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Murgado Ford of Chicago

Chicago, IL

4.4
1,160 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,160 reviews

February 18, 2021

I finally got my door latched fixed and they finally gave me the loaner they promised. A special thank you to Nick for his excellent service. More

by planetsoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 19, 2021 -

Murgado Ford of Chicago responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

February 12, 2021

Brad as well as the Fox Ford service staff has always offered exceptional service. The attention to detail and follow thru is excellent. One could not ask for any better. More

by Cotb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Sanderson
Feb 16, 2021 -

Murgado Ford of Chicago responded

Thanks for your outstanding review! I'm very happy to hear that Brad was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

February 06, 2021

Alonzo was very informative and let me know of time it will take for service also cost. Would be taking vehicles there for all service in the future. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Feb 09, 2021 -

Murgado Ford of Chicago responded

Chris, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Alonzo does for Fox Ford Lincoln and our customers. Hope to see you again soon! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

January 22, 2021

Great service. My car was ready 1 day earlier than anticipated. Boris Kotesky the service advisor was fantastic! He explained the problem, & worked with me on the cost of repairs. He even called the w More

by kmad7032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Kotesky
Jan 25, 2021 -

Murgado Ford of Chicago responded

It’s great to know that Fox Ford Lincoln provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

January 21, 2021

Excellent customer service and very knowledgeable information. No pressure and did not to push other service not needed at the time. Thank you! x x More

by Camooney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas P.
Jan 22, 2021 -

Murgado Ford of Chicago responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

January 19, 2021

Great service and work was done with timeframe promised. Alonzo was super nice and helpful!! I will come back in the future for sure. Thanks! More

by tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Jan 20, 2021 -

Murgado Ford of Chicago responded

Hi Tina, and thanks for the great feedback! We're very happy that Alonzo was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

January 18, 2021

Made appointment on line. Went in and waited for my car to get the oil changed. They took care of me very quickly in and out in tops 45min. More

by promo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everett
Jan 20, 2021 -

Murgado Ford of Chicago responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

January 16, 2021

My dad works in the service department at Varsity Lincoln of Novi, Michigan. So I have a reference point for what makes a great service department. Fox Ford is among the best! More

by Daniel Sheill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Jan 19, 2021 -

Murgado Ford of Chicago responded

Daniel, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Fox Ford Lincoln's Service Department. Regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

January 11, 2021

great service and short waiting time. Nick was my service technician and made sure I was updated and out the door quickly! I am very happy at Fox Ford More

by pan tsilimigras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas
Jan 13, 2021 -

Murgado Ford of Chicago responded

Thanks for your outstanding review! I'm very happy to hear that Nick was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

Jan 14, 2021 -

pan tsilimigras responded

GREAT SERVICE WITH SHORT WAIT TIME!

January 09, 2021

Nick was very professional, addressed all my concerns, followed up in a timely manner, and managed to wash my car despite the car wash machine being broke. More

by Jhoanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 12, 2021 -

Murgado Ford of Chicago responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Nick made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

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