Murgado Ford of Chicago

almost perfect i left a voice mail to schedule my service but never go a call back -- i went and booked on line. Once i got there, I was told about shortage in resou i left a voice mail to schedule my service but never go a call back -- i went and booked on line. Once i got there, I was told about shortage in resources which i understand. Boris is/was amazing!!! however parts sent him the wrong part so now i have to go back for a second time. my vehicle feels great! will go back for Boris. did not like the not calling back and the going back b/c someone sent the wrong part. i understand human error and the pandemic situation and all.. this is why i do not give it 5 stars... this is not reflective of Boris and how he took care of me and me vehicle. More

I worked with Chelsea LaPorta at Chicago Fox Ford. She did an amazing job of responding to my needs and coming up with a great deal for me with a car I really like. I would recommend her to anyone wanting did an amazing job of responding to my needs and coming up with a great deal for me with a car I really like. I would recommend her to anyone wanting to by a FOrd, she did a great job. More

Many thanks to Chelsey for her knowledgeable and courteous help in choosing to purchase our new Ford Explorer from Fox Ford. It was a pleasant process. Thanks also to Lavern, and Bill too courteous help in choosing to purchase our new Ford Explorer from Fox Ford. It was a pleasant process. Thanks also to Lavern, and Bill too More

Every time I come to the dealership the staff is exceptional and the service is always done great. They answer all your questions with a friendly attitude. This is why I come back. exceptional and the service is always done great. They answer all your questions with a friendly attitude. This is why I come back. More

Fox Ford Lincoln service department provided excellent, prompt and informative service during my visit today. The representative was polite and satisfactory responded to the concerns related to my vehicl prompt and informative service during my visit today. The representative was polite and satisfactory responded to the concerns related to my vehicle as well as remarked on possible forthcoming care to be considered. More

Johnny was a great advisor. Stayed in communication with me about all the repairs and how long to would take. Repairs were completed in a timely manner. me about all the repairs and how long to would take. Repairs were completed in a timely manner. More

Excellent and fast service, clean waiting room,not much more to say to fill up the 25 word minimum . There shouldn't be an amount of words you need to use! more to say to fill up the 25 word minimum . There shouldn't be an amount of words you need to use! More

Good Communication Dropping off a car for service can feel like dropping it into a black hole. You might get a call from the service advisor a couple days later with the Dropping off a car for service can feel like dropping it into a black hole. You might get a call from the service advisor a couple days later with the mechanics' findings and then another week you'll call back to find out the car has been done for 2 days and ready to be picked up. This will not be the case when you have Boris taking care of you. He did a great job answering my questions and calling me as soon as he had the information. It made a big difference. The service hours here are also wide ranging making it convenient to drop off/pick up a vehicle on your schedule. More

Great service and in a timely fashion. I worked with Nick and he was amazing! I have a Lincoln and he is a Lincoln service manager! and he was amazing! I have a Lincoln and he is a Lincoln service manager! More

Everyone was very attentive without being overbearing. They were obviously taking masks, distancing etc. seriously. This gave the impression of a well run, reputable company, with good attention to det They were obviously taking masks, distancing etc. seriously. This gave the impression of a well run, reputable company, with good attention to detail. More