I was approached by Ivonne and immediately she was very kind and friendly. My experience with her was above from what I expected. Ivonne focused on me and what my needs were, and she did give me advice to where it was needed, and it was expected. I didn't feel pressured into buying the vehicle that I wanted. She followed up with me promptly and she was very patient with me. I bought a car within a weeks time frame. I would definitely recommend her if you are looking to purchase newly used/used car. Plus, she smiles and that makes a difference into the "buying experience" as well.