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Murgado Ford of Chicago

Chicago, IL

4.4
1,175 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,175 reviews

June 02, 2025

Service was faster than expected. Facility was clean and offered a good waiting area and concierge ride if needed. More

by aristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick from another location. He was great.
Jun 02, 2025 -

Murgado Ford of Chicago responded

Thank you, Aristina! We're glad to hear the service exceeded your expectations and that you found the facility comfortable and convenient. We appreciate your visit and look forward to seeing you again!

June 01, 2025

I have no problem with the customer service, the navigation and computer technology is horrible. Whatever is going on with it is unacceptable. I have had this vehicle for a little more than one year More

by thomas.pepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Murgado Ford of Chicago responded

Thank you for your honest feedback. We're sorry to hear about the ongoing issues with your vehicle’s navigation and technology systems. That’s certainly not the experience we want for you. If you haven’t already, we’d appreciate the opportunity to inspect the system and work toward a resolution—please reach out to our service team so we can help make this right.

June 01, 2025

I took my Lincoln Aviator to have a manufacturing defect fixed, and it came back with further damage, including a failing battery. They're good at service. But they're a disaster when it comes to repairs. T More

by Ccatherine24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Murgado Ford of Chicago responded

Thank you sharing your experience. We're truly sorry to hear about the additional issues that occurred after your repair visit. That’s not the standard of quality we aim to deliver, and we understand your frustration. Please contact our service manager directly so we can review what happened and find a solution that restores your confidence in us.

May 29, 2025

Great dealership! Had service done on my car there and they explained everything to me and finished the repairs in a timely manner. Very happy with my experience wi More

by BK & TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Murgado Ford of Chicago responded

Thanks for your review! We're thrilled you had a great experience with our service team, who explained everything clearly and completed your repairs on time. Looking forward to serving you again!

May 24, 2025

Worst dealer service experience of my life. Appointment for recall work. Received confirmation a couple days prior that my recall parts were there. Brought in at 7 a.m., everything good exce More

by dan
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Thanks for your review. We’re deeply sorry for the frustrating experience with your recall appointment and the miscommunication about the parts and brake job. That’s unacceptable, and we’re addressing the issues with our call routing and inter-department communication to prevent this in the future. We understand how critical your work van is, and we’d like to make this right. Please reach out to us directly so we can prioritize your recall and brake work.

May 24, 2025

Incredible communication throughout, from making the appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. More

by WindyCity60625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Thanks for your review! We’re thrilled to hear about your great experience with our communication and friendly team. Glad you found the waiting room comfortable too! We’re here when you need us next!

May 23, 2025

The quote was very high. They had my car for nearly a week, and then told me that they were unable to repair it because the part is no longer made. When I asked for the part More

by R
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Thanks for your review. We’re sorry as this is not the experience we aim for, and we’re addressing these issues to improve our service. Please reach out so we can provide the correct part number and explore solutions to get your car repaired. We’re here to help!

May 22, 2025

got my rear breaks and tie rod work done yesterday and the service was great and prompt. More

by lakshmikanth_sajja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

May 22, 2025

My service advisor was communicative via text and the car was ready before originally expected. More

by mv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

May 21, 2025

Very knowledgeable, and friendly and efficient transaction !! Will probably buy another car there again ! Super nice facility also !! More

by luis_13750
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

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