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Murgado Ford of Chicago

Chicago, IL

4.4
1,160 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,160 reviews

November 21, 2020

Nick and his team always do a great job on our Lincoln. They are friendly and very professional, work is done on time and quality has been excellent. Thank you! More

by jeffkess50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis, Nick
Nov 23, 2020 -

Murgado Ford of Chicago responded

Thank you for your great review, Jeff! We're glad to have Nick on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 20, 2020

Very convenient, great set up, nice people in uncomfortable time. My vehicle is a work truck so the first statement is very realistic. Check them out. More

by Pdmcnuttconst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Nov 24, 2020 -

Murgado Ford of Chicago responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 19, 2020

I have an old 2006 Mercury Mariner that I have brought to Fox for service for many years. It still only has 117,200 miles and runs fine. I live in Chicago, park in a gated lot, not a garage and don't use it More

by Pat M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Nov 20, 2020 -

Murgado Ford of Chicago responded

Pat, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 19, 2020

Great service Great staff. Billing was clear Always kept Great service Great staff. Billing was clear Always kept me updated. Need to text us where to take the car. Sometimes Lincoln side is open. Some More

by Mklarfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nickolaus
Nov 23, 2020 -

Murgado Ford of Chicago responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 18, 2020

I reached out to Fox Lincoln via email and received a quick response. Jacob immediately reached out to schedule an appointment and hold the new Lincoln that I was interested in. Jacob provided answers More

by frenzerfamily@aol.com
Recommend Dealer
Yes
Employees Worked With
Jacob and Sam
Nov 19, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 18, 2020

Great experience with Chappy, my sales person. He was professional and responsive. He answered my questions and adjusted as my options and car needs changed. He was supportive and professional and resp More

by Sun D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chappy
Nov 19, 2020 -

Murgado Ford of Chicago responded

Thank you for taking the time to write this review. We are pleased to hear that Chappy was able to provide an efficient and overall positive experience. We look forward to working with you again in the future! Best regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 09, 2020

There are several steps to trading in your car for a different one, and Maya was very knowledgeable, efficient and friendly throughout the whole process. I thought I would be there for 4-6 hours, and I More

by todders1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maya Samuels
Nov 09, 2020 -

Murgado Ford of Chicago responded

Thanks for your outstanding review! I'm very happy to hear that Maya was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 09, 2020

Got my truck back and every issue and Concern was resolved. Johnny was so understanding and made sure I left happy, thanks Johnny people like you keep us customers coming back for business! More

by Marcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
Nov 10, 2020 -

Murgado Ford of Chicago responded

Hi Marcus, and thanks for the great feedback! We're very happy that Johnny was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 08, 2020

Fox Ford has made it to my top 5 Ford Dealerships of All Time. I’ve visited dealerships in Atlanta, GA - Washington, D.C. - Cleveland, OH - South Florida and have yet to experience a more timely and effici More

by Tisdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Nov 09, 2020 -

Murgado Ford of Chicago responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Fox Ford Lincoln's Service Department. Regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

October 29, 2020

I factory ordered a new Ranger through Fox Ford and was very happy with the entire process. From start to finish I never felt pressured or even guided towards something I didn’t want. After taking delivery More

by WHITESHIRT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maya, Joe, Jim, Jon, Steve
Oct 29, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

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