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Murgado Ford of Chicago

Chicago, IL

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Employees
Reviews
Vehicles
4.2
1,355 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,355 reviews

August 06, 2025

Picking up car / settling up is always a little problematic on the Ford side. I always go to the wrong place and get sent somewhere else. This time I went to where they sent me in the past but tha More

by Roth Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall who I worked with.
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Aug 13, 2025 -

Murgado Ford of Chicago responded

We appreciate your feedback and apologize for the confusion with the Ford pickup process. We’ll review our procedures to make this smoother for our customers. We’re glad the Lincoln experience has been easier, and we’ll take your note about after-hours pickup into consideration.

August 06, 2025

Conveniently couldn't find my extended warranty, Even though I purchased at Lincoln dealer. Charged me full price. More

by vittorio.gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All are under the same umbrella. Saleswoman Gina was very nice
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Aug 13, 2025 -

Murgado Ford of Chicago responded

We’re sorry for the inconvenience regarding your extended warranty. Please contact our management team with your purchase details so we can review the situation and work toward a resolution.

August 04, 2025

I was contacted by Divis about the recall, setup an appointment for two trucks to be serviced, one was done at the techs home, the other one was done while the tech was working at a customers home, so More

by roger57
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Divis Hightower
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Aug 13, 2025 -

Murgado Ford of Chicago responded

We’re glad Divis could make the recall process convenient for you and that your trucks were serviced efficiently. Thank you for sharing your experience!

August 03, 2025

I brought my vehicle in and you were there to help just amazing. You guys are great. More

by rodwr402
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez, Jessica Hernandez
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Aug 13, 2025 -

Murgado Ford of Chicago responded

We’re thrilled to hear you had such a positive experience! Thank you for your kind words and support.

July 31, 2025

Outstanding service. They strive to overcome any and all obstructions to make servicing your car a positive experience. More

by Mikehryc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julisa, very positive
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Aug 13, 2025 -

Murgado Ford of Chicago responded

We’re glad you had an outstanding experience! Thank you for recognizing our team’s efforts to make service as smooth as possible.

July 30, 2025

As Always my Experience at this Service department is always Exceptional...Jennifer is A Gem!!!!!! More

by lfrann57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Aug 13, 2025 -

Murgado Ford of Chicago responded

Thank you for your glowing review! We're thrilled to hear that your experience at our service department was exceptional, as always. Jennifer will be delighted to know she's made such a positive impact. We look forward to continuing to provide you with top-notch service!

July 30, 2025

Service for unscheduled oil change was very fast and staff was very friendly and accommodating More

by kmartin1039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fastlane service
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Aug 13, 2025 -

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

July 29, 2025

Staff were welcoming, professional, polite and answered my questions knowledgeably. They provided me with a driving service to return home which was very helpful for my work. More

by imeldagallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
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Aug 13, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

July 28, 2025

Lack of communication in responding to inquiry for an appointment. Incorrect information provided regarding vehicle features (and insistence on that incorrect information). More

by Chris Butler
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Walsh
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Aug 14, 2025 -

Murgado Ford of Chicago responded

We apologize for the miscommunication and incorrect information you experienced. We’ll address this with our team to ensure better accuracy and responsiveness moving forward.

July 26, 2025

Grant McKay answered my questions and concerns I had concerning my car and my keys. My vehicle was done in a timely matter! More

by nenav_2334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2025 -

Murgado Ford of Chicago responded

We’re glad Grant was able to address your questions and complete your vehicle service promptly. Thank you for sharing your experience.

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