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Murgado Ford of Chicago

Chicago, IL

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Employees
Reviews
Vehicles
4.4
1,185 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,185 reviews

January 20, 2024

Great Service. They took care of me even though I did not have an appointment. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
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Jan 22, 2024 -

Murgado Ford of Chicago responded

Hi John, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 17, 2024

Excellent communications with Ms April who kept me updated when the technicians discovered my Ford had some additional & needed repairs. More

by kirby
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
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Jan 22, 2024 -

Murgado Ford of Chicago responded

Kirby, it’s great to know that April provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 11, 2024

The car service and customer service was excellent! ! They always provide great service. Grant did a fine job! More

by hanna_parker
Recommend Dealer
Yes
Employees Worked With
Grant Mc Kay
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Jan 11, 2024 -

Murgado Ford of Chicago responded

Hi Hanna, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 09, 2024

Perfect service…on-time, courteous, a very pleasant experience. Jessica promised one to two hours; work was completed by one hour. More

by simonmeredith1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 10, 2024 -

Murgado Ford of Chicago responded

Simon, it’s great to know that Jessica provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 06, 2024

Every detail of my visit to Fox Lincoln was excellent from checking-in to checking-out. The waiting area was comfortable. More

by DrLMS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I forgot his name.
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Jan 08, 2024 -

Murgado Ford of Chicago responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 06, 2024

Timely completion of oil change, tire rotation and alignment. No pressure to complete other recommended services. More

by km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmie
Report | Print
Jan 08, 2024 -

Murgado Ford of Chicago responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 03, 2024

Was quoted on a Ford expedition with 5 miles on. It was shown a Ford expedition with 2000 miles on it, and body damage also was guaranteed 9000 for my trade. In when I get there, they try to drop it More

by Russell Shevokas
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Avery
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Jan 05, 2024 -

Murgado Ford of Chicago responded

Thank you for your feedback, Russell. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

December 21, 2023

although I thought it was very expensive to replace a tailgate sensor, it was done very professionally and I will continue to use Fox Ford to service my vehicle More

by wgheintz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Dec 22, 2023 -

Murgado Ford of Chicago responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

December 15, 2023

Great friendly service, awesome staff, beautiful facilities, convenient location, excellent customer waiting area, best Ford dealer in the Chicago area More

by Flashladash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April, in Quick Lane; Steve - service manager
Report | Print
Dec 18, 2023 -

Murgado Ford of Chicago responded

Thank you for visiting our service department and for leaving the kind words, Flashladash. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

December 11, 2023

Overall Fox Motors is a good dealership. The communication with the client was excellent. Only issue I had was the the scheduling of the work bc of not knowing that too little gas in the tan More

by Mark B
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar, Fabian
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Dec 13, 2023 -

Murgado Ford of Chicago responded

Thank you for taking the time to provide this feedback, Mark. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

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