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My Volkswagen of North Grand Rapids

Northeast Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.4
150 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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3985 Plainfield Avenue

Northeast Grand Rapids, MI

49525

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Showing 150 reviews

October 07, 2026

went well a bit of miscommunication between your BDC and advisors the advisor made up for their lack of taking notes More

by RONSAVAGE
Recommend Dealer
Yes
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October 07, 2026

Came in for an oil change and was surprised by how fast the service was—I expected it to take much longer! The technician, Slater Stephan, did a thorough multi-point inspection, and my service advisor, Ste More

by kmccoy10
Recommend Dealer
Yes
Employees Worked With
Steven McCullough
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October 05, 2026

?? that's a lot of words. best dealership i've ever been to. best service department that's ever serviced a vehicle More

by danielribon9
Recommend Dealer
Yes
Employees Worked With
shamir
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October 01, 2026

Everyone here is extremely helpful! Helped find a car that fit into my payment range and were very friendly. More

by bcs11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James, Robert, Lelia, Shaun, Ed
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September 27, 2026

Worked with me on getting the vehicle I wanted and the add ons I requested. Was able to get things done quickly and efficiently. Courteous staff. More

by jennaw078
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abbey Vining
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 24, 2026

Took way too long for a simple inspection and continued to try to upsell me services I did not need. Took the car to another mechanic for less than half the price quoted. More

by MARVINSH
Recommend Dealer
No
Print
Sep 25, 2026 -

My Volkswagen of North Grand Rapids responded

We're sorry to hear you did not have a great experience with us. Our goal is always to provide transparent recommendations based on our technicians' findings and to help our customers make informed decisions. If you would like to speak to a Service Advisor about your concerns with the recommended services or the pricing, please let us know.

September 20, 2026

Friendly, attentive From the beginning working with our trade in straight to the purchase of our new vehicle More

by aschellevanzandt
Recommend Dealer
Yes
Employees Worked With
Emily Anderson
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Sep 25, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review! We're so glad to hear you had a friendly and attentive experience from your trade-in all the way through the purchase of your new vehicle. Thank you for trusting us with your business, and welcome to the My Auto Family!

September 18, 2026

Very good. I am at work. I have no more time. Shamir did great job. More

by TSHERIDAN0
Recommend Dealer
Yes
Employees Worked With
Shamir
Print
Sep 25, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review! We're happy to hear Shamir took great care of you. We appreciate you trusting us with your business!

September 18, 2026

Very happy with my service, personable and helped answer all of my questions Very happy More

by abbeycoon
Recommend Dealer
Yes
Employees Worked With
Olivia
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Sep 25, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review! We're so glad to hear you were happy with your service experience and that our team was able to answer all of your questions. Thank you for trusting us with your business!

September 18, 2026

I had air leaking from my tire and she took the time to figure out the problem and got my car all fixed up!! Very professional!! More

by abbeycoon
Recommend Dealer
Yes
Employees Worked With
Olivia
Print
Sep 25, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your review! We're glad our team was able to quickly identify the issue and get your tire repaired. We appreciate your kind words about the professional service, and thank you for trusting us with your business!

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