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Murgado Ford of Chicago

Chicago, IL

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Employees
Reviews
Vehicles
4.4
1,181 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,181 reviews

November 16, 2023

Edgar Rivera was very knowledgeable and helped us figure out the issue. He clearly cares about his clients and made sure we were set for success as this repair is needed. I hope other customers get to work More

by rmolive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Rivera
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Nov 16, 2023 -

Murgado Ford of Chicago responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fox Ford Lincoln. Please feel free to contact us if you have any questions on your new purchase. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

November 15, 2023

Antonio was terrific and took care of my car's electrical issues in a very timely manner. More

by akbscb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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Nov 16, 2023 -

Murgado Ford of Chicago responded

It’s great to know that Antonio provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

November 04, 2023

I bought an Elantra 6-7 weeks ago from them , the engine without warning seized . The mechanic told me it’s a known issue with oil consumption and should be delt with by the dealer cause it was a bad car , More

by crystalandseamus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Na
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Nov 07, 2023 -

Murgado Ford of Chicago responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

November 01, 2023

Quick and easy service, will definitely be returning for all my service needs on my vehicle More

by davis3591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Nov 01, 2023 -

Murgado Ford of Chicago responded

Davis, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

October 28, 2023

Exceptional service provided by Nick and Grant. Greatly appreciated the review of maintenance items necessary. More

by MKS awd 2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Grant
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Oct 30, 2023 -

Murgado Ford of Chicago responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

October 27, 2023

Always feel they are looking after keeping my car in tip top working condition. My service representative was excellent. More

by mom7120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmee
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Oct 30, 2023 -

Murgado Ford of Chicago responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

October 24, 2023

State of the art, very clean well maintained, the staff is first class, I would recommend this dealer to anyone. More

by julieandira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jahn, Frank Moore, Jim Weir,Maya Samuels.
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Oct 24, 2023 -

julieandira responded

5 star

Oct 25, 2023 -

Murgado Ford of Chicago responded

Julie, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

October 22, 2023

Sales department wasn’t the greatest experience. Service is generally very helpful. Aimmey is an especially great service advisor - efficient and nice and helpful. More

by locom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey
Report | Print
Oct 24, 2023 -

Murgado Ford of Chicago responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

October 17, 2023

Digital Rep and Sales Rep were very helpful informative, and efficient. Helped me get exactly what I wanted. More

by kerimartinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lavern and Oscar
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Oct 18, 2023 -

Murgado Ford of Chicago responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Keri. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

October 17, 2023

The dealership was busy but organized and my service agent was helpful and polite and was able to answer all my questions. More

by Dcbbunn8909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris
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Oct 18, 2023 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

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