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Murgado Ford of Chicago - Service Center

Chicago, IL

4.4
903 Reviews

903 Reviews of Murgado Ford of Chicago - Service Center

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April 28, 2025

It took me three calls to set up an appointment to bring my car in for an estimate. More

by Debbie.gibbons
Recommend Dealer
No
Employees Worked With
Advisor is nice but nobody returns calls
April 28, 2025

My car was not ready the day it was supposed to be and zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning More

by Mc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2025

I took my vehicle for the works oil change and others add on service.I was overcharged until I check my bill for some mistakes. More

by cliddelljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
April 25, 2025

The Service contact person (Ryan) was great! The Murgado website posting "The Works oil change was $79.99 when it was actually $149 (for a 4-cylinder gas vehicle) was/is intentionally misleadin More

by alt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan in Service
April 24, 2025

Because of experiences with Murgado Ford, I'm ending my relationship with Ford in its entirety. They suck. More

by Edward2081
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
April 23, 2025

Great customer service and waiting are, time to service vehicle was not long , took me in upon arrival More

by ron0482
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

Very pleasant. I love the open communicatiand keeping me informed! My experience was marvelous service was speedy but sufficient! More

by ladiet19
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Divis Hightower
April 22, 2025

Comfortable waiting area! ! Great follow up from the advisor. Very friendly staff. Thanks for the great experience More

by michael-hedrick80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
Apr 22, 2025 -

Murgado Ford of Chicago responded

We're glad you had a great experience! Thanks for the kind words about our team and waiting area—we look forward to seeing you again!

April 22, 2025

It very efficient and the staff was very polite and very professional. The establishment was well kept and clean More

by andre.johnson848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Very helpful and able to work with my requests. Definitely coming back to this dealership More

by IGGY888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Murgado Ford of Chicago responded

Thanks for the great feedback! We're glad we could accommodate your requests and look forward to seeing you again soon.

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