Murray Ford Kingsland

Waiting Ive been Waiting 60 days warranty part that should take 20 mins to replace. No calls or updates? I purchased a dulley and when I pointed out the rear Ive been Waiting 60 days warranty part that should take 20 mins to replace. No calls or updates? I purchased a dulley and when I pointed out the rear tires were not rotated correctly I was told that I needed to purchase an extension. NOT TRUE. Properly rotating the rear wheels allows access to the inner valve stim for checking air pressure. I feel the tecnition did not know the product and just give me an answer. More

Future Return Customer. TJ was great! He was super responsive to messages and was able to get me any answer I needed. Arrived at the dealership and he had everything ready TJ was great! He was super responsive to messages and was able to get me any answer I needed. Arrived at the dealership and he had everything ready to go! Will do business again in the future. More

Very ,fast,courteous . No long wait. Clean break room. Nice people and fair pricing. Very knowledgeable about vehicle's Dont push service's you do not need like quick lube No long wait. Clean break room. Nice people and fair pricing. Very knowledgeable about vehicle's Dont push service's you do not need like quick lube places More

Thank you!!! The whole team here is absolutely amazing! From front to back of the house everyone is so friendly and helpful! I will continue to buy and get my vehi The whole team here is absolutely amazing! From front to back of the house everyone is so friendly and helpful! I will continue to buy and get my vehicles serviced here! More

Saw a deal on lot and took it. Purchased demo car on lot. Better than blue book. I had to push for a good price for trade in but got it. I was happy with overall purchase Purchased demo car on lot. Better than blue book. I had to push for a good price for trade in but got it. I was happy with overall purchase More

Amazing I came to the dealership and was given advice on how to change my situation to get an approval. I came back and Mike sold me exactly what I wanted. He I came to the dealership and was given advice on how to change my situation to get an approval. I came back and Mike sold me exactly what I wanted. He was great company and very easy to get along with. We talked about music, our kids, and my hometown. He was just as excited as I was about my new car. He knew about all the features on the car and he gave a thorough explanation for everything. Mike is the guy to see! More

Short and sweet Took a test drive with Kayla it was like having family in the back seat. She wanted to make sure we knew everything we needed to know about the car. W Took a test drive with Kayla it was like having family in the back seat. She wanted to make sure we knew everything we needed to know about the car. We even all three sat in the baekseat to see if we all fit! We were treated well! More

Serviced my wife’s flex Great job. Very friendly staff. I have used them for all of our service. And will continue to use them in the future. They make it as painless as po Great job. Very friendly staff. I have used them for all of our service. And will continue to use them in the future. They make it as painless as possible. More

Dirty, Disgusting, and Unmotivated There are several issues with the dealership. First and foremost, they are unable to maintain credibility by keeping promises, and the actual dealersh There are several issues with the dealership. First and foremost, they are unable to maintain credibility by keeping promises, and the actual dealership itself is disgusting in both appearance and smell. My wife & I are already financed. We had the displeasure of having "David", one of their salesman, contact us first. We picked an Edge to look at online, he said it would be lined up and ready to go as soon as we arrived at our appointment. When we arrived, a salesman walked out and asked us if we needed help, named Zach. We explained we were working with David and his reply was "Oh, David left, he had to go drive a car to Florida". Zach offered to find the Edge and let us take a test drive to kill some time. We gave Zach the information, and lo and behold, the car was not ready for us. Zach disappeared into the lot to go find it and invited us inside. The dealership is disgusting. The floor is covered in dark stains of varying sizes, cigarette burns, and reeks of cigarette smoke and mildew. The tables are chipped, broken, and cracking. The chairs are equally disgusting. My wife and I decided we would wait a few minutes to see if the car would come around. It didn't. After 10 minutes passed, Zach was nowhere in sight, we decided to leave. We got up, walked past 4 salesmen staring at a computer screen (Facebook) who said nothing to us and left. This isn't the end of the story. Now it just gets weird. A full two hours later, while we're at another dealership buying a vehicle, David had the nerve to text us and ask us how our visit went. We expressed our desire to go somewhere else after being completely ignored, and he tried to give us a sob story about filling the car we selected with balloons and now they had nowhere to go. Not my problem, and frankly, completely unprofessional and borderline disturbing. We purchased our vehicle, a brand new 2017 Ford Explorer, from Coggin Ford on Atlantic in Jacksonville. The next day, David sent us a series of grammatically incorrect and nearly undecipherable messages wondering if "congrats were in order" for our new purchase, or if we were coming back to him if the deal didn't work out down at Coggin! We sent him a picture and asked him to never communicate with us again. We were already financed and had a large down payment. We were ready to buy, and we did buy later that day. If David & Murray Ford had even made the most basic attempt to sell us a car, we probably would have bought from them. Like all car dealerships in Camden County, they failed miserably because they think they are above anyone else and their time is the most valuable asset to them. I can only hope this review helps you decide to go somewhere else. I will certainly tell anyone and everyone about this experience. More