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My Nissan of Grand Rapids

Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.7
88 Reviews
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3985 Plainfield Avenue Northeast Grand Rapids, Michigan 49525 United States

Grand Rapids, MI

49525

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Showing 88 reviews

June 05, 2026

Clean store, nice waiting area but lengthy wait time fir my service (and hour 15 minutes) More

by Vbailey422
Recommend Dealer
Yes
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Jun 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for taking the time to share your feedback and for the 4-star review. We're glad to hear you enjoyed our clean facility and comfortable waiting area. We sincerely apologize that your service visit took longer than expected. We understand that your time is valuable, and we appreciate your patience. Your feedback helps us identify opportunities to improve our efficiency and provide an even better experience in the future. We hope to have the opportunity to deliver a 5-star visit next time. Thank you for choosing us!

June 02, 2026

Service was good but I honestly thought $105. 00 was expensive for an oil change, even though it was synthetic oil, which I didn’t request. I’ll go elsewhere for that service. More

by JMNORDY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Averi Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for taking the time to leave us a review and for your feedback. We're glad to hear you were satisfied with the service you received. We understand your concerns regarding the cost of the oil change and appreciate you sharing your perspective. Pricing can vary depending on the manufacturer-recommended oil type and vehicle requirements, but we understand the importance of clear communication regarding services and costs. Your feedback is valuable and will help us continue improving the customer experience. Thank you again for your business, and we hope to have the opportunity to serve you again in the future.

May 31, 2026

Welcoming, helpful, and understanding They were very nice and more than understandable when it comes to a budget. We were only planning to look, but ended up with a car that I love More

by savannah.m.baker
Recommend Dealer
Yes
Employees Worked With
Drew
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Jun 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for the 5-star review! We're so happy to hear that our team was welcoming, helpful, and understanding throughout your vehicle search. Finding a vehicle that fits both your needs and your budget is important to us, and we're thrilled that what started as "just looking" ended with you driving home in a car you love. We truly appreciate your trust in our team and look forward to serving you again in the future. Enjoy your new vehicle!

May 27, 2026

The entire team was fantastic. Everyone was friendly and helpful. Took the time to explain everything and completed on time. Even had snacks and beverages. Will highly recommend an More

by Pepa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olivia, Charlie and Jeremy
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May 27, 2026 -

My Nissan of Grand Rapids responded

Thank you for the great review! We’re glad to hear our team provided a friendly, helpful, and timely experience. We truly appreciate your recommendation and look forward to seeing you again for future service visits!

May 26, 2026

Outstanding customer service completed in a timely fashion. Everyone was in a great mood clear communication would recommend. More

by WINGS101010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie & Olivia
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May 27, 2026 -

My Nissan of Grand Rapids responded

Thank you for the great review! We’re happy to hear you received outstanding customer service and clear communication from our team. Providing a fast, positive experience is always our goal. We truly appreciate your recommendation and look forward to assisting you again in the future!

May 24, 2026

I like the dealership and had great experience but had service done and ask for parts back and didn't receive all of them and didn't notice until I got home which I was not happy at all. More

by CIA030671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 27, 2026 -

My Nissan of Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

May 24, 2026

Everyone was great and very willing to take care of my service needs. A special shout out to Paul Jones. He goes the extra mile to make sure I'm happy. More

by Dj
Recommend Dealer
Yes
Employees Worked With
Yes ??
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May 27, 2026 -

My Nissan of Grand Rapids responded

Thank you for the wonderful review! We’re happy to hear our team took great care of your service needs. We’ll be sure to pass along your kind words to Paul Jones — he truly enjoys going the extra mile for our customers. We appreciate your support and look forward to assisting you again in the future!

May 24, 2026

Everyone was great and very willing to take care of my service needs. A special shout out to Paul Jones. He goes the extra mile to make sure I'm happy. More

by Dj
Recommend Dealer
Yes
Employees Worked With
Yes ??
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May 27, 2026 -

My Nissan of Grand Rapids responded

Thank you for the wonderful review! We’re happy to hear our team took great care of your service needs. We’ll be sure to pass along your kind words to Paul Jones — he truly enjoys going the extra mile for our customers. We appreciate your support and look forward to assisting you again in the future!

May 21, 2026

Every one was very friendly and checked in on me The service was fast ans easy More

by meliss252
Recommend Dealer
Yes
Employees Worked With
Charlie
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May 27, 2026 -

My Nissan of Grand Rapids responded

Thank you for the 5-star review! We’re glad to hear our team made your visit friendly, fast, and easy. We appreciate you choosing us for your service needs and look forward to seeing you again next time!

May 21, 2026

It was fine. A service was fine, no complaints. Have been coming here for years More

by clevelanddavid7
Recommend Dealer
Yes
Employees Worked With
Don't remember.
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May 27, 2026 -

My Nissan of Grand Rapids responded

We appreciate your continued support over the years and are glad to hear everything went smoothly during your recent service visit. Thank you for choosing us — we look forward to seeing you again next time!

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