Konnor Willard

Great dealership! Just bought my 2nd vehicle through them. Konnor was absolutely amazing and I would highly recommend him!!! Just bought my 2nd vehicle through them. Konnor was absolutely amazing and I would highly recommend him!!! More

Helpful 0

Report | Print

I don't write reviews unless they, thru attention to detail, going the extra mile and good follow-up are EARNED. For years now my wife and I have wanted a Plug-in Hybrid vehicle. We have been particul detail, going the extra mile and good follow-up are EARNED. For years now my wife and I have wanted a Plug-in Hybrid vehicle. We have been particularly interested in the Toyota RAV4 Prime XSE in the color of BluePrint. Unfortunately this particular car has been extremely hard to find/to get to see, much less at a sell price even close to MSRP! When I stopped at My Auto Import Center in Muskegon Mi back in early October (2023) I was greeted by Olivia (what a PHENOMENAL Salesperson this young lady turned out to be!). After having Olivia introduce me to the Sales Manager (Alex) as he walked up and another of her cohorts, having her install my personal info into the Dealerships system and some GREAT chit chat about motorcycles :) , Olivia and I got down to business. I explained to Olivia exactly what I was looking for, she listened carefully to every word and concurred the RAV4 Prime was indeed VERY difficult to come by. She then did make it very clear to me that if/when My Auto Import Center were EVER fortunate enough to have one allocated from Toyota in Japan it would be sold at MSRP with NO "dealer mark up" (many dealers have been adding +$10,000). Hearing that, I asked if there was a deposit needed to get on a "wait list" of some sort. Absolutely not was her response and she took down my name and promised if the dealership got one in she would call! I left with a GREAT 1st impression of My Auto Import Center! A couple weeks passed and I received a phone call from Olivia (who was at home - not even at the dealership!) at which time she told me she had been notified that Toyota had "allocated" to My Auto Import Center a 2024 RAV4 XSE Prime (color of BluePrint :) - ATTENTION TO DETAIL!) and she wondered if we were interested. My reply? ABSOLUTELY! She said she needed to RUSH a quick call-in to the dealership and get our name on it and SHE DID (WENT THE EXTRA MILE FOR US, HER CUSTOMER'S)! Olivia kept me updated throughout the WHOLE build process of our GORGEOUS RAV4, throughout the shipping process and all the way to the day it was arriving at My Auto Import Center. After test driving (before it was even "prepped" LOL, she even went the EXTRA mile of getting her husband, Brenden, (Service Tech, - another OUTSTANDING employee!!) to put our, soon to be, brand new Toyota on a lift for me so I could examine it's undercarriage before purchase (all at my request)! The sales team, at EVERY level, did a REMARKABLE job during the whole purchase process! After introducing me to the Business Manager, Service Manager and Parts Manager and leaving a detailed note on our new RAV4 giving the Prep Team (thank you Prep People!) explaining that we wanted certain things left on our new car (like plastic seat cover, plastic on sun visors and ALL the stickers, Olivia walked us to the front doors of the dealership right at closing time (what a GREAT day!), smiled and said SEE YOU TOMORROW! Closing on our new RAV4 at My Auto Import Center was straight forward, honest and fair. Before driving home on December 20, 2023 in our brand new 2024 Toyota XSE RAV4 Prime in the color of BluePrint, Olivia went thru all the controls with my wife and I and made sure we were very comfortable with understanding them. She took the time to get us signed into the Toyota app on our phone and also made it crystal clear that if we had ANY questions concerning the AMAZING Media System that we absolutely were free to stop in for personal assistance! To this date (December 26, 2023) we have needed to, twice, do so and both times we have been greeted with the same, pleasant Olivia that I was greeted by the 1st time I walked into My Auto Import Center in Muskegon Mi! TALK ABOUT FOLLOW-UP! THANK YOU everyone at My Auto! More

Helpful 0

Report | Print

Konnor was absolutely amazing to deal with. He took his day helping me find a good vehicle. Would highly recommend working with him. He’s honest and trustworthy. Have had trouble in the past wi He took his day helping me find a good vehicle. Would highly recommend working with him. He’s honest and trustworthy. Have had trouble in the past with other dealers but Konnor and the My Auto team have restored my faith in car buying. Will buy my next vehicle from him again More

Helpful 0

Report | Print

It was a pleasure to work with Konnor Willard and the My Auto Import Center team. They were friendly, professional, transparent, patient and understanding of our circumstances and needs. No pressure. And we Auto Import Center team. They were friendly, professional, transparent, patient and understanding of our circumstances and needs. No pressure. And we love our new to us Audi Q5. More

by erbyarby Verified Customer Verified Customer

Helpful 0

Report | Print

Super cool guy, went in to get a car I was looking at for a couple days and once I got sat down with him everything was super smooth sailing. No stress and no added pressure throughout the whole experience. a couple days and once I got sat down with him everything was super smooth sailing. No stress and no added pressure throughout the whole experience. Would 100% recommend this dealer to anyone I know who’s looking to get a vehicle. More

Helpful 0

Report | Print

Konnor and everyone at the dealership was great. Very helpful, no pressure approach. I got a great deal on a great car. Very helpful, no pressure approach. I got a great deal on a great car. More

Helpful 0

Report | Print

It started off Great, however, after settling on the final purchase price, Konnor sold the vehicle the very next day, knowing full well that u was obtaining Bids from the auto transporters. Worst Deal e final purchase price, Konnor sold the vehicle the very next day, knowing full well that u was obtaining Bids from the auto transporters. Worst Deal ever !!!!!!! More

Helpful 0

Report | Print

Outstanding experience buying from this dealership. I would recommend taking a look. Inventory was also strong I would recommend taking a look. Inventory was also strong More

Helpful 0

Report | Print

Konnor helped me find a new car that fit my needs. I walked in looking for a used car, but it made more sense to buy new. I was in and out in a short amount of time and appreciated the thorough answ I walked in looking for a used car, but it made more sense to buy new. I was in and out in a short amount of time and appreciated the thorough answers to my questions and speed and which the deal was closed. Highly recommend! More

Helpful 0

Report | Print

I've been buying cars from my auto for 5 years and never disappointed. My old sales person no longer works there, but Konnor Willard was willing to help me out finding a vehicle. I found the car I was origi disappointed. My old sales person no longer works there, but Konnor Willard was willing to help me out finding a vehicle. I found the car I was originally there for quite unappealing, but Konnor quickly found another of the same make that I was not only impressed with, I fell in love with it. Konnor spent a good deal of time personally making sure that I was able to leave with the car I fell in love with. He is super knowledgeable and friendly, I'm very happy with my new salesperson who I'll be visiting again next time I need a vehicle. More

Helpful 0

Report | Print