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Murgado Ford of Chicago

Chicago, IL

4.2
1,315 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,315 reviews

November 18, 2020

Great experience with Chappy, my sales person. He was professional and responsive. He answered my questions and adjusted as my options and car needs changed. He was supportive and professional and resp More

by Sun D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chappy
Nov 19, 2020 -

Murgado Ford of Chicago responded

Thank you for taking the time to write this review. We are pleased to hear that Chappy was able to provide an efficient and overall positive experience. We look forward to working with you again in the future! Best regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 09, 2020

There are several steps to trading in your car for a different one, and Maya was very knowledgeable, efficient and friendly throughout the whole process. I thought I would be there for 4-6 hours, and I More

by todders1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maya Samuels
Nov 09, 2020 -

Murgado Ford of Chicago responded

Thanks for your outstanding review! I'm very happy to hear that Maya was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 09, 2020

Got my truck back and every issue and Concern was resolved. Johnny was so understanding and made sure I left happy, thanks Johnny people like you keep us customers coming back for business! More

by Marcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
Nov 10, 2020 -

Murgado Ford of Chicago responded

Hi Marcus, and thanks for the great feedback! We're very happy that Johnny was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

November 08, 2020

Fox Ford has made it to my top 5 Ford Dealerships of All Time. I’ve visited dealerships in Atlanta, GA - Washington, D.C. - Cleveland, OH - South Florida and have yet to experience a more timely and effici More

by Tisdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Nov 09, 2020 -

Murgado Ford of Chicago responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Fox Ford Lincoln's Service Department. Regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

October 29, 2020

I factory ordered a new Ranger through Fox Ford and was very happy with the entire process. From start to finish I never felt pressured or even guided towards something I didn’t want. After taking delivery More

by WHITESHIRT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maya, Joe, Jim, Jon, Steve
Oct 29, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

October 29, 2020

Nick and Brian were very nice, professional, and quick. I took the earliest appointment of the day, and they were ready to go immediately. Thanks! More

by samtatel17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick and Brian
Oct 29, 2020 -

Murgado Ford of Chicago responded

Hi Sam, and thanks for the great feedback! We're very happy that Nick and Brian were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

October 28, 2020

Easy to make appointment online. Service completed in a timely manner. Prefer someone talking directly to me if there is additional work to be done rather than receiving a text. More

by mom7120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Oct 29, 2020 -

Murgado Ford of Chicago responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

October 27, 2020

Nick was very helpful with the damage on my drivers seat. Brian was very helpful on explaining the repair on my ABS my system. I thank them both More

by JGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick & Brian
Oct 27, 2020 -

Murgado Ford of Chicago responded

Thank you for leaving us this great review! We are very happy to hear that Nick and Brian were so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

October 26, 2020

Great customer service provided by Alonzo. Took care of me quickly and let me know that everything with my car is in running order which is great to hear. More

by mikemaggio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
Oct 27, 2020 -

Murgado Ford of Chicago responded

Hi Mike, and thanks for the great feedback! We're very happy that Alonzo was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

October 21, 2020

This was my first Lincoln service call. Just an oil change, so they made it quick and easy. As it should be. After one year of ownership (2020 Nautilus)... I'm happy to report ZERO issues. Hopefully, i More

by That Guy, Again?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 22, 2020 -

Murgado Ford of Chicago responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

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