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Murgado Ford of Chicago

Chicago, IL

4.4
1,160 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,160 reviews

July 21, 2020

Service Dept was great. Took me a long time to get service because alex delamora was a snaky salesman. I’m sure that is the reason he is no longer employed there More

by calcitytop
Recommend Dealer
Yes
Employees Worked With
Alex delamora
Jul 22, 2020 -

Murgado Ford of Chicago responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 18, 2020

New Car Purchase My experisnce in purchasing a new Ford Fusion was excellent. From the explanation of the choice of features to the test drive to the negotiations, ev More

by John246
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsey LaPorta
Jul 20, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to share your feedback with us, John! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 17, 2020

Perfect and best experience in my third new car purchase/lease in 9 years with this dealership. Seamless teamwork and transparent discussions to reach win/win deal. More

by elizhayduk
Recommend Dealer
Yes
Employees Worked With
Charles Polk, Robin Parnell, Jim Rambo
Jul 17, 2020 -

Murgado Ford of Chicago responded

Thank you for the feedback! We are happy to hear about your positive experience at Fox Ford Lincoln, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 17, 2020

Very clean and well managed dealership. I was in for an oil change and it was on a first come, first served. She had told me it would be about 1 1/2 hour wait. So I waited and my car was ready just shy of More

by PaulaC27
Recommend Dealer
Yes
Employees Worked With
Jessica Hernand
Jul 20, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to let us know how happy you are with your experience, Paula! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 15, 2020

Chelsey is the most knowledgeable and helpful salesperson we have encountered. She asks the right questions and has the answers to our transportation needs! Bravo More

by Buch
Recommend Dealer
Yes
Employees Worked With
Chelsey Laporte
Jul 16, 2020 -

Murgado Ford of Chicago responded

Buch, we loved reading this review! Happy customers are our aim, and it appears Chelsey really hit the bullseye. We’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. Kind regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 14, 2020

service great service/work done on my Lincoln. staff was friendly and did the work in a timely manner. will be going back for future service if needed, More

by yekaterina.shpak
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
nickolaus
Jul 15, 2020 -

Murgado Ford of Chicago responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 14, 2020

Excellent service. Staff were very much on the COVID-19 ball and acted accordingly. Text messages used to communicate the status of the device and when to collect the car. More

by Matt
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 15, 2020 -

Murgado Ford of Chicago responded

Matt, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Fox Ford Lincoln's Service Department. Thanks again, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 13, 2020

Superior service I could not be more pleased with my experience with the Fox Ford Service Department. I brought the car in at my appointed time and was talking to a s More

by Ethelkap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All I know is Johnny
Jul 14, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 11, 2020

People they have great customer service if your credit is not good they work hard that you get finance. I have nothing but good things to say about Fox Angel & laverne my representatives and his general mana More

by Sheldon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laverne & Angel
Jul 13, 2020 -

Murgado Ford of Chicago responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Fox Ford Lincoln was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Best, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

July 09, 2020

Excellent services Johnny is awesome and always willing to go above and beyond will definitely come back for service and will also recommend anyone here More

by victoriacruz90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
Jul 10, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that Johnny and the rest our team made such a great impression on you. Best, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

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