Murgado Ford of Chicago

Everyone was courtesy and quick to help. The person who take care of me was very knowledgeable and kept me updated until all was done. The person who take care of me was very knowledgeable and kept me updated until all was done. More

I had gone to Fox Ford for factory recall service & received good service. It is now owned & operated by Murgado Ford of Chicago. Today, their service & communication were subzero. Their communicatio received good service. It is now owned & operated by Murgado Ford of Chicago. Today, their service & communication were subzero. Their communication updates were sporadic, and even an inaccurate estimate of costs for possible "needed" repair. The total check-up for 60,000 miles was to take around 90 minutes and cost about $1,611 before taxes. I finally went to locate my "person" after waiting over FIVE HOURS, and the total cost was $1,874.52. I foolishly agreed to a couple of add-ons that totalled an additional $558.38. They NEVER said that they charge an additional 3.3% for paying with a credit card, but they would not have an additional charge if I paid with my debit card, or I presume, with cash. More

Fast and friendly check in. Large and clean waiting area. I was very pleased with the whole experience. Large and clean waiting area. I was very pleased with the whole experience. More

Horrible experience! Took over 24 hours to test and replace a dead battery (which takes about 5 to 10 minutes total for a trained mechanic) and then they wanted to charg Took over 24 hours to test and replace a dead battery (which takes about 5 to 10 minutes total for a trained mechanic) and then they wanted to charge me 2 diagnostic charges at $289 apiece ($578) ON TOP of the battery cost and installation for a Ford vehicle under an extended Ford PremiumCare warranty. The second diagnostic charge was for a problem that they were "Unable to duplicate customer's concern". In other words, they wanted to charge me a $289 diagnostic charge for an issue they could not diagnose - for an issue that is covered by the extended warranty! Too bad you can't give them ZERO stars. More

Brought our Mustang Mach-E for a tire rotation and checkup. The shop was super clean and the team was very friendly. They even helped carry my groceries out to the car. It was super easy and no issues checkup. The shop was super clean and the team was very friendly. They even helped carry my groceries out to the car. It was super easy and no issues at all. Would definitely recommend. More

very professional and fast service! The process was very smooth and the waiting area was comfortable and pleasant. The service was efficient and didn’t take too long. The process was very smooth and the waiting area was comfortable and pleasant. The service was efficient and didn’t take too long. More

Very friendly and super communicative. Prices were just a little high for me likely. But they explained everything thoroughly and had good visual Prices were just a little high for me likely. But they explained everything thoroughly and had good visual More

Mr. Salinas was nothing but professional and accommodating. My scheduling forced me to cancel and reschedule twice. On my third attempt with scheduling I expected to be at the back of the line. accommodating. My scheduling forced me to cancel and reschedule twice. On my third attempt with scheduling I expected to be at the back of the line. I was pleasantly surprised when Mr. Salinas called and told me my vehicle was ready. It wasn’t even lunch time yet. I was very grateful and impressed with your service department. Naturally I would not hesitate to recommend MURGADO Ford. I work for the City of Chicago. We’ve just started bringing our Electric Vehicles in for service. I already recommended MURGADO for future service to my boss. More

The process was very smooth and the waiting area was comfortable and pleasant. The service was efficient and didn’t take too long. I was confident they were thorough! comfortable and pleasant. The service was efficient and didn’t take too long. I was confident they were thorough! More

It was a great experience. They were super nice and it didn’t take long for my oil change They were super nice and it didn’t take long for my oil change More