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Murgado Ford of Chicago

Chicago, IL

4.4
1,196 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,196 reviews

May 04, 2025

Poor. Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership More

by jim@udllc.net
Recommend Dealer
No
Employees Worked With
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
May 09, 2025 -

Murgado Ford of Chicago responded

Jim, we're sorry to hear about your experience and appreciate your honesty. Your feedback is taken seriously, and we’d like the opportunity to understand what happened and see how we can make things right. Please feel free to reach out directly if you're open to a conversation.

May 02, 2025

The experience was fine. The constant post service nagging to fill out a survey is a bit much though. More

by ppalumbo0
Recommend Dealer
Yes
May 09, 2025 -

Murgado Ford of Chicago responded

Thank you for your honest feedback. We're glad your experience went smoothly, and we hear you on the survey follow-ups—it’s never our intention to be a bother. We'll be sure to take that into account moving forward.

May 02, 2025

I knew upfront how long things would take, was informed when they noticed a change was needed, and never had a problem with staying updated with everything going on . More

by jnshimko
Recommend Dealer
Yes
Employees Worked With
Aimmey
May 09, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad to hear you felt informed and well taken care of throughout the process. We look forward to serving you again.

May 01, 2025

Great service. Came in late but they were able to get the job done Done More

by Ashah8030
Recommend Dealer
Yes
Employees Worked With
Ryan White
May 09, 2025 -

Murgado Ford of Chicago responded

Thanks for the kind words! We’re glad we could get the job done for you, even on a tight schedule. We look forward to serving you again.

April 30, 2025

Terrible customer service. I talked to a Josue and a Rosario, I let them know on Friday that I would like to buy a vehicle, gave them all of my information and applied for th More

by nyoung0005@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josue Barrios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosario Mendez
May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback, and we’re very sorry for the frustrating experience. It’s unacceptable that you weren’t kept informed and that communication fell short after you expressed clear interest and shared your information. We understand how disappointing this must have been, especially after making travel plans. Your comments have been shared with our management team, and we’d appreciate the chance to speak directly to address what happened and work toward a resolution.

April 28, 2025

My car was not ready the day it was supposed to be and zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning More

by Mc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for the feedback. We're glad to hear your service advisor was helpful, though we understand your concern about the wait time. We'll use your input to improve efficiency moving forward and appreciate your patience during your visit.

April 28, 2025

It took me three calls to set up an appointment to bring my car in for an estimate. More

by Debbie.gibbons
Recommend Dealer
No
Employees Worked With
Advisor is nice but nobody returns calls
May 01, 2025 -

Murgado Ford of Chicago responded

We apologize for the difficulty you experienced scheduling your appointment. That’s not the level of service we aim to provide, and we appreciate your patience. We’ll work on improving our response time and communication to ensure a smoother experience for future visits. Thank you for sharing your feedback.

April 26, 2025

I took my vehicle for the works oil change and others add on service.I was overcharged until I check my bill for some mistakes. More

by cliddelljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
May 01, 2025 -

Murgado Ford of Chicago responded

We’re sorry to hear about any mistakes on your bill. We appreciate you bringing it to our attention and will ensure our billing process is reviewed and improved. Please feel free to reach out if you need further assistance.

April 26, 2025

Comfortable no pressure care purchase. Treated with kindness and respect. Everything explained in a manner I could understand. This is how car buying should be. More

by avoci2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for the great feedback! We're so glad to hear you had a comfortable, no-pressure experience. Treating our customers with kindness and respect is a top priority, and we’re happy we could make the process clear and enjoyable for you. Enjoy your new car!

April 25, 2025

The Service contact person (Ryan) was great! The Murgado website posting "The Works oil change was $79.99 when it was actually $149 (for a 4-cylinder gas vehicle) was/is intentionally misleadin More

by alt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan in Service
May 01, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We're glad to hear Ryan provided great service and took the time to explain everything. However, we understand your frustration with the pricing discrepancy and agree that clarity is essential. We appreciate you bringing this to our attention. As loyal customers with a strong connection to Ford, your trust is important to us, and we’ll work to ensure more transparency moving forward. Thank you for your continued business, and we hope to provide a better experience next time.

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