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My Volkswagen of North Grand Rapids

Northeast Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.3
117 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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3985 Plainfield Avenue

Northeast Grand Rapids, MI

49525

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Showing 117 reviews

May 30, 2026

Over 2 hour wait on an oil change again. Lady in the back said take it to a xxxxing Chevy dealership More

by jeffy_75
Recommend Dealer
No
Employees Worked With
Charlie smith
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May 29, 2026

Very good communication. I liked that you sent me a video inspection of my vehicle. Everything was clearly communicated and costs itemized. I liked that I was given info on w More

by LMUNGAIM
Recommend Dealer
Yes
Employees Worked With
Olivia Clarke
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May 29, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you taking the time to share your experience. Providing clear communication and transparent service is a top priority for our team, and we’re pleased to hear the video inspection, detailed cost breakdown, and maintenance recommendations were helpful throughout your visit. Olivia will be grateful for your recognition of her professionalism, knowledge, and attentive service. Thank you for your trust, and we look forward to assisting you again in the future.

May 28, 2026

Shamir was very easy to work with as far as scheduling. He went above and beyond to make sure I was informed and taken care of. More

by WALSHNP
Recommend Dealer
Yes
Employees Worked With
Shamir Austin
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May 29, 2026 -

My Volkswagen of North Grand Rapids responded

We’re so glad to hear Shamir made your experience a great one! Providing clear communication and going above and beyond for our customers is what we strive for. We appreciate your kind words and look forward to assisting you again in the future!

May 21, 2026

Very disappointing I brought my car in for what I thought was a wheel bearing. I was told it was a bent rim. New rims, a new tire, and an alignment later turn out it was a bad wheel bearing. More

by richcook1972
Recommend Dealer
No
Employees Worked With
The service department is terrible
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May 27, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

May 19, 2026

Good. Some delays in tire rotation and confusion regarding service. But was able to work everything out with the staff. More

by eroot95
Recommend Dealer
Yes
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May 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 4-star review and for sharing your feedback. We appreciate your patience regarding the delays and confusion during your visit. We’re glad our team was able to help resolve everything, and your feedback helps us continue improving. We appreciate your business and hope to see you again in the future!

May 19, 2026

Very helpful - we needed to plan some repairs and fit it into our budget and we got the help we needed and back on the road quickly More

by JOSHUAFREENEY
Recommend Dealer
Yes
Employees Worked With
Shamir Austin
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May 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review! We’re glad we could help you plan your repairs in a way that fit your budget and get you back on the road quickly. We appreciate your trust in our team and look forward to helping you again in the future!

May 19, 2026

I did oil change in Nov-25 But I had oil low light in April and when I went no oil in my car . They filled and did oil change again . When I questioned about why no oil - they hide the oil change I did o More

by MANIKANDANPA
Recommend Dealer
No
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May 19, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

May 17, 2026

They got me in fast for an oil change, no issues and took great care of me! Highly recommend More

by abbeycoon
Recommend Dealer
Yes
Employees Worked With
Shamir and Arron
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May 18, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for the 5-star review! We’re glad to hear our team was able to get you in quickly for your oil change and provide a smooth, hassle-free experience. Taking great care of our customers is always our priority. We truly appreciate your recommendation and look forward to seeing you again for your future service needs!

May 16, 2026

Very friendly and helpful. Just nice to work with and overall a great experience. Friendly More

by laurabargwell
Recommend Dealer
Yes
Employees Worked With
James
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May 18, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review! We’re delighted to hear that you had such a friendly and positive experience with our team. Providing helpful service and making the process enjoyable for our customers is always our goal. We truly appreciate your kind words and look forward to working with you again in the future.

May 09, 2026

Very accommodating, fast and job well done Very easy to schedule, great communication and fair price More

by AMYTESKE1
Recommend Dealer
Yes
Employees Worked With
Arron
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May 18, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review. We truly appreciate your kind feedback and are pleased to hear that you found our team accommodating and efficient throughout your service experience. Providing convenient scheduling, clear communication, quality workmanship, and fair pricing are all very important to us. Thank you again for your trust in our team, and we look forward to serving you again in the future.

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