Music City Honda

Service call People were great. Time it took to have a window motor repaired exceeded theee hours. Also had a steel alloy wheel looked at. The chip that looked a l People were great. Time it took to have a window motor repaired exceeded theee hours. Also had a steel alloy wheel looked at. The chip that looked a little like a spot where acid may have gotten on the wheel was deemed a “rock chip”? I am thinking that if rocks can chip steel alloy wheels there would be a lot of crappy looking wheels out there. Make of it what you will, but sounds like a case of “don’t want to deal with it” to me. Did I say the people were nice? They are. More

Went out of their way to get a traveler back on the road. I was traveling through on a long road trip with my 2012 Honda Pilot and had power issues. They took me in immediately, found a serious problem that t I was traveling through on a long road trip with my 2012 Honda Pilot and had power issues. They took me in immediately, found a serious problem that they could fix, without charge, until I could get back home and got me on my way in 1.5 hours! The personal service and mostly, the concern for my predicament, made this a really positive experience. More

Bad experience My purchase went fine, but the paperwork had to be redone. Not a huge deal, but then 2 weeks later I was contacted that other paperwork was missed. My purchase went fine, but the paperwork had to be redone. Not a huge deal, but then 2 weeks later I was contacted that other paperwork was missed. It has now been over 2 months since the initial purchase and still no license plate. There was also a delay in paying my trade off which cost me money and late payments in my credit report. This has definitely turned me off this dealership and I don't recommend doing business with them. More

The BEST experience anyone could ask for! The BEST experience anyone could ask for, from beginning to end! Macy was incredible! I live in Jacksonville, FL and had been searching for my dream The BEST experience anyone could ask for, from beginning to end! Macy was incredible! I live in Jacksonville, FL and had been searching for my dream car for weeks. I did not have good experiences with several dealerships all over Florida and some out of State. When we found the car I wanted at Music City Honda, I was hesitant because of having to “make a deal” that far from home. Macy was really responsive, answered all of my questions, and put my mind at ease, all through long-distance communication. Macy went above and beyond to help me get what I needed to have for my trade-in and what I wanted to pay for my new car. Once we came to an agreement, I needed to make arrangements to drive from Jacksonville, FL to Nashville, TN. I asked Macy if they would hold the car for me and they did. The following Saturday my husband and I arrived at Music City Honda to find the car was exactly what I was led to believe and it was absolutely perfect! I got chills when I saw it. I was SO happy and relieved! The transaction was seamless and stress-free. I cannot say enough great things about Macy. For those of you who did not have such a great experience, I would give them a second chance and ask for Macy. She is awesome!! Thanks, Macy and Music City Honda! More

Awesome Customer Service! I am a repeat customer at Music City Honda. Archie Becquet is the service manager there. I was so impressed when I got there just before they closed t I am a repeat customer at Music City Honda. Archie Becquet is the service manager there. I was so impressed when I got there just before they closed to get air in my tires. And little did I know, Mr. Becquet would quickly find the source of the problem, a nail. He immediately expedited it's removal as he sped the process, performing this in his nice clothes himself! He is a great customer service representative for the dealership. He is always kind, friendly and assisting along with many other staff employees I've had the pleasure of interfacing with. Kudos to Music City Honda as they, (as usual) saved my day! I had no idea about the nail! They saved me in the nick of time as I had recently bought two new tires because of the previous nail experiences. They caught it before it badly punctured my tire to the point of having to replace another newly bought tire. High Regards, Debbie S. White House, TN More

Bait and switch, damaged vehicles and fishy financing I did not have a good experience here. Price on the new car was ok...but it was damaged by them in-between our viewing and completing the paperwor I did not have a good experience here. Price on the new car was ok...but it was damaged by them in-between our viewing and completing the paperwork. Got outside and there was a grease stain in the seat. It was also filthy - mud on the matts, dirt and glue on the outside. It took 3 additional trips to the dealership for them to replace the seat cover...why? They gave us a false credit report showing the score 100 points lower than it actually is -- found out when I went to the bank because I was afraid my identity had been stolen. Then the finance guy tried to stiff us on the highest rate available when there was one half it's price available. The GM offered to fill up my gas tank to "make it up" to me and said he'd get me a deal on window tints. His deal was $500 and Crest Honda was $300 without the deal...hmm. Lots of lip service and they never even filled up the tank.... Negotiations drove me up a wall, of course. 9 hours at the dealership going through paperwork. Numbers are verbalized as one thing and come back as another. They were also reaching out to us for weeks after to follow up with paperwork they forgot to give us. My only good experience was with Archie at the end of the day. Once he got involved he helped resolve the damaged vehicel and gave me his cell phone so I didn't have to deal with Hayden. More

A very good experience I just want to say how very pleased I am with the purchase of my certified pre owned Honda. Mr Roche listened to exactly what I wanted and helped me I just want to say how very pleased I am with the purchase of my certified pre owned Honda. Mr Roche listened to exactly what I wanted and helped me find the right vehicle for me and my family. He also took the time to familiarize me with my new vehicle before I left the lot. The entire team was very friendly and helpful. I felt very comfortable during my car search and purchase. More

Great sales people. I highly recommend going here if anyone is looking for a vehicle, the sales people are very friendly and not pushy, and Melba Agee the product special I highly recommend going here if anyone is looking for a vehicle, the sales people are very friendly and not pushy, and Melba Agee the product specialist can tell you everythingyou need to know about the kind of vehicle your looking for:) More

UNprofessional I have an interview for a Slaes Manager position with this dealership. Mr. Hayden Moore the GM claled me to set the interview for 9 am on a Friday. I have an interview for a Slaes Manager position with this dealership. Mr. Hayden Moore the GM claled me to set the interview for 9 am on a Friday. I arrived a few minutes early, asked for Mr. Moore. No one knew where he was. Suggested I go to the other building. I went to the other building, asked for Mr. Moore. I was told he was in the building I just came from and they would call him. I sat...I waited. I text him twice, I called him myself. One hour went by with no contact...not only from Mr. Moore but from ANYONE that works there to check on me. Even new sales people that walked in did not bother to check to see if I was being served. They had no clue if I was there for an interview or to drive a car. During my hour long wait...One of the head sales guys was uttering profanities, dropping f-bombs about not having time to attend a sales meeting because he has 20 fking cars to check in...and they could kiss is a**. Mr Moore never replied to my texts, never showed up and no one bothered to call him again for me. Not sure if you can get a good deal or not on a car from this dealership...but, selling cars is all about integrity and customer service. Not impressed at all. More

used car Hello everyone. Got a used car from here. We sealed with Salj and Paul. They had the car we wanted and it was clean. It had low miles like we wanted. Hello everyone. Got a used car from here. We sealed with Salj and Paul. They had the car we wanted and it was clean. It had low miles like we wanted. Both of the sales person walked with the manager to make sure everything was to our liking. Im glad we went there and I would recommend then to anyone interested in buying a used or new car. More