Murgado Ford of Chicago

I can't believe that after making sure that my car would be washed and cleaned as part of the service that it came back filthy. I even offered to pay extra. Very dissatisfied be washed and cleaned as part of the service that it came back filthy. I even offered to pay extra. Very dissatisfied More

Great service and the price was excellent. I have a huge Ford Shuttle Bus and they drove it right in and took care of it. I have a huge Ford Shuttle Bus and they drove it right in and took care of it. More

It was a pleasure to work with the sales team at Murgado Lincoln of Chicago in purchasing a new vehicle. The team was attentive to what I needed and put forth the effort when it came to the price. If you a Lincoln of Chicago in purchasing a new vehicle. The team was attentive to what I needed and put forth the effort when it came to the price. If you are looking g to purchase a Lincoln, this is the dealer for your purchase! More

We appreciated the care taken to explain the various controls and screen options on the car. I was glad that Tray could hook up my phone, explain the Ford Plus app and do little things like install the controls and screen options on the car. I was glad that Tray could hook up my phone, explain the Ford Plus app and do little things like install the floor protection covers. All of our questions were answered thoroughly. More

Good experience Went in to get oil change and Randy was nice and appreciated his and all Murgado Ford's employees for getting the oil, fuel injectors and filters maintained and back out in a little over 2 nice and appreciated his and all Murgado Ford's employees for getting the oil, fuel injectors and filters maintained and back out in a little over 2 hrs... Thanks More

Poor. Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership More

The experience was fine. The constant post service nagging to fill out a survey is a bit much though. The constant post service nagging to fill out a survey is a bit much though. More

I knew upfront how long things would take, was informed when they noticed a change was needed, and never had a problem with staying updated with everything going on . when they noticed a change was needed, and never had a problem with staying updated with everything going on . More

Great service. Came in late but they were able to get the job done Done Came in late but they were able to get the job done Done More

Terrible customer service. I talked to a Josue and a Rosario, I let them know on Friday that I would like to buy a vehicle, gave them all of my information and applied for th I talked to a Josue and a Rosario, I let them know on Friday that I would like to buy a vehicle, gave them all of my information and applied for the loan. I was told that they would need to give a $500.00 deposit and I offered to pay it on that Friday when they ran my information for the loan. I had to call back Monday as I did not hear from them. I spoke to Rosario, and she said the car is still there and asked if I would like to test drive it. I informed them I would be flying in to purchase, and I did not need to test drive it. She stated a manager would call me back. SUPRISE, no manager ever called me back. My husband called Tuesday to see what was going on, he was transferred to 3 different people before we were informed, they did sell the car AFTER they ran all of our information. 0 stars from me. More