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Murgado Ford of Chicago

Chicago, IL

4.4
1,183 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,183 reviews

May 01, 2025

Great service. Came in late but they were able to get the job done Done More

by Ashah8030
Recommend Dealer
Yes
Employees Worked With
Ryan White
May 09, 2025 -

Murgado Ford of Chicago responded

Thanks for the kind words! We’re glad we could get the job done for you, even on a tight schedule. We look forward to serving you again.

April 30, 2025

Terrible customer service. I talked to a Josue and a Rosario, I let them know on Friday that I would like to buy a vehicle, gave them all of my information and applied for th More

by nyoung0005@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josue Barrios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosario Mendez
May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback, and we’re very sorry for the frustrating experience. It’s unacceptable that you weren’t kept informed and that communication fell short after you expressed clear interest and shared your information. We understand how disappointing this must have been, especially after making travel plans. Your comments have been shared with our management team, and we’d appreciate the chance to speak directly to address what happened and work toward a resolution.

April 28, 2025

My car was not ready the day it was supposed to be and zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning More

by Mc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for the feedback. We're glad to hear your service advisor was helpful, though we understand your concern about the wait time. We'll use your input to improve efficiency moving forward and appreciate your patience during your visit.

April 28, 2025

It took me three calls to set up an appointment to bring my car in for an estimate. More

by Debbie.gibbons
Recommend Dealer
No
Employees Worked With
Advisor is nice but nobody returns calls
May 01, 2025 -

Murgado Ford of Chicago responded

We apologize for the difficulty you experienced scheduling your appointment. That’s not the level of service we aim to provide, and we appreciate your patience. We’ll work on improving our response time and communication to ensure a smoother experience for future visits. Thank you for sharing your feedback.

April 26, 2025

I took my vehicle for the works oil change and others add on service.I was overcharged until I check my bill for some mistakes. More

by cliddelljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
May 01, 2025 -

Murgado Ford of Chicago responded

We’re sorry to hear about any mistakes on your bill. We appreciate you bringing it to our attention and will ensure our billing process is reviewed and improved. Please feel free to reach out if you need further assistance.

April 26, 2025

Comfortable no pressure care purchase. Treated with kindness and respect. Everything explained in a manner I could understand. This is how car buying should be. More

by avoci2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for the great feedback! We're so glad to hear you had a comfortable, no-pressure experience. Treating our customers with kindness and respect is a top priority, and we’re happy we could make the process clear and enjoyable for you. Enjoy your new car!

April 25, 2025

The Service contact person (Ryan) was great! The Murgado website posting "The Works oil change was $79.99 when it was actually $149 (for a 4-cylinder gas vehicle) was/is intentionally misleadin More

by alt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan in Service
May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We're glad to hear Ryan provided great service and took the time to explain everything. However, we understand your frustration with the pricing discrepancy and agree that clarity is essential. We appreciate you bringing this to our attention. As loyal customers with a strong connection to Ford, your trust is important to us, and we’ll work to ensure more transparency moving forward. Thank you for your continued business, and we hope to provide a better experience next time.

April 25, 2025

I recently purchased a used truck here at Murgado Ford. My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the More

by ashshine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Chitava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience, and we’re truly sorry to hear about the issues you've encountered after your purchase. It’s concerning that the promised inspection form hasn’t been provided. While we’re glad the inspection fee was waived, we recognize that this situation isn’t ideal. We’d appreciate the opportunity to review this further with our management team to see how we can make this right. Your feedback is valuable, and we hope we can resolve this for you.

April 24, 2025

Because of experiences with Murgado Ford, I'm ending my relationship with Ford in its entirety. They suck. More

by Edward2081
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
May 01, 2025 -

Murgado Ford of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you.

April 24, 2025

Kind and attentive and friendly service. I felt like a human being and not just someone purchasing a car. Able to answer all my questions and concerns. Service department always friendly and More

by avoci2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for the wonderful review! We’re thrilled to hear that you felt valued and well taken care of during your experience. Providing friendly, attentive service is always our goal, and we’re glad our team was able to address all your questions and keep you updated. We look forward to serving you again!

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