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Murgado Ford of Chicago

Chicago, IL

4.4
1,217 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,217 reviews

June 21, 2025

Very nice experience will return will recommend John was my technician and Julia was my representative More

by wanda-hoover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marta Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

I typically have gone in for the works oil change, including an overall check-up on my car. The prices have gone up considerably with new ownership, and even credit card use fees are now passed along More

by leopolddavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your honest feedback. We apologize for the inconvenience you experienced and the technical issues during your recent visit. We also appreciate your comments regarding pricing and fees, which we continually review to remain competitive while providing quality service. Your input is valuable, and we’d like the opportunity to discuss this further and see how we can improve your experience. Please feel free to reach out to our service manager: damian.ogrady@MurgadoFordLincoln.com.

June 20, 2025

An efficient and effective operation. My sales professional (Tray) was informed, courteous and helpful. Thank you More

by pw
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tray Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

No customer focus. Was sent to parking lot to find my car when picking up. Seemed like I was intruding on staff at drop off and pick up. Lack notification of stays of r More

by bernard_peculis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Tech did not diagnose problem completely. Secondary problem would cost 3000 more. Maybe lack of experience? More

by timmillner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We’re sorry your concerns were not fully addressed during your visit. Our goal is to provide thorough and accurate diagnostics, and we take your comments seriously. We’d appreciate the chance to discuss this further and ensure you receive the best possible service. Please contact our service manager at damian.ogrady@MurgadoFordLincoln.com so we can better understand the situation and assist you.

June 19, 2025

Courteous, professional, and efficient service. Would return for future visits for sure. Thanks a bunch! More

by Mikemikewaitwait
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
Jun 20, 2025 -

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

June 18, 2025

Excellent profesional personal and service. I'm very happy with my new car. It's very comfortable. More

by leocardo3011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

June 18, 2025

Everyone was extremely helpful to address all the concerns in the vehicle. The communication and customer service was excellent. Damian, Julio, Vanessa, and Ryan were very understanding and helpful More

by jvaldez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damián O’Grady, Julio García, Vanesa Delmuro and Ryan White
Jun 20, 2025 -

Murgado Ford of Chicago responded

Thank you for your kind feedback! We're thrilled to hear Damian, Julio, Vanessa, and Ryan provided excellent communication and customer service while addressing your vehicle's concerns. We appreciate your support and look forward to serving you again!

June 17, 2025

Jessica is amazing & has always done a great job with great customer service! Josh next to her is a condescending xxxxxx that talks down to people! More

by EAHAMMER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
Jun 17, 2025 -

Murgado Ford of Chicago responded

Thank you for the feedback. We're glad to hear Jessica continues to provide great service. We're sorry to hear about your experience with Josh and take your concerns seriously. If you're open to it, please reach out to our management team so we can address this directly.

June 16, 2025

Ryan and Vanessa were great! They were able to get my truck in and out in a timely fashion and provided excellent communication More

by TYLERBORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan and Vanessa
Jun 17, 2025 -

Murgado Ford of Chicago responded

Thank you for your review! We're thrilled Ryan and Vanessa provided excellent communication and quick service for your truck. We appreciate your feedback and look forward to assisting you again!

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