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Murgado Ford of Chicago

Chicago, IL

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Employees
Reviews
Vehicles
4.4
1,145 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,145 reviews

April 23, 2025

Great customer service and waiting are, time to service vehicle was not long , took me in upon arrival More

by ron0482
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 23, 2025

Very pleasant. I love the open communicatiand keeping me informed! My experience was marvelous service was speedy but sufficient! More

by ladiet19
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Divis Hightower
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May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for the kind words! We're so glad to hear you had a pleasant experience and appreciated the open communication. Providing efficient and thorough service is always our goal. We’re happy we could meet your expectations!

April 22, 2025

Comfortable waiting area! ! Great follow up from the advisor. Very friendly staff. Thanks for the great experience More

by michael-hedrick80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
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Apr 22, 2025 -

Murgado Ford of Chicago responded

We're glad you had a great experience! Thanks for the kind words about our team and waiting area—we look forward to seeing you again!

April 22, 2025

It very efficient and the staff was very polite and very professional. The establishment was well kept and clean More

by andre.johnson848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience.

April 18, 2025

Very helpful and able to work with my requests. Definitely coming back to this dealership More

by IGGY888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Murgado Ford of Chicago responded

Thanks for the great feedback! We're glad we could accommodate your requests and look forward to seeing you again soon.

April 17, 2025

Work seems satisfactory but I waited an extra hour because they erroneously claimed that I didn't reply to the additional service recommendation messages More

by Daniel Sheill
Recommend Dealer
Yes
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Apr 17, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We're glad the work met your expectations, though we apologize for the delay and any miscommunication regarding the service recommendations. We appreciate your patience and will work to improve the process.

April 16, 2025

Thank you for taking time to serve me as first time customer. The bronco vehicle was an awesome to drive. More

by HB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Riedl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Murgado Ford of Chicago responded

Thank you, HB! We’re glad your first experience with us was a positive one, and that you enjoyed driving the Bronco — it’s definitely a fun ride. We appreciate you giving us the opportunity to serve you and hope to see you again!

April 16, 2025

Extremely poor communication, consistently not proving information or returning calls and emails. Plus took 2:45 to pick up new vehicle. More

by Wmhellman
Purchase Time
Recommend Dealer
No
Employees Worked With
Abel
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Apr 16, 2025 -

Murgado Ford of Chicago responded

We're truly sorry to hear about your experience. Delays and lack of communication are unacceptable. Your feedback is being shared with the management team to help improve responsiveness and ensure future customers have a smoother, more efficient process.

April 16, 2025

Friendly and informative staff Welcoming waiting room Good use of online communication tools to keep you up to date More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Murgado Ford of Chicago responded

Thank you for the kind words! We're happy to hear you enjoyed the welcoming atmosphere and found our staff helpful and communication tools effective. We appreciate your visit and look forward to seeing you again.

April 15, 2025

The dealerships service department is severely overpriced. Diagnostic fees should not be as outrageous as they are. Other mechanics do it just fine for much cheaper. Also the whole system is over More

by gb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We’re sorry to hear that your experience with our service department didn’t meet expectations. We understand concerns about pricing and communication, and we’re always looking for ways to improve. Your comments will be shared with our management team, and we’d appreciate the opportunity to speak with you directly to better understand your experience.

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