My Volkswagen of North Grand Rapids

Drew was absolutely wonderful to work with! I was pretty indecisive and drove a LOT of vehicles before finally finding the one that felt right. As soon as I saw the Tiguan, I knew it was the on I was pretty indecisive and drove a LOT of vehicles before finally finding the one that felt right. As soon as I saw the Tiguan, I knew it was the one I wanted. Drew even went out of his way to have one brought in from another location so I could test drive it. But what really stood out was how far he went beyond being just a sales rep. He detailed the vehicle himself and even worked to get the rusted screws off so I could move my license plate. He never just handed me off to someone else. He always stuck around, made sure I had what I needed, and genuinely wanted to make sure I was happy. The following week, he arranged to have the Simoniz done, picked up my new Tiguan from work, left me with a loaner, and then brought my Tiguan back to me. And then I found out it was his DAY OFF! Talk about going above and beyond. I am so grateful for Drew and everything he did to make what felt like a difficult decision so much easier. I absolutely love my new Tiguan and couldn’t have asked for a better experience! Thank you, Drew! More

Brought my vehicle in for repairs and received top-notch customer service. The staff was professional, hospitable, and the pricing was fair and reasonable. customer service. The staff was professional, hospitable, and the pricing was fair and reasonable. More

The staff is awesome as always , clean service dept and the bathrooms and very clean and well stocked the bathrooms and very clean and well stocked More

Great experience working with Art! He answered all of our questions and made our purchase incredibly easy! He answered all of our questions and made our purchase incredibly easy! More

Easy to work with, got the car repaired promptly and pricing was fair. Shamir was great. pricing was fair. Shamir was great. More

Efficient service, polite, knowledgeable. The service I received was efficient, and the representative was polite and knowledgeable. I appreciated the call when service was completed. The service I received was efficient, and the representative was polite and knowledgeable. I appreciated the call when service was completed. More

Bianca was great to work with! Very professional and friendly, responsive to emails in a timely manner. Very professional and friendly, responsive to emails in a timely manner. More

A no pressure sales environment . . . which was a big surprise to me. Unlike most dealerships I visited, MY Auto Group did not incessantly harrass me after my first visit. The sales . . which was a big surprise to me. Unlike most dealerships I visited, MY Auto Group did not incessantly harrass me after my first visit. The salesman and sales aupervisor were accomodating, polite, and really down to earth. More

Hello, it was my first time at the dealership. It was nice but I feel a little bit disappointed such the technician was touch on the door and interior of car with their dirty gloves and cause my c It was nice but I feel a little bit disappointed such the technician was touch on the door and interior of car with their dirty gloves and cause my car dirty with oil stains. I was also expecting they would wash my car as a free complimentary service included with the oil change but the fact that they didn't do so. Moreover, they should use the vehicle service scanner to check the car software for any updates as well as reset the service interval reminder, but they also didn't do so. More

Salesman, Drew, was so helpful and explained everything about the vehicle. He also helped setting up my phone to the car. Texted the next day to make sure I was doing okay with the vehicle and to answer about the vehicle. He also helped setting up my phone to the car. Texted the next day to make sure I was doing okay with the vehicle and to answer any questions I might have. More