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Murgado Ford of Chicago

Chicago, IL

4.4
1,181 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,181 reviews

May 29, 2025

Great dealership! Had service done on my car there and they explained everything to me and finished the repairs in a timely manner. Very happy with my experience wi More

by BK & TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Murgado Ford of Chicago responded

Thanks for your review! We're thrilled you had a great experience with our service team, who explained everything clearly and completed your repairs on time. Looking forward to serving you again!

May 24, 2025

Worst dealer service experience of my life. Appointment for recall work. Received confirmation a couple days prior that my recall parts were there. Brought in at 7 a.m., everything good exce More

by dan
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Thanks for your review. We’re deeply sorry for the frustrating experience with your recall appointment and the miscommunication about the parts and brake job. That’s unacceptable, and we’re addressing the issues with our call routing and inter-department communication to prevent this in the future. We understand how critical your work van is, and we’d like to make this right. Please reach out to us directly so we can prioritize your recall and brake work.

May 24, 2025

Incredible communication throughout, from making the appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. More

by WindyCity60625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Thanks for your review! We’re thrilled to hear about your great experience with our communication and friendly team. Glad you found the waiting room comfortable too! We’re here when you need us next!

May 23, 2025

The quote was very high. They had my car for nearly a week, and then told me that they were unable to repair it because the part is no longer made. When I asked for the part More

by R
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Thanks for your review. We’re sorry as this is not the experience we aim for, and we’re addressing these issues to improve our service. Please reach out so we can provide the correct part number and explore solutions to get your car repaired. We’re here to help!

May 22, 2025

got my rear breaks and tie rod work done yesterday and the service was great and prompt. More

by lakshmikanth_sajja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

May 22, 2025

My service advisor was communicative via text and the car was ready before originally expected. More

by mv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

May 21, 2025

Very knowledgeable, and friendly and efficient transaction !! Will probably buy another car there again ! Super nice facility also !! More

by luis_13750
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

May 20, 2025

I have been very loyal to this dealership and have a Lincoln Aviator and GT Mustang. The past great service I’ve received is important to me in the purchase of my autos. My experience yesterday was not More

by Roth Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Murgado Ford of Chicago responded

Thank you for your loyalty and feedback. We’re sorry your recent experience fell short of expectations, especially with the early pickup time, drop-off process, and difficulty reaching Lincoln service. We appreciate you highlighting these issues and will work to improve. We’re glad Nick could assist and apologize for the system glitch. We hope to provide you with a smoother experience next time.

May 19, 2025

Enjoyed my discount for 1st time service with the new dealershii. Quick service & quality check from professional techs. April was excellent in Customer Service for helping me use my points earned. More

by jolyorpo5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
May 21, 2025 -

Murgado Ford of Chicago responded

We’re happy you enjoyed your first-time service discount! Glad we could assist you with your points, and that our techs provided quick, quality service. Thanks for choosing us!

May 19, 2025

Kaleb is great and courteous . He is just and all around good guy who cares More

by gkhalaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
May 21, 2025 -

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!