Murgado Ford of Chicago - Service Center

I have been very loyal to this dealership and have a Lincoln Aviator and GT Mustang. The past great service I’ve received is important to me in the purchase of my autos. My experience yesterday was not Lincoln Aviator and GT Mustang. The past great service I’ve received is important to me in the purchase of my autos. My experience yesterday was not good. I had to be a jerk which I don’t like. 5 pm is way too early a cut off for customers to pick up their auto after service. I learned at 3:30 my auto was ready. I had to cancel meetings at work and kill myself getting to the dealership by 5pm. While I got to the dealership I learned Nick got word of my situation and he made arrangements to leave my car on the Ford side ( but that was odd because service made or clear 5 pm was the cut off on the Ford side as well ) 6pm is a reasonable and fair time as a cut off. I was also told I couldn’t drop my auto off at 7am and leave it all day. I pushed back because I’ve done this many times before. They ( service ) wouldn’t budge. When I dropped off my Aviator, my name and history was not in your computer. The process of leaving my auto was problematic and in the past its been fast and efficient. I’ve never serviced my 2022 Aviator anywhere except your service department. I’m told it was a computer issue And will be resolved. I hope so. And finally, it is impossible, when calling the dealership, to connect with the Lincoln service team. That is a problem for me, especially when the service scheduling people are so difficult and unhelpful. My Aviator has 147k miles and at some point soon I will be shopping for a new auto. If I’m forced to schedule and talk to the service scheduling team I will not purchase a Lincoln. I live in the loop so I will need to find a service dept nearby. More

It was a fast and easy way to get my car taken care of when I was sick. when I was sick. More

Computer was down which made check in difficult. Staff could not have been nicer while trying to resolve the issue. Staff could not have been nicer while trying to resolve the issue. More

I had to go back and forth a few times to schedule both a regular service and recall service. I wanted a loaner because I didn't want to deal with waiting ora shuttle. I received different answers each tim regular service and recall service. I wanted a loaner because I didn't want to deal with waiting ora shuttle. I received different answers each time I called. First time I was told I had to wait almost a month to book an appointment with A loaner. Them when I called back I was told a loaner wasn't an option and I ended up having to deal with the shuttle. More

Kaleb is great and courteous . He is just and all around good guy who cares He is just and all around good guy who cares More

Enjoyed my discount for 1st time service with the new dealershii. Quick service & quality check from professional techs. April was excellent in Customer Service for helping me use my points earned. dealershii. Quick service & quality check from professional techs. April was excellent in Customer Service for helping me use my points earned. More

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Back story: Was a customer of Fox Ford since it was in South Loop on Motor Row. Always 5-star service with them but not so much in two service visits to Murgado. Was not asked to complete survey after fir South Loop on Motor Row. Always 5-star service with them but not so much in two service visits to Murgado. Was not asked to complete survey after first visit but wanted to give them another chance. As before, even though I had an "appointment both times," my wait was more than two hours for a quick change in the first visit and more than four hours for the second which was for a repair. I understand the longer wait but I had to track down the service rep to check our status. As it turned out, a needed part was not available until the next day and I left the car there -- annoying but understandable. The service rep told me that my car would be the first for the tech the following day but, despite receiving a text about 7:30am that the needed part had arrived, work didn't begin until the afternoon. It was near closing time when the car was ready, again after I sought out the service tech. When I received the invoice, it included a description of the issue that was unlike what I had described it to be. Even though Murgado is quite convenient for me, I'm thinking that it's time to find another dealership for service work, no matter how routine. I wish others well in their dealings with Murgado. More