Murgado Ford of Chicago

I recently purchased a used truck here at Murgado Ford. My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the 172 ford inspection, I have yet to receive that form. After a few days of driving my truck the check engine light came on. I went to Murgado to figure out what was going on. When I purchased the vehicle I was given a 6 month warranty to cover issues with the vehicle. They were originally going to charge me for the inspection, but after a conversation of how I have only had the car for 2 weeks and lights are popping up, they decided to waive the inspection fee. They found that the Evap sensor needs to be replaced and the airbag sensor. This is going to cost almost $4k in which they said they will not be covering because it is not a "major engine issue." With a damaged Evap I can't get my car smogged and a faulty airbag sensor can become dangerous for obvious reasons. If they had done the 172 inspection in which they still have not given to me, these issues would have come up & most likely would have been addressed prior to placing the vehicle for sale. The salemans I worked with when buying the truck was awesome and I have no complaints with him, I have an issue with those in a higher position than him refusing to fix their mistake. Be mindful shopping here. More

Because of experiences with Murgado Ford, I'm ending my relationship with Ford in its entirety. They suck. relationship with Ford in its entirety. They suck. More

Kind and attentive and friendly service. I felt like a human being and not just someone purchasing a car. Able to answer all my questions and concerns. Service department always friendly and I felt like a human being and not just someone purchasing a car. Able to answer all my questions and concerns. Service department always friendly and keep you up to date on progress. More

Great customer service and waiting are, time to service vehicle was not long , took me in upon arrival vehicle was not long , took me in upon arrival More

Very pleasant. I love the open communicatiand keeping me informed! My experience was marvelous service was speedy but sufficient! I love the open communicatiand keeping me informed! My experience was marvelous service was speedy but sufficient! More

Comfortable waiting area! ! Great follow up from the advisor. Very friendly staff. Thanks for the great experience ! Great follow up from the advisor. Very friendly staff. Thanks for the great experience More

It very efficient and the staff was very polite and very professional. The establishment was well kept and clean professional. The establishment was well kept and clean More

Very helpful and able to work with my requests. Definitely coming back to this dealership Definitely coming back to this dealership More

Work seems satisfactory but I waited an extra hour because they erroneously claimed that I didn't reply to the additional service recommendation messages because they erroneously claimed that I didn't reply to the additional service recommendation messages More

Thank you for taking time to serve me as first time customer. The bronco vehicle was an awesome to drive. customer. The bronco vehicle was an awesome to drive. More