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Murgado Ford of Chicago

Chicago, IL

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Employees
Reviews
Vehicles
4.2
1,329 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,329 reviews

October 15, 2025

Our appointment for service was easy to schedule and the check in, service and check out was was all very prompt and efficient. More

by slh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
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October 13, 2025

Jennifer was great. She was friendly and very professional. I was in and out when promised. More

by Iban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rosenberg
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October 12, 2025

Grant McKay was super. I have had a problem with ignition for over 2 years. The staff in service worked tirelessly to diagnose and repair the issue. they even dealt with More

by jb aviator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 10, 2025

I want to commend Vanessa Delmuro of quick service lane for rescuing the repair of my car from long delay caused by unavailable parts. It was in the best of service of the many Ford quick lanes I have pa More

by carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Delmuro
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September 28, 2025

My sales person was wonderful. She was very gracious to us.Mati was excellent we would recommend her to others in our family or friends More

by Juan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 17, 2025

Service booking agent provided inaccurate information regarding loaners. Luxury vehicle with 20K miles incurred a $2,000 repair that was not accident related. One broken component could only be replace More

by kolofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 11, 2025

Nice clean facility. Big screen TV. Friendly staff. Lot of vehicles to look at while waiting for vehicle to be serviced. Free coffee and bottled water. More

by John
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Julisa Colon
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Sep 12, 2025 -

Murgado Ford of Chicago responded

We’re glad you enjoyed our clean facility, amenities, and friendly staff, John. Thank you for sharing your experience!

September 08, 2025

Jose is always a pleasure to deal with and the entire service staff has always been helpful. More

by squadbumrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Soberanis
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Sep 09, 2025 -

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

September 01, 2025

My service experience was great all around. Keep up the good work. Elizabeth is awesome. More

by will.banta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Sep 02, 2025 -

Murgado Ford of Chicago responded

Thank you for your review! We're thrilled to hear you had a great service experience and that Elizabeth provided awesome support. We appreciate your feedback and look forward to serving you again!

August 29, 2025

Herbert in Sales was kind and made the process of buying our car seamless. He was professional and also efficient with getting our new vehicles and paperwork done quickly. It saved us from waiting around th More

by Cruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herbert
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Aug 29, 2025 -

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

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