Murgado Ford of Chicago

Buenos dias El dia de ayer 10 de Febrero del 2026 me apersone a Murgado Ford de Chicago con la finalidad de hacer el cambio de aceite de mi auto ford focus 2018. Desde que llegue los trabajadore apersone a Murgado Ford de Chicago con la finalidad de hacer el cambio de aceite de mi auto ford focus 2018. Desde que llegue los trabajadores fueron muy amables saludando muy cortesmente y amablemente. De manera inmediata me presentaron al joven Angel Roman persona encargada de atender mi servicio. El joven muy respetuoso, amable y educado con gran profesionalidad atendio mi requerimiento y del cual el resultado fue excellente dentro de los tiempo precisos y programados. Lo mas importante que dentro del servicio,Murgado Ford te hace una revision y analisis de todos los componentes del auto, muy importante para mi y se encontro que las llantas de mi auto necesitan cambio y hacer el alineamiento de la direccion de mi vehiculo. Las recomendaciones que realizare muy pronto. En conclusion muy contento y sastifecho con la atencio del joven Angel Roman. atentamente Jesus Solsol. More

You got me in quickly and resolved the problem at modest cost, no hassle and great communication. cost, no hassle and great communication. More

Great service! I needed my fleet vehicle back on the road and Matt helped from start to finish. I needed my fleet vehicle back on the road and Matt helped from start to finish. More

Top notch from start to finish. I made the appointment in the morning and was able to come in. Prompt service from the time I pulled in. Everyone was terrific. Mr. McKay was very I made the appointment in the morning and was able to come in. Prompt service from the time I pulled in. Everyone was terrific. Mr. McKay was very helpful in giving me periodic updates as my service was being done. Your waiting room area was lovely. I have no complaints. Keep up the good work. Mr. McKay is an excellent representative of your company. And I didn't get the name of the man who directed me to the service area but he was very helpful and genuinely a nice guy. More

Great personal service for my Lincoln Nautilus. I will return at the next milestone date. I will return at the next milestone date. More

Positive with oil change. Good communication, timely work completed. I will come back for service. Good communication, timely work completed. I will come back for service. More

If I could rate Murgado less than 1 star, I would. Last year, I took my Bronco Sport to them 4 times (last time about a month ago) because all the warning lights and alerts will suddenly start goin Last year, I took my Bronco Sport to them 4 times (last time about a month ago) because all the warning lights and alerts will suddenly start going off. Each time they told me there was no issue. This time, the fifth visit, the car turned off in the middle of the road and wouldn't turn back on. Eventually, I was able to restart it, and took it to Murgado the next day, but it turned off two more times while driving there. They had it for 6 days and today told me that it wasn't an issue because they couldn't recreate it, even though they tried over and over again. I asked the rep (Jennifer) if the car was safe to drive, she said yes, so I asked for that in writing. A visit to her manager later and they can't write down that it's safe to drive. It takes some obscene mental gymnastics to tell me it's ok to drive my car, give me the keys, but then not have enough faith in the work to write it down. Frustrated, I decide to take my car, but you'll be STUNNED to learn that before I could even get off the lot, the issue happens again—alerts, alarms, power steering gone, blinkers dead. I turned around to pull back in, but as the garage door was opening, I realized that those people are either wholly incompetent or complete and total liars. To be fair, I don't think the rep was lying to me. She seemed to believe what she was telling me. But honestly, what are the odds they "tested it repeatedly" and it never happened, but it happened to me before I left the parking lot? I'm no mathematician, but either I'm incredibly lucky or Murgado is full of gaslighters. I won't be going back. If you do, maybe bring a pen—they seem to be out of them. More

Luis was amazing and so helpful! I had to get my car in for an oil change and tire rotation and he was able to make sure it was done efficiently so I could make my work meeting on ti I had to get my car in for an oil change and tire rotation and he was able to make sure it was done efficiently so I could make my work meeting on time. Highly recommend!! More

Everything that needed to be repaired on by car was completed in a professional and timely manner. completed in a professional and timely manner. More

Luis was excellent at taking care of all my cars needs, and took the time to explain the step by step process and how long it would be. and took the time to explain the step by step process and how long it would be. More