Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
My Auto Import Center - Audi Nissan Toyota Volkswagen
Muskegon, MI
4,720 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020!
With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it!
My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,720 reviews
January 25, 2023
My car wasn’t serviced despite being left at the dealership. I made arrangements for a ride to and from the dealership, left my keys in the car, and when I arrived no work had been done. When I made dealership. I made arrangements for a ride to and from the dealership, left my keys in the car, and when I arrived no work had been done. When I made the appointment I let the person know I would be arriving before opening so I would leave the keys in the car. She didn’t mention the key drop box and never having serviced my car after hours before, I didn’t know. No one called at my appointment time to ask about my car or why I missed the appointment either. It took an hour and a half after I arrived to get here oil changed. Also, I don’t know who I have to speak to, but I’ve asked at least four different people to change the name on the account and it still isn’t done. More
by heather64
Verified CustomerEmployees Worked With
January 23, 2023
We had great service and communication from Austin. Even though my car was delayed, they did their best to help out. Overall we had a great experience. Even though my car was delayed, they did their best to help out. Overall we had a great experience. More
by adam-erica
Employees Worked With
Bill Ferry, Eric Nelson, Austin Gressett
January 23, 2023
Konnor helped me find a new car that fit my needs. I walked in looking for a used car, but it made more sense to buy new. I was in and out in a short amount of time and appreciated the thorough answ I walked in looking for a used car, but it made more sense to buy new. I was in and out in a short amount of time and appreciated the thorough answers to my questions and speed and which the deal was closed. Highly recommend! More
by caf
January 22, 2023
We took the car in to be serviced. The differential was leaking. Was given one amount to fix it. But then was sent another amount as a total. I was nearly double the first amount. Afte The differential was leaking. Was given one amount to fix it. But then was sent another amount as a total. I was nearly double the first amount. After some back and forth was finally told they would just take care of it. Fast forward 6 weeks. The truck was back in again for the same problem. It was not fix right the first time. And it was another $400 to fix it. Why didn’t they just fix it right the first time. When on the phone with robin. She was not answering our question. Was getting mad that we didn’t just go with it. Said she had a customer in front of her. And she couldn’t talk to us anymore. Small issue. She didn’t hang the phone up and we could hear her slamming us to the customer/co workers. Poor poor customer service. We will never take any of our 4 vehicles soon to be 5 vehicles there again for service. More
by ED
Employees Worked With
Robin
January 21, 2023
They couldn't find out why my truck wouldn't start, it appears all they did was check the battery. Their warranty doesn't cover brakes past 12,ooo miles. Not good for a 2021 truck with 20,ooo miles to h appears all they did was check the battery. Their warranty doesn't cover brakes past 12,ooo miles. Not good for a 2021 truck with 20,ooo miles to have brake problems. More
by mark.hartman
Employees Worked With
Jeremy Bliss
January 20, 2023
Had an issue with brakes and the brake lines broke during the test drive. The team at MyAuto took care of it quickly and worked with me on the cost. the test drive. The team at MyAuto took care of it quickly and worked with me on the cost. More
by pstolarski
Employees Worked With
Jeremy Bliss
January 20, 2023
Always good service. They did what was necessary but indicated I could wait on a couple of items. Appreciate them looking out for me and my pocket book. They did what was necessary but indicated I could wait on a couple of items. Appreciate them looking out for me and my pocket book. More
by lsheehan231
Employees Worked With
Taylor Briggs
