Murgado Ford of Chicago

Poor. Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership More

The experience was fine. The constant post service nagging to fill out a survey is a bit much though. The constant post service nagging to fill out a survey is a bit much though. More

I knew upfront how long things would take, was informed when they noticed a change was needed, and never had a problem with staying updated with everything going on . when they noticed a change was needed, and never had a problem with staying updated with everything going on . More

Great service. Came in late but they were able to get the job done Done Came in late but they were able to get the job done Done More

Terrible customer service. I talked to a Josue and a Rosario, I let them know on Friday that I would like to buy a vehicle, gave them all of my information and applied for th I talked to a Josue and a Rosario, I let them know on Friday that I would like to buy a vehicle, gave them all of my information and applied for the loan. I was told that they would need to give a $500.00 deposit and I offered to pay it on that Friday when they ran my information for the loan. I had to call back Monday as I did not hear from them. I spoke to Rosario, and she said the car is still there and asked if I would like to test drive it. I informed them I would be flying in to purchase, and I did not need to test drive it. She stated a manager would call me back. SUPRISE, no manager ever called me back. My husband called Tuesday to see what was going on, he was transferred to 3 different people before we were informed, they did sell the car AFTER they ran all of our information. 0 stars from me. More

My car was not ready the day it was supposed to be and zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning. Very disappointing experience. More

It took me three calls to set up an appointment to bring my car in for an estimate. my car in for an estimate. More

I took my vehicle for the works oil change and others add on service.I was overcharged until I check my bill for some mistakes. on service.I was overcharged until I check my bill for some mistakes. More

Comfortable no pressure care purchase. Treated with kindness and respect. Everything explained in a manner I could understand. This is how car buying should be. Treated with kindness and respect. Everything explained in a manner I could understand. This is how car buying should be. More

The Service contact person (Ryan) was great! The Murgado website posting "The Works oil change was $79.99 when it was actually $149 (for a 4-cylinder gas vehicle) was/is intentionally misleadin The Murgado website posting "The Works oil change was $79.99 when it was actually $149 (for a 4-cylinder gas vehicle) was/is intentionally misleading. This is little like saying we sell new cars from $20,000 and the lowest car ever available is $41,000. Ryan did a good job explaining it but price matters. For the record, between personal vehicles and work, we have 14 ford vehicles, 8 of which were purchased in last 5 years. Whether I/We have 1 ford car or 14, Customers have choices and don't like to be misled. More