anything ever again. I should also add, this was the second warranty repair I had done there, the first experience was just as poor with lack of communication and time it took to replace. This is also when I found out they Hyundai will not give you a rental car for a warranty repair. The first repair was replacing the turbo in the car. After it was completed, the car was driving exactly the same as before the repair, and the transmission was still slipping. They told me that it was done and driving fine. It wasn’t. By the time the check engine light came back on and I could take it back it for the transmission, it was two months out of warranty (even though it only has 57k miles), so Hyundai would only cover a portion of the transmission/clutch repair. Had they fixed it properly when I took it in the first time it would have been fully covered. More

I don’t have a lot of car dealership experience or knowledge so when I started working with Taylor trying to find a new car I was pretty anxious but he’s done great teaching me the process and making knowledge so when I started working with Taylor trying to find a new car I was pretty anxious but he’s done great teaching me the process and making sure I have all the information I need. More

I have been working with Boyce Poston trying to decide between two cars I really want. He’s been so amazing! between two cars I really want. He’s been so amazing! More

Mr. Robert was very professional, friendly, and always looking for ways to help until the purchase of our car was achieved. Very grateful for the service 100% recommended. looking for ways to help until the purchase of our car was achieved. Very grateful for the service 100% recommended. More

Went to buy a truck they had listed online when my family and I arrived at opening time on Monday after a half hour drive I was told it's not available because they are holding it because their sales manage and I arrived at opening time on Monday after a half hour drive I was told it's not available because they are holding it because their sales managers father might want it. Didn't care about my business, didn't offer any apologies or even to show me anything else. I went home and get an email with a video from the internet sales people, who says it's now being looked at by someone. I told them I wwhat happened and to keep me posted and an hour later and told it's sold. Will stay far away from this place and recommend others not waste their time. More

Wanted a hummer H3T and they just happened to have one. Didn't have photo of it online and I texted them for a picture of it, and was sent a video within a few minutes. decided to go for it sight unseen e Didn't have photo of it online and I texted them for a picture of it, and was sent a video within a few minutes. decided to go for it sight unseen except for .video. Talk about nervous... Alex calmed me down and walked me through the process. I have never purchased a vehicle without looking and driving it, so the whole time I was nervous. Alex and his boss was great to work with. Alex was the nicest person I have ever dealt with, Including in the state I live in. Well on the 1"rst of March they had a man {who was the absolute wonderful guy} drive the truck from Tennessee right to my front door and it is everything I had hoped for, and I just love it. So yes this is a wonderful dealership that I would recommend to anyone. If you have any doubts, don't. The entire process was easy, once I understood how it all worked. And if you happen to get Alex for a salesman, you are in luck... Can't say enough about Murfreesboro Hyundai. Thanks because I am a happy camper.. More

This is the definition of a STEALERSHIP! ! They will do you dirty and don’t give a xxxx. They go about their business! I been trying to get in contact with them about my “power train warranty ! They will do you dirty and don’t give a xxxx. They go about their business! I been trying to get in contact with them about my “power train warranty “ that I did pay extra for and have YET to hear from anyone! The GM seems like a nice guy but at the end of the day I feel as if he showing to be grimy as well! Tried to do the right thing and go through them but they not only SCREWED ME 1 time but 2x and I didn’t get my trade in in the end and I had over 100 something hits on my CREDIT! Mmmm yeah well idk but I do not think nor recommend anyone to go here! And if you have problems they won’t respond to you! Nor act as if you have called or sent emails! More

Had great experience with Manny, I’m so happy with his advice help a lot. Thank you 😉 advice help a lot. Thank you 😉 More

This team is great! I had a random car issue right around their building and pulled in for help. They took great care of us and made sure the problem was fixed before we got back on the road. Really around their building and pulled in for help. They took great care of us and made sure the problem was fixed before we got back on the road. Really appreciative of the team and the help! More