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My Chrysler Dodge Jeep Ram Fiat

4.6

251 Lifetime Reviews

4650 E Pickard St, Mt Pleasant, Michigan 48858
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Top Reviewed Employees

Dave Sedgley at My Chrysler Dodge Jeep Ram Fiat

Dave Sedgley

General Manager
5.0
Ben Garver at My Chrysler Dodge Jeep Ram Fiat

Ben Garver

Sales Associate
5.0
Dick Cook at My Chrysler Dodge Jeep Ram Fiat

Dick Cook

Sales Specialist
4.8
Jim Kozecki at My Chrysler Dodge Jeep Ram Fiat

Jim Kozecki

Business Manager
4.8

Latest Reviews

December 09, 2019

"Great Service Department"

- ll5225

Stopped in at the service department without an appointment and asked if a mechanic could drive my van as there was an unusual noise. I was expecting nothing more than a possible answer as to the cause of the noise. A mechanic drove my van, diagnosed the problem and did the required repair. In with a noisy van with a problem and out 1.5 hrs. later without the noise and a properly functioning van. Ron in the service department was exceptionally courteous and accommodating. Many thanks.

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Employees Worked With

Ron Kissane

November 21, 2019

"Helpful and honest"

- bladerunnerervices Verified Customer

I had an urgent need for a work vehicle and Jerry was quick to respond. knowledgeable and seemed to be honest and not pushy. Had me back on the road in a timely manner.

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Employees Worked With

November 13, 2019

"customer service not what it used to be"

- librarygirl

I have taken my jeep in several times and had no issues. This time I took it in for an oil change, tire rotation and to have my check engine light looked at. I dropped it off the night before for my scheduled appointment the next morning. When i was finally contacted by an employee (an hour after calling them for an update) late afternoon, I was told that it need a few repairs and that they would try and get it repaired if not that day then the next. Well the next day came and went with no word from anyone. I called them at 8:30 a.m. Monday morning and was told they were working on it now and it would be done in a few hours. 5 hours later they called to let me know it was done. Then when picking it up the gentlemen waiting on me was too busy inputting something in the computer to greet me, then handed me the bill without telling me how much I owed, instead of finishing with me, he proceeded to wait on another customer. Needless to say I will not be using their services again. When I am paying hundred's of dollars I expect the customer service to be much better, We have purchased 2 jeeps from this dealer and i can tell you at this point I have no desire to take my Jeep back for service there again.

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Employees Worked With

n/a

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Photos & Amenities

  • Free Loaner Cars
  • Customer Lounge Area
  • Cable TV
  • Free Coffee
  • Free WiFi
  • Indoor Customer Parking
  • Television
  • Pet Friendly
  • Free Drinks
  • Instant Financing
  • Express Service
  • Shuttle Service
  • Children's Play Room
  • After Hours Drop-Off
  • Authorized Parts Store
  • Drive-In Service
  • Quick Lube
  • Authorized Accessories Store