My Auto Import Center - Audi Nissan Toyota Volkswagen - Service Center

Great Service One week after I purchased a used vehicle from My Import, I noticed there were wheel locks on all four wheels...and I was not issued a wheel lock key. One week after I purchased a used vehicle from My Import, I noticed there were wheel locks on all four wheels...and I was not issued a wheel lock key. JP (Jeff Perkins, my sales representative) quickly got me into the Service Department where Frank Siebart (Assistant Service Manager) and Ramsey Alvarez (Parts Specialist) removed the locks and installed replacement lug nuts free of charge. The Service Department waiting room was clean, had comfortable couches and chairs with plenty of magazines and TV...along with complimentary beverages. It is obvious to me that My Import places great attention to detail and in keeping their customers happy. I highly recommend their service. More

Dependable and Trustworthy! Thank you for getting the parts for my old Subaru! You always get me back on the road in a very short time. It is very appreciated! Thank you for getting the parts for my old Subaru! You always get me back on the road in a very short time. It is very appreciated! More

Incompetent parts counter personnel. The most useless, disorganized parts counter I have ever experienced in my 53 years on this rock. I wouldn't recommend even bothering with place ever. The most useless, disorganized parts counter I have ever experienced in my 53 years on this rock. I wouldn't recommend even bothering with place ever. I know I won't try again. Because of their incompetence, the brake job needed on this car won't be able to get finished until late next week. I'll be ordering from the nearest other Subaru dealer I can find and will never recommend these people or deal with them again. Ordered parts Monday was told I would receive a call when they can in today By 4:15 PM I had not received it called them couldn't find my order, had to get the VIN info again parts are in but now too late for me to pick up asked to hold for 24 hours and finally told they won't unless I supply a credit card number which I could not get until after they close. They didn't have record of the order, phone number and never told me about a CC to hold the parts until after too late to do anything. I'll be dealing with someone else for parts from now on. Apologies to Mark, not sure if he was who I spoke with at one point but could not submit this without picking an employee. EDIT ---------------------- After spending nearly an hour and four or five phone calls with the above results and then deciding to drop this place like a hot rock, I got the parts needed from another dealership ordered and set up for delivery in a single phone call and 5 minutes from a much better dealership in the area. And for $35 less... Do yourself a favor and avoid this place at all costs. More

Toyota Service Has a poor busness ethic! This is a response to Mark Leutzinger's response to my previous review. His response just confirms my belief that Toyota service has a poor business This is a response to Mark Leutzinger's response to my previous review. His response just confirms my belief that Toyota service has a poor business ethic. ( Deal Rater would not allow me to reply directly to Mark Leutzinger's response) First of all, the weld that was done by Robinhood Muffler on my exhaust brought my exhaust system back to "like new" condition, and lasted 2 more years. Remember that the My Import mechanic told me, in person, that my issue was not able to be rewelded due to the exhaust pipe being "too thin" to be successfully welded. Secondly, I specifically asked the service desk attendant if the $45 charge for the computer diagnosis would apply to any service work that was diagnosed. (This is a "free service" at most local automotive parts retail stores.) His reply was "NO" and when he saw the disappointment on my face he, smugly, asked me if I wanted to cancel the appointment I had just made for the following day. Mark Leutzinger was never present at any part of this conversation. I proceeded from the service area into the new car sales area and filed my grievance with My Import's General Manager, Josh Benson. Thankfully I am a Mechanical Engineer and saw through their games. I just pitty the unsuspecting customers that may fall into their trap. Good Luck if you decide to ignore my review, Jack Howell More

Great Service on my 2009 Honda Element Went to My Auto Import Center to see if they would service my Honda Element (they are not a Honda dealer.) I met with Frank Siebart who enthusiastica Went to My Auto Import Center to see if they would service my Honda Element (they are not a Honda dealer.) I met with Frank Siebart who enthusiastically told me he would take care of my vehicle. After completing extensive service on the vehicle I waited a couple of weeks and am happy to say that all the systems serviced are operating perfectly. Frank and his team were consummate professionals and completed a lengthy list of services in a timely manner. Rather than have me wait, I was offered the use of a new vehicle to shuttle myself home and back to the center. I am completely satisfied with the service and especially the courtesy extended to me. More

I had an accident in Ludington MI on Valentine's day -- it was a Friday, snowing and late in the afternoon. Having recently moved to the west side of the state from Midland, I decided to have my car to -- it was a Friday, snowing and late in the afternoon. Having recently moved to the west side of the state from Midland, I decided to have my car towed to My Auto Import because they were the nearest Toyota dealership in the area. This was the second Toyota vehicle I had purchased and my prior experiences with Toyota dealerships were at the highest level and assumed that since it was a Toyota dealership, I would receive the same level of service. I was connected to Kelly Peterson and she made arrangements to have a car waiting for me since my car could not be driven. The tow truck made it to the dealership at 6:00 p.m. -- closing time. There was a salesman still there, unfortunately I did not get his name, but he went out of his way to find the paperwork Kelly had left and got me in the car so I could get back home. The next day, Saturday, I spoke with Kevin, in Service, and found out that the dealership did not have a body shop. There was a collision shop next door and he said he would get my car over to them on Monday so I could start the process of getting it fixed. So the point of this review is that even though my car was not being fixed by the dealership, they went out of their way to make sure I had a vehicle to use and got my car to where it needed to be. The staff I came in contact has been very helpful and professional and I look forward to knowing that they will take good care of me in the future when I need to have my car serviced. More