Murgado Ford of Chicago

I brought my 2017 Ford explorer in for service for the water pump and the work was completed as promised. Jessica Hernandez was very courteous and professional and kept me updated on the service. The the water pump and the work was completed as promised. Jessica Hernandez was very courteous and professional and kept me updated on the service. The the courteous ride drivers to get me home and back to Murgado were also very courteous and friendly. More

Front wipers $88. 84 + labor! Your prices are too high won't be back. Crazy 84 + labor! Your prices are too high won't be back. Crazy More

On time. Courteous. Kept me informed each step of the way. Delivered vehicle in timely fashion. Great service. Courteous. Kept me informed each step of the way. Delivered vehicle in timely fashion. Great service. More

Is my favorite dealership, employees are very friendly and professional I will recommend absolutely this dealership to my friends and family and professional I will recommend absolutely this dealership to my friends and family More

Disappointing service visit to say the least! I scheduled an oil change appointment based upon a (promotional??) text message received. But after service was complete, the charges were almost dou I scheduled an oil change appointment based upon a (promotional??) text message received. But after service was complete, the charges were almost double the message offer. Granted, that issue was resolved, but come-on...y'all need to get it together and keep records straight! Service check-in was quite convoluted (although service advisor was great), since she had to take multiple photos of the vehicle...which doesn't offer much confidence regarding vehicle care while in the dealership's possession!!! And as with many higher-end vehicles, my MKC has nitrogen-filled tires. However, Murgado Ford/Lincoln does not offer nitrogen support, so a tire pressure check (normally part of an oil change visit) could not be done...hardly a "full service" Ford/Lincoln dealership!!I So I will rely on Cassidy Tire & Service for anything tire-related. And will probably use them next time for an oil change...given their full support of nitrogen-filled tires. A complimentary car wash after service seems to be no longer automatically done or even offered. And of course I received the expected "Our Technician has suggested the following services which should be considered.." (none of which are actually needed but just an attempt to extract wasted expense from customers. Duh! It seems Murgado ownership has turned this dealership into just another corporate organization where greed is the primary objective rather than legitimate customer care and service. I would most strongly recommend another Ford/Lincoln dealership with which to have any service work done, More

The cost of service was extremely expensive and they did not resolve the issues with my vehicle. Instead, they created new problems. not resolve the issues with my vehicle. Instead, they created new problems. More

Previous customer of Fox Ford. Always had excellent service; Murgado Ford carrying on that record. Always had excellent service; Murgado Ford carrying on that record. More

I've given my rating. Stop asking me to write sentences These follow-ups are annoying Do you really want to loose a customer Stop asking me to write sentences These follow-ups are annoying Do you really want to loose a customer More

Having to write 15 words is very annoying. I will not be planning to complete these reviews in the future. I will not be planning to complete these reviews in the future. More

Everything was efficient. Staff were friendly. Communication was effective. I appreciate the quick turnaround time Staff were friendly. Communication was effective. I appreciate the quick turnaround time More