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Murgado Ford of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.2
1,331 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,331 reviews

August 20, 2025

Me gusta mucho el servicio y la disponibilidad inmediata. Los trabajadores son respetuosos y el servicio fue rápido y eficiente More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marta Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Mendoza
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Aug 26, 2025 -

Murgado Ford of Chicago responded

Daniel - ¡Gracias por tu reseña! Nos alegra saber que disfrutaste del servicio rápido y eficiente, así como de la disponibilidad inmediata y la actitud respetuosa de nuestro equipo. ¡Esperamos atenderte nuevamente!

August 20, 2025

good service good attention nice waiting rooms good courtesy good mechanic good deals good offer More

by ss_7404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

Murgado Ford of Chicago responded

Thank you for your review! We're pleased to hear you had a positive experience with our service, attentive staff, comfortable waiting rooms, courteous team, skilled mechanics, and attractive offers. We appreciate your feedback and look forward to serving you again!

August 18, 2025

The service work was satisfactory, as was the car pickup and return after the work was completed. More

by peterdwilbur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review, Peter! We're glad we could provide you with a great experience!

August 18, 2025

We had a great experience with the service department when the AC in our Expedition stopped working, and I would highly recommend them! More

by kirbi09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Aug 19, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We’re glad our service team could get your Expedition’s AC back in working order and that you had a positive experience. We appreciate your recommendation!

August 17, 2025

So many frustrations with this service center. Extremely disappointed with their work and at this point question their integrity. More

by jillpizzotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know the names of people involved
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Aug 19, 2025 -

Murgado Ford of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you.

August 15, 2025

The work was done promptly and Grant, our service provider was great. We were very happy with our experience at Murgado Ford of Chicago. More

by profhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

August 15, 2025

Jose was extremely helpful. I truly appreciate his assistance. My service was speedy and concise. More

by mfbckzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 19, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We’re glad Jose was able to assist you and that your service experience was quick and efficient. We appreciate your kind words!

August 15, 2025

Karina and team were very helpful finding the right car for us and doing so in expedited way. Thanks for everyone there. More

by timothyed
Recommend Dealer
Yes
Employees Worked With
Karina Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Murgado Ford of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

August 15, 2025

I think that the way you treat your customers is a representation of the company. If I bring my vehicle to get fixed, and your mechanic diagnose and claim to fix the issue, just for the issue to occur More

by adriene.harris27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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Aug 19, 2025 -

Murgado Ford of Chicago responded

We're sorry to hear about your experience. This is not the standard of service we strive to provide. We appreciate your feedback and would like the opportunity to make things right—please contact our service manager so we can address this matter directly: damian.ogrady@MurgadoFordLincoln.com. Thank you.

August 14, 2025

We were from out of town they were able to address our issues without any problems in a timely manner. More

by nflbuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 14, 2025 -

Murgado Ford of Chicago responded

We’re happy we could assist you quickly and get you back on the road. Thank you for choosing us while you were in town.

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