Murgado Ford of Chicago

Don’t waste your time. Buyer beware! Read the terrible reviews and take your business elsewhere. I wasted hours on the phone with this dealer and with Ford Marketing to confirm my Mach E order was on reviews and take your business elsewhere. I wasted hours on the phone with this dealer and with Ford Marketing to confirm my Mach E order was on time and even finished the steps to complete my purchase online. I arrived at the dealership today to find out the vehicle I had been waiting for since November 2020 was sold to someone else. It didn’t matter that I’d spoken with their finance director, Sam Hammad, less than a week ago to confirm everything was in order with the delivery and financing. Their sales manager, Shannon, said the confirmation and reassurance from the finance director didn’t matter. Their other sales manager, Avery Lawrence, apparently canceled my order after I’d asked him to transfer my vehicle delivery to another Ford dealer because his shady tactics rubbed me the wrong way. My suspicions were confirmed. Salesmen at Ford’s dealerships do absolutely nothing when it comes to Mach-E orders. I built the car online, paid the deposit online, applied for and was approved for Ford credit online, I completed the purchase online, and even submitted my trade in information and accepted Ford’s offer on my trade online. All this dealership had to do was get out of the way and let me accept delivery and they botched that simple task royally. They ruined the Ford brand for me. One can easily buy a luxury vehicle for what I was about to spend on the Mach E. I’m only shopping direct to consumer delivery because of this experience. Ford, its dealerships, customer service, and the Marketing Department that rolled out the Mach E is a mess. The left hand does not know what the right hand is doing and the consumer ultimately suffers. There is no checks and balances between Ford Corporate, regional reps, and the salesmen at the dealership. This dealership runs rogue while Ford Marketing opens complaints tickets with no intention to rein in or resolve issues with dealerships. Long story short, avoid Fox Ford and save yourself the time and headache. More

I was so Amazed with this dealership. The professionalism I experienced with my sales rep was scary like it didn't seem real how fast and easy the process was. I will Definitely be back to purchase again. Ev I experienced with my sales rep was scary like it didn't seem real how fast and easy the process was. I will Definitely be back to purchase again. Everything was explained to me exactly how I need it to be. The sales Manager Avery was also awesome and very professional. I also enjoyed my time with Sam. Sam helped me get the protection that I needed. Overall the best car buying experience I ever had and wouldn't purchase a vehicle from anyone but Tramayne Hill. Thanks for the great experience. More

I had a great experience yesterday at Fox Ford Chicago with Ruben G. He was extremely helpful looking at several vehicles, arranging test drives, answering questions. That's one hard working guy! Thank with Ruben G. He was extremely helpful looking at several vehicles, arranging test drives, answering questions. That's one hard working guy! Thanks for all of your help!! More

Fast, efficient and friendly service from everyone I've encountered. Brian ran my last service and was very helpful throughout the whole process. Thank you. encountered. Brian ran my last service and was very helpful throughout the whole process. Thank you. More

Fair prices, and honest opinions from their team. Fast work as well.. generally beating their estimate time if you’re waiting. Always great service at Fox Ford Chicago! work as well.. generally beating their estimate time if you’re waiting. Always great service at Fox Ford Chicago! More

Great service and great members . I was greeted upon entry and was took care of accordingly. I was in and out for an oil change. Thanks April. Happy camper! entry and was took care of accordingly. I was in and out for an oil change. Thanks April. Happy camper! More

Service was good. Wait was average. Only issue I had is the cost for the rotors, breaks and oil change was $100 to $200 over average Chicago Prices the cost for the rotors, breaks and oil change was $100 to $200 over average Chicago Prices More

The customer service is fantastic at Fox Ford. The representatives are friendly, helpful and efficient and the process management is superb. I trust the results that are presented to me and feel that representatives are friendly, helpful and efficient and the process management is superb. I trust the results that are presented to me and feel that I have an expert advisor who is helping to maintain my vehicle properly without draining my wallet unnecessarily. I feel that Fox is just as invested in extending the life of my vehicle as I am. More

Everything went smooth and easy, online appointments and very good follow through from the staff. The only thing that upset me is I made an appointment for a shuttle, which was confirmed, but not available very good follow through from the staff. The only thing that upset me is I made an appointment for a shuttle, which was confirmed, but not available when I got to the dealership forcing me to scramble for a way to work. back to Uber! More

I was welcomed and kept apprised of further repair needs which were completed in a timely manner. It was simple to register for service online. which were completed in a timely manner. It was simple to register for service online. More