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Murgado Ford of Chicago

Chicago, IL

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Employees
Reviews
Vehicles
4.4
1,172 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,172 reviews

May 26, 2023

Josh was courteous and helpful, and informed me promptly of a delay in service due to parts having to be ordered. My car was ready the next day in a timely manner. More

by Coby the Ford Focus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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May 30, 2023 -

Murgado Ford of Chicago responded

It’s great to know that Josh provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 23, 2023

Boris is wonderful I hope to work with in the future! ! He was helpful, kind, and went out of his way to get my car back to me. More

by Girlange222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris
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May 24, 2023 -

Murgado Ford of Chicago responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 21, 2023

My technician Alonzo was efficient and knowledgeable. He kept in constant communication with me. My visit was quick and easy. More

by Jcjewels7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo
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May 23, 2023 -

Murgado Ford of Chicago responded

Thanks for the great feedback! We're very happy that Alonzo was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 20, 2023

Routine oil change, and they identified my 6. 5 year old battery also needed replacement, which I agreed to. Even with no appointment, the entire service took only an hour. Friendly staff and very More

by cgwglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo
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May 23, 2023 -

Murgado Ford of Chicago responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 19, 2023

Happy with our experience, we just purchased a new car and the team was very helpful and polite. More

by bobchibell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Garnica, Sam
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May 19, 2023 -

Murgado Ford of Chicago responded

Bob, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 16, 2023

Mr. wade Sims was an amazing person whom helped us step by step. I recommend him to anyone looking to visit this dealership. I am a very happy customer and this experience was something I have never experi More

by CASTREJONYO76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wade Sims
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May 17, 2023 -

Murgado Ford of Chicago responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 15, 2023

This was my first time at Fox Ford of Chicago. My service rep, April, was outstanding. Communications via text were great. The service was quick. All in all a good experience. More

by WalterCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
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May 16, 2023 -

Murgado Ford of Chicago responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you down the road. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 07, 2023

Service writer was pleasant, professional. Vehicle ready in about an hour. No long wait. Comfortable and clean waiting area. More

by Elev8now
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo
Report | Print
May 08, 2023 -

Murgado Ford of Chicago responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you down the road. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 02, 2023

Alonzo, as always, was thorough, kind, and attentive. The entire staff did the job quick and helped us see what needed to be done next. Thanks! More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo
Report | Print
May 02, 2023 -

Murgado Ford of Chicago responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 01, 2023

Happy with our experience, we just purchased a new car and the team was very helpful and polite. More

by EW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Able and Avery
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May 02, 2023 -

Murgado Ford of Chicago responded

We love hearing about customers that have a terrific experience at Fox Ford Lincoln. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

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