Murphy Ford

MISERY BUYER BEWARE Exercise extreme caution with this so called dealership. I purchased a used vehicle I had what i thought was an easy problem to add BUYER BEWARE Exercise extreme caution with this so called dealership. I purchased a used vehicle I had what i thought was an easy problem to address #1 I was told this was a certified vehicle, Service dept told me It was not . Even the general manager could not answer this question.. I still dont know???? #2 Bald tires Told this problem would be fixed It was not, could not be certified with bald tires Actually went to see the general manager He was very aloof, Would not do a thing, Tried to sell me a new car..Nice try yusiri #3 I asked for the service records for the vehicle, This should have been easy!! None available. HUH?? The vehicle i have noticed has had multiple recalls but without the records I have no way of knowing if they have been addressed. Was told by KEITH MILLS I would be mailed records But have received nothing to date AND HERE IS THE BIG ONE PLEASE Beware, YOU WILL Have no access to speak to ownership wHEN i left a message for MR MURPHY to try to get help with the issues NO response Thats right, when asking to speak to OWNER No response. Now thats service after the sale!!! I like the vehicle Just dont understand the lack of response to some easy issues to address I purchased new tires also had to purchase tire tool to change tires that was missing along with the jack and associated pieces. My question is WHY Why do you treat customers this way I know i am not the first read the reviews.. Is it too much to ask to address the issues above Why the animosity, Why no contact. More

VINCE IS THE MAN !!!!!! VERY PROFESSIONAL OPERATION ...WITH AN APPOINTMENT WHICH I MADE EVERYTHING WAS PREPARED AND READY TO GO . VINCE AND THE SUPPORT STAFF THAT WORKS WITH VERY PROFESSIONAL OPERATION ...WITH AN APPOINTMENT WHICH I MADE EVERYTHING WAS PREPARED AND READY TO GO . VINCE AND THE SUPPORT STAFF THAT WORKS WITH HIM ARE TOP NOTCH . THIS IS THE SECOND NEW TRUCK I PURCHASED FROM VINCE AND I CAME BACK EVEN THOUGH THEIR NOT THE CLOSEST FORD DEALER TO ME . THE LAST 2005 TRUCK WAS WHAT I WANTED AND ROBIN FORD FOUND IT AT MURPHY FOR ME . COOPERATION AMONG DEALERSHIPS IS ONE OF MANY REASONS I'LL ONLY BUY FORD . More

Very good experience, recommend. They understood what vehicle I was looking for and made the effort to find one they could give me a good deal on. My sales rep Vince followed up quic They understood what vehicle I was looking for and made the effort to find one they could give me a good deal on. My sales rep Vince followed up quickly with the questions and info I needed BEFORE I even had to come into the dealership so I wasn't wasting my time. It did take took two hours from when price was agreed upon until I was out of the dealer with car. Thats too long for paper work. More

Purchase of 2018 Ford Escape This is the second vehicle we have purchased from Murphy Ford and Vince Northington has handle both transactions. We cannot say enough good things abo This is the second vehicle we have purchased from Murphy Ford and Vince Northington has handle both transactions. We cannot say enough good things about the way Vince has treated us. Vince always takes the time required to explain the Ford vehicle(s) you are interested in and there is no high pressure sales tactics used like we've experienced at other dealerships. Vince showed us numerous Escapes to choose from to make sure we picked the exact vehicle with the options we wanted. Whwn the numbers were delivered there was no take it or leave it attitude. Instead Vince and Keith told us to go home and think it over. After some negotiation we again chose Murphy's vehicle. Needless to say we will be back for future purchases and gladly recommend Vince to friends and family when asked if we know of a kowledgable and reputable salesman. More

All about money, typical old school dealer Bought an Certified F150 a few months back. Recognized a few safety issues right away and brought it in from South Jersey to get it looked at. I was t Bought an Certified F150 a few months back. Recognized a few safety issues right away and brought it in from South Jersey to get it looked at. I was told it was the parking break and that they adjusted it and it would be fine. I also brought up the condition of the tires and they shrugged it off and said "they pass inspection". 1 week later I had to get the parking break completely changed out in South Jersey and was told that the truck more than likely was used in water and I should bring it back to the dealer. Just left there and they made me feel like safety is not their concern and offered me 2 tires and $400 for 2 more because they were falling apart. Also having break and audio issues, and nothing was done because I was upset and the used car manager (who is new since I bought the truck 4 months ago) and the service manager stormed out. I could go on...but you get the point..its all business there...they could care less what happens after you leave.. More

Great experience Vince and everyone at the dealership were very helpful and knowledgeable. I never felt rushed to make a decision even though it was getting late. Even Vince and everyone at the dealership were very helpful and knowledgeable. I never felt rushed to make a decision even though it was getting late. Even after the sale was complete, Vince took the time to answer all my questions. More