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My Volkswagen of North Grand Rapids

Northeast Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.3
127 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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3985 Plainfield Avenue

Northeast Grand Rapids, MI

49525

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Showing 127 reviews

January 06, 2026

They were ready for my appt. Completed on estimated time. Could not find coolant leak but today I got another check coolant level alarm. More

by STEVE.WESTRICK
Recommend Dealer
Yes
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

January 06, 2026

I've dealt with many dealerships in the past and none come close to this positive experience with Henry and his team. This is my second car purchase from Henry in 3 months. Top notch people. More

by lptamer
Recommend Dealer
Yes
Employees Worked With
Henry
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind words! We’re thrilled to hear that Henry and his team provided such a positive experience, and we’re honored that you chose us for your second vehicle purchase in just a few months. Your trust and support mean a great deal, and we look forward to assisting you again at My Auto Grand Rapids!

December 30, 2025

Awesome experience, people are super friendly and super helpful! Great place to go if you in the market for a vehicle! More

by cainscough
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Jones
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind words! We’re thrilled to hear that our team made your experience friendly and helpful. We appreciate your trust and recommendation, and we look forward to assisting you again at My Auto Grand Rapids!

December 28, 2025

I took my 2018 Beetle for an oil change. They made recommendations about tires and suggested an appointment for the oil change. The experience was good. More

by APRIL.BLACK
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your feedback, April! We’re glad to hear your experience was positive and that our team could provide helpful recommendations. We appreciate your business and look forward to assisting you with your vehicle in the future at My Auto Grand Rapids.

December 27, 2025

They tried to sell me a 30,000 mile maintenance when I had already had that work done at the dealership 8 months prior to this visit. More

by LORIJOBAKER
Recommend Dealer
No
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

December 26, 2025

Everyone was real friendly, there was no pressure in the purchase process and wanted me to calling anytime I had questions. More

by denniskelly58
Recommend Dealer
Yes
Employees Worked With
Devon
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind review! We’re glad to hear our team provided a friendly, no-pressure experience and made you feel comfortable reaching out with any questions. Your trust means a lot to us, and we look forward to assisting you again at My Auto Grand Rapids.

December 24, 2025

Best dealership experience I have ever had! It was a no frills experience. No one was pushy, everyone was friendly & informative. Everything was so easy. More

by mattd8n
Recommend Dealer
Yes
Employees Worked With
Paul Jones
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind words! We’re thrilled to hear that your experience with our team was easy, friendly, and informative. Providing a no-pressure, seamless experience is always our goal, and we’re glad it made such a positive impression. We look forward to serving you again at My Auto Grand Rapids!

December 24, 2025

Jeff Noordhof, Shaun Losinski, Jarrod Herbig and esspecially Devon Smith all need recognition for their hard work! More

by ahunt17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Smith, Jeff Noordhof, Jarrod Herbig, Shaun Losinski
Report | Print
Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for recognizing our team! We’re thrilled to hear that Jeff, Shaun, Jarrod, and especially Devon provided such a great experience. Your kind words mean a lot, and we’ll be sure to share your recognition with the team. We look forward to assisting you again at My Auto Grand Rapids!

December 22, 2025

The team is always friendly and ready to help me with my vehicle. I appreciate the quick service and I am able to use the table in the showroom to work while I wait. I will continue to take my vehicles ther More

by mthomas37
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy and the service team.
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your feedback. We’re pleased to hear that our team consistently provides friendly, attentive service and that our showroom amenities add to your experience. We truly appreciate your continued trust in My Auto Grand Rapids for all your vehicle service needs and look forward to serving you in the future.

December 21, 2025

Perfect mix of friendly and professional. Also great at explaining things and helping me to understand what needed to be done. More

by saskin6
Recommend Dealer
Yes
Employees Worked With
Shimar
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind feedback! We’re thrilled to hear our team was able to provide a friendly and professional experience while clearly explaining the work needed on your vehicle. Your trust means a lot to us, and we look forward to serving you again at My Auto Grand Rapids.

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