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Murgado Ford of Chicago
Chicago, IL
1,341 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,341 reviews
March 12, 2018
Very professional I worked with Jake and Victor. Both were very friendly and knowledgeable. They were very patience with questions we had. Victor showed us the Servi I worked with Jake and Victor. Both were very friendly and knowledgeable. They were very patience with questions we had. Victor showed us the Service area. I have to say that is the most impressive Service area I have even seen. I would recommend Fox Ford Lincoln to anyone interested in a Ford or Lincoln. I was impressed how quickly Victor responded (late at night) to my credit application. Also Jake sending ne the online link to the credit application was such a time saver. Thanks again for everything you and your team did for me and my family. Regards David Travis More
by Dtrav
Employees Worked With
Jake and Victor
March 11, 2018
always helpful never had an issue since they have opened. I arrived at the time I scheduled and they were ready for me. My car was done that day and they have great hours for drop off and pick up. I arrived at the time I scheduled and they were ready for me. My car was done that day and they have great hours for drop off and pick up. More
by hockeynut
Employees Worked With
n/a
March 10, 2018
Beautiful facility and friendly staff. We actually enjoyed being at your new and state of the art dealership and thank you. Fox Ford Lincoln is exceptionally nice. Probably the best I've se We actually enjoyed being at your new and state of the art dealership and thank you. Fox Ford Lincoln is exceptionally nice. Probably the best I've seen and I've seen quite a few. I'm driving my 5th Ford now. Everyone in the service department was prompt, friendly and professional. Enjoyed meeting Michael Tootelian in new car sales. He kindly showed us around the showroom. Thank you again! More
by Fordfan
Employees Worked With
Your service team is great.
March 09, 2018
Great people Great service, the place it’s nice, nice people, they are so friendly and respond to all my dudes, I like the place that’s mean I will come back, I r Great service, the place it’s nice, nice people, they are so friendly and respond to all my dudes, I like the place that’s mean I will come back, I recommended this place 100% thanks so much More
by Reidaguenian
Employees Worked With
Jessica
March 09, 2018
Quick and outstanding service! Beautiful state of the art facility with excellent people in service, sales and administration. I'm glad there's a quality Ford Dealership in the Near Beautiful state of the art facility with excellent people in service, sales and administration. I'm glad there's a quality Ford Dealership in the Near North area. More
by mnovak431
Employees Worked With
Too many to list.
March 05, 2018
The service was fast. The service rep was respectful. When making the appointment the flexibility was impressive. I brought the vehicle for my fist tune-up. The tech was honest. He informed me it was free When making the appointment the flexibility was impressive. I brought the vehicle for my fist tune-up. The tech was honest. He informed me it was free for being my first oil change because I purchased my vehicle. I did not know this. The sales rep did not mention this at the time of purchase. More
by Veronica C Carrillo
Employees Worked With
Do not remeber
March 01, 2018
We are family Great experience so much so I brought in my son who is now a part of the Lincoln family. Best experience at a car dealership. Great experience so much so I brought in my son who is now a part of the Lincoln family. Best experience at a car dealership. More
by Ms. Busybee
Employees Worked With
Rocking Robyn and Michael Jackson
March 01, 2018
Oil Change Carlos was fantastic! I came in on Monday (totally forgot it was President’s day so service was packed)! They had said a few hours for a oil change. I Carlos was fantastic! I came in on Monday (totally forgot it was President’s day so service was packed)! They had said a few hours for a oil change. I went to the desk to schedule an appt later in the week... Carlos apologized for the inconvenience and said come back later in the week and I should be able to be out in an hour. I came back on Saturday before work... I saw him and he said he would help like he promised. I was in and out in 40min! Great customer service with a smile from Carlos! Thank you! More
by Lisa
Employees Worked With
Carlos
February 28, 2018
Service Good information On my 2008 town car it was over heating they did a full diagnostic check on it to show me the attention it need and that’s good Good information On my 2008 town car it was over heating they did a full diagnostic check on it to show me the attention it need and that’s good More
by Turner78
Employees Worked With
Don’t remember
January 31, 2018
False Advertising Buying a car has been one of the worst experiences of my life. I'm a teacher. I won't ever be a rich man but I can say I'm honest, hard working and Buying a car has been one of the worst experiences of my life. I'm a teacher. I won't ever be a rich man but I can say I'm honest, hard working and genuine man; which means more to me than anything else in the world. Last night, I went to the Fox Lincoln/ Ford Dealership in Chicago, IL. I had done my research and knew I wanted the Ford Escape. With the time of year amazing deals for 2017. Out of the 61 cars on the website only 3 ended up being on the lot all while the salesman kept wanting me to look at more expensive cars. It took close to 90 minutes to find them. I fell in love with one. The advertisement was for $22,496. (See the screen shot). When it came to close the deal they informed me that was wrong. The car was going to be over $3,000 more. This is what everyone worries about when buying a car. The old, "bait and switch" and complete false advertisement. When I said this was wrong. The manager then informed me that he did not have to sell me the car and told me it was private property and if I did not leave I would be arrested for trespassing. When I got home Fox Ford/ Lincoln has already changed the price (see the screen shot). The vin# and stock # match on both pics. This morning the car has been taken off the website. By sharing this hopefully no one has to experience what happened to me and hope Fox Motors will change their ways. This company owns over 40 dealerships nationwide and said losing out on one car sale won't hurt this business. Help my voice be heard. We are all consumers and this could happen to you or a love one. More
by Rcward24
Employees Worked With
General Manager. Karl or Carl R. (Refused to give full name when asked or give business card) sales man was MJ or Michael J
