Murgado Ford of Chicago

Experienced in customer service. My last two visits was very satisfying, because Noah made things easy rather than stressful as it has been at another repair shops. Give Noah a rai My last two visits was very satisfying, because Noah made things easy rather than stressful as it has been at another repair shops. Give Noah a raise. More

Tire repair Very friendly and helpful staff. It was very busy and they were very helpful and would update me often on the progress. They also checked in with me t Very friendly and helpful staff. It was very busy and they were very helpful and would update me often on the progress. They also checked in with me the following day to make sure everything was ok. More

Thanks for making the experience painless. I came in for an oil change and the staff was friendly and helpful, and everyone seemed to care . for making the experience painless. I came in for an oil change and the staff was friendly and helpful, and everyone seemed to care . More

Fantastic follow-up service! My husband and I purchased a used car for our son from the dealership and it ended up having a few "issues". They were absolutely fantastic addressin My husband and I purchased a used car for our son from the dealership and it ended up having a few "issues". They were absolutely fantastic addressing the situation. The service department was incredibly professional! In the end, we ended up purchasing another car and they went above and beyond to make sure we made the right decision and gave us the best price. To that end, Pet Banks is hands down the best sales person I have ever had to work with! Thank you, as well, to Fred Dino, the pre owned sales manager and Bill Henders in finance. All around a great group to work with. More

Pre-owned car purchase I cannot say enough great things about my experience. Avery listened to what I was looking for and made sure I got the right car without selling me s I cannot say enough great things about my experience. Avery listened to what I was looking for and made sure I got the right car without selling me something I did not want. He was great to work with and I will send all my network there! More

Welcoming Staff & Pleasant Experience As soon as I walked into the showroom, I was greeted warmly and friendly by Wade Sims, who was so welcoming and pleasant. I ended up working with Ave As soon as I walked into the showroom, I was greeted warmly and friendly by Wade Sims, who was so welcoming and pleasant. I ended up working with Avery Lawrence, who was just as pleasant, welcoming, and friendly. I told Avery my intentions and he was able to find the vehicle that fit what I was looking for and needed. I test drove a 2018 Ford Fusion and I ended up trading in my vehicle and was able to take advantage of the loan termination program. It was such a great experience working with Avery and I drove away extremely pleased and happy with my new vehicle purchase. More

25k check Service was great this time and very quick. Service Advisor Aniba was helpful and knowledgeable. I could see a few of the service improvements are in Service was great this time and very quick. Service Advisor Aniba was helpful and knowledgeable. I could see a few of the service improvements are in place and working. More

The works package & alignment Essex's customer service was great! He was quick to energetically greet everyone in the waiting room as well as offer snacks, drinks, or anything to m Essex's customer service was great! He was quick to energetically greet everyone in the waiting room as well as offer snacks, drinks, or anything to make our wait or time there more comfortable. More

Great & smooth purchase Our 1st new car purchase & it was "easy". Our contact Maya reviewed the options for the type of car we were interested in. A test drive & we left with Our 1st new car purchase & it was "easy". Our contact Maya reviewed the options for the type of car we were interested in. A test drive & we left with info to review. After a few follow up questions via email & phone, we drove off in a new car the following week. The whole experience with the dealership employees for all aspects was positive. More

Easy experience No need to make an appointment for routine service. Just drive in, have a seat in the comfortable waiting room, get quick, quality work, and off you No need to make an appointment for routine service. Just drive in, have a seat in the comfortable waiting room, get quick, quality work, and off you go. They even wash your car for free. More