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My Volkswagen of North Grand Rapids

Northeast Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.3
127 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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3985 Plainfield Avenue

Northeast Grand Rapids, MI

49525

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Showing 127 reviews

April 21, 2026

Everyone was very friendly, and worked quickly! After I arrived they had the alignment on my car finished within an hour. More

by l.foyle54
Recommend Dealer
Yes
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Apr 21, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for the great review! We're glad to hear our team was friendly and able to get your alignment done quickly. We truly appreciate your business and look forward to seeing you again!

April 15, 2026

This dealership is a breath of fresh air compared to the one on 28th st. Very caring and transparent. More

by dry201
Recommend Dealer
Yes
Employees Worked With
Bill
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Apr 15, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind words and 5-star review! We’re proud to provide a caring, transparent experience and truly appreciate you recognizing our team’s efforts. We look forward to continuing to serve you in the future!

April 10, 2026

Clean, comfortable and very accommodating. Communication was very good and I was kept informed all along the way. More

by DEBBIE.EKOLA
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abbey Vining
5.0
This rating includes all reviews, with more weight given to recent reviews.
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review! We’re glad to hear you found our facility clean and comfortable, and that our team kept you well-informed throughout the process. We truly appreciate your feedback and your business!

April 09, 2026

Top notch! I highly recommend Shamir was friendly and explained everything clearly and the wait time was not long at all. More

by Vwbalder
Recommend Dealer
Yes
Employees Worked With
Shamir
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Apr 10, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for the 5 stars! We’re glad Shamir provided a great experience and kept your visit quick and easy. We truly appreciate your recommendation!

April 08, 2026

Great Overall professional experience. Resolved the issues in a timely manor and was to pleasant to work with More

by DREHOAN
Recommend Dealer
Yes
Employees Worked With
Shamir
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Apr 09, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review. We’re pleased to hear you had a professional experience and that your concerns were resolved in a timely manner. It was a pleasure working with you, and we appreciate your trust in our team.

April 05, 2026

Was told a part had to be ordered, that would take 5 days. Waited weeks with no phone call from the service department. Tried to call multiple times with no answer. Finally reached someone over a month More

by DYINSD
Recommend Dealer
No
Employees Worked With
Service department
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Apr 09, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

March 24, 2026

Drew was excellent to work with. They also were able to transfer the car from Muskegon to Grand Rapids saving us time and mileage. Thank you! More

by sespieker
Recommend Dealer
Yes
Employees Worked With
Drew
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Mar 26, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your feedback! We’re glad to hear that Drew provided excellent service and that the vehicle transfer from Muskegon to Grand Rapids was convenient for you. We appreciate your business and look forward to serving you again.

March 20, 2026

Good service and good customer waiting area. Good time estimate and nice and friendly people. More

by CAHTS
Recommend Dealer
Yes
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Mar 23, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for the great feedback! We’re happy to hear you had a positive experience with our team, from the accurate time estimate to the comfortable waiting area. Providing friendly, efficient service is always our goal, and we’re glad that showed during your visit. We appreciate you choosing us and look forward to seeing you again next time!

March 18, 2026

Everything went smoothly and Dan was very kind and friendly in explaining things to me. More

by VORGIAS4
Recommend Dealer
Yes
Employees Worked With
Dan
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Mar 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind feedback. We’re glad to know your experience was seamless and that Dan took the time to ensure everything was clearly explained. We truly appreciate your business.

March 14, 2026

Fast, he picked out a car more to my liking with a better price point. Had everything ready to go the minute I got there. More

by ringwaldma
Recommend Dealer
Yes
Employees Worked With
James
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Mar 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review. We’re pleased to hear that your experience was efficient and that we were able to find a vehicle that better suited your needs at the right price. We appreciate your business and hope you enjoy your new vehicle.

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