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Murgado Ford of Chicago

Chicago, IL

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Employees
Reviews
Vehicles
4.3
1,237 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,237 reviews

June 17, 2025

Jessica is amazing & has always done a great job with great customer service! Josh next to her is a condescending xxxxxx that talks down to people! More

by EAHAMMER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
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Jun 17, 2025 -

Murgado Ford of Chicago responded

Thank you for the feedback. We're glad to hear Jessica continues to provide great service. We're sorry to hear about your experience with Josh and take your concerns seriously. If you're open to it, please reach out to our management team so we can address this directly.

June 16, 2025

For me the Dealership is very convenient. This visit was extremely efficient. Randy extremely knowledgeable and communicated clearly. More

by F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

June 16, 2025

I was pleased with service to my car. I waited less than an hour for completion and the service was complimentary. More

by Susanjahnke1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know. They were in the quick lane dept.
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Jun 17, 2025 -

Murgado Ford of Chicago responded

Thank you for your review! We're happy to hear you were pleased with the service completed in under an hour. We look forward to assisting you again!

June 16, 2025

Customer service was excellent my vehicle was inspected and promptly returned within a reasonable time. More

by jsantos21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
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Jun 17, 2025 -

Murgado Ford of Chicago responded

Thank you for your review! We're thrilled our customer service team provided excellent service and promptly returned your vehicle. We appreciate your feedback and look forward to assisting you again!

June 16, 2025

I received awesome service at Murgado Ford Lincoln Chicago, they addressed my concerns promptly and with professionalism! More

by Gconnor32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damian O'Grady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
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Jun 17, 2025 -

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

June 16, 2025

Ryan and Vanessa were great! They were able to get my truck in and out in a timely fashion and provided excellent communication More

by TYLERBORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan and Vanessa
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Jun 17, 2025 -

Murgado Ford of Chicago responded

Thank you for your review! We're thrilled Ryan and Vanessa provided excellent communication and quick service for your truck. We appreciate your feedback and look forward to assisting you again!

June 16, 2025

Good job Murgado. Solved the problem of the dash screen going blank at odd times and without warning. A small issue but an annoying one. Your service department diagn More

by siddalljs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Murgado Ford of Chicago responded

Thank you for your review! We're glad our service team quickly diagnosed and fixed the annoying dash screen issue. We appreciate your kind words and are here for any future needs!

June 16, 2025

Staff were friendly and the service was completed timely. Thanks for a great customer service. More

by runike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Jun 17, 2025 -

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

June 16, 2025

Grant and Nick are professional, informative, and kind. They always ensure my lincoln is well taken care of through service. Service is efficient and timely with delivery of their work. Thank you! More

by Ms. White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Murgado Ford of Chicago responded

Thank you, Ms. White, for your kind review! We're delighted Grant and Nick provided professional, informative, and kind service, ensuring your Lincoln is well cared for with efficient and timely work. We appreciate your feedback and look forward to serving you again!

June 16, 2025

The service was efficient and good. Pick up communication could have been a little better. Overall it was very good. More

by Estradaric17
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
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Jun 17, 2025 -

Murgado Ford of Chicago responded

Thank you for your review! We're glad you found our service efficient. We appreciate your feedback about pick-up communication and will work to improve it. Thanks for the overall positive review, and we hope to serve you again!

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