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Murgado Ford of Chicago

Chicago, IL

4.4
1,154 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,154 reviews

May 10, 2025

Couldn’t look up my information and was rude. I’ll never come back. And don’t email again More

by Agutierrez15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaleb Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

I can't believe that after making sure that my car would be washed and cleaned as part of the service that it came back filthy. I even offered to pay extra. Very dissatisfied More

by aaagha73
Recommend Dealer
No
Employees Worked With
Divis Hightower
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Divis Hightower
May 07, 2025

Great service and the price was excellent. I have a huge Ford Shuttle Bus and they drove it right in and took care of it. More

by ultimatetouchband
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad to hear our team was able to accommodate your Ford Shuttle Bus and provide great service at a fair price.

May 05, 2025

Good experience Went in to get oil change and Randy was nice and appreciated his and all Murgado Ford's employees for getting the oil, fuel injectors and filters maintained and back out in a little over 2 More

by c_maric
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
May 09, 2025 -

Murgado Ford of Chicago responded

Thanks for the kind words! We're happy Randy and the team at Murgado Ford were able to get everything taken care of efficiently. We appreciate you trusting us with your vehicle's maintenance.

May 05, 2025

We appreciated the care taken to explain the various controls and screen options on the car. I was glad that Tray could hook up my phone, explain the Ford Plus app and do little things like install the More

by donald.burk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tray Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Murgado Ford of Chicago responded

Thank you, Donald! We're happy to hear Tray took the time to walk you through all the features and made sure everything was set up just right. It’s great that your questions were answered and those thoughtful touches made a difference.

May 05, 2025

It was a pleasure to work with the sales team at Murgado Lincoln of Chicago in purchasing a new vehicle. The team was attentive to what I needed and put forth the effort when it came to the price. If you a More

by Chris D 1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Murgado Ford of Chicago responded

We’re glad to hear you had a great experience with the sales team at Murgado Lincoln of Chicago. It’s great to know they listened to your needs and worked hard to make the deal right. Thank you for the recommendation!

May 04, 2025

Poor. Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership More

by jim@udllc.net
Recommend Dealer
No
Employees Worked With
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
May 09, 2025 -

Murgado Ford of Chicago responded

Jim, we're sorry to hear about your experience and appreciate your honesty. Your feedback is taken seriously, and we’d like the opportunity to understand what happened and see how we can make things right. Please feel free to reach out directly if you're open to a conversation.

May 02, 2025

The experience was fine. The constant post service nagging to fill out a survey is a bit much though. More

by ppalumbo0
Recommend Dealer
Yes
May 09, 2025 -

Murgado Ford of Chicago responded

Thank you for your honest feedback. We're glad your experience went smoothly, and we hear you on the survey follow-ups—it’s never our intention to be a bother. We'll be sure to take that into account moving forward.

May 02, 2025

I knew upfront how long things would take, was informed when they noticed a change was needed, and never had a problem with staying updated with everything going on . More

by jnshimko
Recommend Dealer
Yes
Employees Worked With
Aimmey
May 09, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad to hear you felt informed and well taken care of throughout the process. We look forward to serving you again.

May 01, 2025

Great service. Came in late but they were able to get the job done Done More

by Ashah8030
Recommend Dealer
Yes
Employees Worked With
Ryan White
May 09, 2025 -

Murgado Ford of Chicago responded

Thanks for the kind words! We’re glad we could get the job done for you, even on a tight schedule. We look forward to serving you again.

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