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Murgado Ford of Chicago

Chicago, IL

4.3
1,237 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,237 reviews

June 25, 2025

Quick and easy service, comfortable waiting to get work done while you wait - thank you More

by james.l.merrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
Jun 26, 2025 -

Murgado Ford of Chicago responded

We are delighted to hear about your quick and easy service experience and comfortable waiting area!

June 25, 2025

Vanessa was amazing and very accommodating. She went out of her way to make sure that my service was done quickly! More

by KOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Murgado Ford of Chicago responded

We are delighted to hear about Vanessa's amazing service! Thank you for recognizing her accommodating approach and quick service.

June 24, 2025

Communication overall was a bit lax, when I arrived I guess the system was down but was awaiting acknowledgment for a bit of time More

by rabeltzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
June 24, 2025

They were very friendly and went through everything happening to my car in detail. Responsive to questions that came up More

by Jaclyn.Boras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Well organized, efficient service, value the shuttle service to get to and from, good location More

by lawrence.lazarko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

The technician assured me that the air conditioning was working. During recent heat wave we found that the ac was not working. This was the second te I have brought on my car for this issue. I feel I've be More

by louiscabrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Murgado Ford of Chicago responded

We're sorry to hear about the issue with your air conditioning and the frustration caused. We regret that the technician's assurance did not hold, and we understand your concerns about the costs incurred. Please contact our service manager so we can discuss this in greater detail: damian.ogrady@MurgadoFordLincoln.com. Thank you.

June 23, 2025

The service employees at the front desk for the service drop-off were friendly and courteous. The shuttle driver was decent in the morning, however in the afternoon for pickup back to the dealer the sh More

by paul.r.fake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know the names of the employees that assisted and none of the photos look familiar.
Jun 23, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're pleased to hear the service drop-off staff were friendly and courteous. We appreciate your comments about the shuttle driver and take your concerns about their afternoon behavior seriously. We'll address this to ensure safer, more attentive service in the future. Thank you for bringing this to our attention.

June 23, 2025

The rates for everything are far more expensive than any other mechanic shop. They charge $300 just to look at the vehicle and then recommended over $4k worth of work of which only $900 was actually necessa More

by RZC
Recommend Dealer
No
Employees Worked With
Julio Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jun 23, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We're sorry to hear about your concerns regarding our pricing and repair recommendations, as well as the issue with the diagnostic fee. We regret any confusion or frustration caused and take your experience seriously. We'll review these matters to ensure better transparency and service moving forward. We appreciate your input.

June 23, 2025

Too many people involved without a communication plan so the customer issues are lost in translation Service agents asking for unjustified charges More

by INFO@ZEINALIMO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We’re sorry to hear about the confusion caused by multiple staff interactions and the lack of clear communication. We also regret the experience with unjustified charges. We’ll address these concerns to improve our process and ensure better customer service. We appreciate you raising this issue.

June 23, 2025

The service was great here and fast! Everyone was very helpful as well. This is the only place ill bring my car to going forward. More

by Baciabazile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Murgado Ford of Chicago responded

Thank you for your review! We're thrilled to hear you found our service great, fast, and helpful. We’re honored to be your go-to place for car care and look forward to serving you again!