Murgado Ford of Chicago

Attentive staff that want to ensure your visit and experience are all positive. The quick lane service was great! The texting feature was also very helpful. experience are all positive. The quick lane service was great! The texting feature was also very helpful. More

The service manager, Steve Bihnanek and his staff went above and beyond -again , for me when I visited the Fox Ford service department last week. I had a few unusual requests , and I needed a special expl above and beyond -again , for me when I visited the Fox Ford service department last week. I had a few unusual requests , and I needed a special explanation regarding a cleaning of the vent systems for my vehicle. Steve brought one of his senior techs, Rob over to explain to me as to how I could keep the vent screens clean, and he also had him blow compressed air into the interior vents to disrupt some spiders that had taken up residence inside! And as he usually does, my service advisor “Alonzo Ball” was extremely kind, patient and very accommodating in assisting me in preparing my vehicle for a long road trip, making sure that he addressed all of my questions and needs, and then some! This is the reason that after many , many years of choosing another large dealership for servicing my many vehicles, I had moved my business relationship to this new and improved dealership, “Fox Ford”. I am totally blown away whenever I visit them, as they never cease to impress me!! Sincerely Mr. Kenneth W. Dudash. More

Great service, prices and courteous assistance for all the work needed on our vehicle, and shuttle service as well when needed for traveling back home. the work needed on our vehicle, and shuttle service as well when needed for traveling back home. More

April was the kindest, most polite young lady. She kept me updated on the progress of the work, and when the car would be ready me updated on the progress of the work, and when the car would be ready More

Brad with the Fleet team is the best in the Biz!! I used to go to jiffy lube 4 years ago, but will never go back! to go to jiffy lube 4 years ago, but will never go back! More

Great service, prompt, listened to my descriptions and needs. Great recap after service was completed. Continued great Lincoln Certified treatment was appreciated and feels like continued great value. needs. Great recap after service was completed. Continued great Lincoln Certified treatment was appreciated and feels like continued great value. More

Brad was very helpful and the communication was excellent. The vehicle was repaired as planned on-time! The whole team was very professional and helpful. excellent. The vehicle was repaired as planned on-time! The whole team was very professional and helpful. More

Performed maintenance requested in timely manner. Advised on future maintenance on future maintenance More

Very clean friendly people. The only issue I had. I noticed that when cars pulled up they placed a plastic cover over the seat and steering wheels. But. They didn’t for some reason do this to my car noticed that when cars pulled up they placed a plastic cover over the seat and steering wheels. But. They didn’t for some reason do this to my car. Sure enough there was grease on the seat. I was able to clean it off. Next timeI will ask them to cover my seat and steering wheel. More

This review is solely based on the estimate for work proposed. By law (815 ILCS 306/15 - Sec. 15) dealerships need to provide disclosures to consumers; an estimate in this case was provided. However, on proposed. By law (815 ILCS 306/15 - Sec. 15) dealerships need to provide disclosures to consumers; an estimate in this case was provided. However, on my estimate there was no actual breakdown of labor costs from product parts and when asked the labor amount exceeded the actual parts. Now I get that dealerships may use a combination of industry standard flat rate (time) manuals, actual time, or condition of the vehicle to determine labor costs. Yet, that was not depicted on my estimate to help me understand why labor was more expensive than the actual parts nor was it readily available in the area that I was being provided this information (my estimate). I did not see any sign posted that could easily be viewed by me stating what they were using to determine labor costs. Obtaining a second opinion they ran a report to show costs and labor pulled from industry standard flat rate (time) manuals showing that the service I needed would take 0.8 so not even a full hour. Yet, I was advised that my service would take and I quote, “it should take about 2 hours, but depending on who is working on it could be less like an hour and half”. This dealership is clearly in violation of a few issues within the Automotive Repair Act when it comes to estimates and I want to raise this to future patrons to be aware. I will also be filling a BBB compliant. More