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Murgado Ford of Chicago

Chicago, IL

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Employees
Reviews
Vehicles
4.4
1,185 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,185 reviews

April 02, 2025

Excellent customer service. Randy and mechanic explained everything that was going on with my car and I appreciated that. Usually someone tells you what is wrong and the cost an More

by deltadoll3
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
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Apr 03, 2025 -

Murgado Ford of Chicago responded

Thank you for your wonderful feedback! We're glad to hear that Randy and our technician took the time to thoroughly explain everything and provide a transparent, five-star experience. We appreciate your trust and look forward to assisting you again!

March 28, 2025

They stole my hat from Colombia (which cannot be replaced) and my papa’s purple sweater that was my papa’s (unless it was the tow driver that they sent for the car) from my car and my car came back More

by jkvff444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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March 28, 2025

The dealership was excellent with communication and they also have a quick turn around for pickups. More

by Noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
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Mar 28, 2025 -

Murgado Ford of Chicago responded

Glad to hear you had a great experience with communication and quick turnaround at the dealership! We appreciate your feedback and look forward to assisting you again in the future.

March 28, 2025

I'll never buy another car from them Won't buy another car from them Crap dealership More

by Michaels.gillespie
Recommend Dealer
No
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Mar 28, 2025 -

Murgado Ford of Chicago responded

We’re sorry to hear that your experience didn't meet your expectations. We value your feedback and would appreciate the opportunity to understand what went wrong so we can improve. If you'd like to discuss this further, please feel free to reach out.

March 27, 2025

My rating is based on a single service visit that included tire rotation and recalls. More

by BU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
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Mar 28, 2025 -

Murgado Ford of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 25, 2025

it was very pleasant to buy my car from this dealer, I never was push to make the purchase, Ethan Horan was super nice and explained everything clearly and also give some advices about my new car. I will More

by dbonillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Murgado Ford of Chicago responded

Thank you for your wonderful review! We're glad Ethan made your car-buying experience pleasant and pressure-free. Enjoy your new car, and we look forward to assisting you again at Murgado Ford Chicago!

March 25, 2025

I have only had good experiences with this dealership. I’m thankful for their professionalism. More

by Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia
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Mar 26, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 25, 2025

Great service from Aimmey and the Ford family. I’m always welcomed, and am comfortable having my vehicles serviced there. More

by steelzombies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
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Mar 26, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

It was a great experience, thanks to this team. I will also recommend it to others, family and friends More

by LOUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

March 24, 2025

Always a pleasure, surprised to know how many points I had. Used them on my oil change. More

by richard.rene.trejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaleb Ortiz
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Mar 26, 2025 -

Murgado Ford of Chicago responded

Glad to hear you had a great experience! It’s always a nice surprise to put those points to good use. See you next time!

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