NY Off Lease

Don’t be wooed by the low online advertised price. Check every component of the car you see online and make sure EVERYTHING you discuss with sales is included in the written up in the contract or they will every component of the car you see online and make sure EVERYTHING you discuss with sales is included in the written up in the contract or they will NOT honor it. They add a $2,990 certification fee to ALL CARS that supposedly extends lemon law coverage from 30 days to 6 months, though they never put anything in writing in the contract stating as such. They advertised a Corolla XLE but sold me an LE with a dent on the rear bumper that they promised to fix but never did, without floor mats even though I specifically mentioned that it must be included, broken hub caps, missing air pressure covers, mismatched tires, and a broken wiper that literally flew off of my car while driving the day after I bought the car. I have called there 4 separate times and left a message with both Darryl and the GM/finance person and I personally spoke to Ashley and Tiffany and Anthony. Everyone I speak to on the phone is polite but they always say only Darrell or the GM can help me. I am NOT ok with how they have avoided my calls and messages for 3 days in a row. While talking with the sales person and the sales manager, I was taken aback by the certification fee because it was way above and beyond any “fees” mentioned by other dealerships. I stated this outright so the manager proceeded to show me a cargurus search on the pricing of Corolla XLE’s in a 500 mile radius. He showed me that his car was priced the cheapest by a large margin. What I did NOT know at the time was that the car wasn’t even an XLE!!!! It is an LE and Kelley blue book lists the fair market price $2K below the XLE trim so it was a total bait and switch! I was struggling with these surprise fees so I asked the manager Darrell to write out what I thought was the final cost of the car including taxes, fees, DMV, and interest. He did not write up taxes on the purchase price of the car (he based it on the cost after the down payment which ended up being $500 off) and then he calculated the interest on the loan as a flat percentage instead of calculating the true APR, which ends up being an additional $3,000 that I will pay over the life of the loan, once the GM/finance actually typed up the contract. Don’t shop here. I went thinking I was getting a great deal on a simple, sensible car but I left with an extremely bitter taste in my mouth from the whole experience. I will be exploring all possible options of recourse as I believe I was intentionally misled throughout the whole sale and I want to warn anyone else thinking of going here. More

OFFICIAL NOTICE - I purchesed a BMW 528i from you a few months ago. NYOfflease sold me the vehicle that had LOOSE chassis bolts and with NO run flats tires. The vehicle by design is not equipped with a s months ago. NYOfflease sold me the vehicle that had LOOSE chassis bolts and with NO run flats tires. The vehicle by design is not equipped with a spare tire and thus rendering the car “UNSAFE TO DRIVE” All information was verified by BMW of Mt. Kisco, NY. At this time I am demanding that NYOfflease pay for the dangerous and unsafe repairs needed More

Don’t waste your Time! The staff is unprofessional and useless! They make promises on anything your ears want to hear! Unfortunately once the car was purchased NONE of what The staff is unprofessional and useless! They make promises on anything your ears want to hear! Unfortunately once the car was purchased NONE of what was promised was followed through with! This place is a joke and should be shut down! I will keep going further to have this place investigated being the so called manager doesn’t return phone calls! Do a criminal background check, get the names you deal with here! More

Waste of time Don't be fooled by their low "online prices." The "internet price" only stands if you finance through them. I was aware of the certification fee, but Don't be fooled by their low "online prices." The "internet price" only stands if you finance through them. I was aware of the certification fee, but I think it's a bit overwhelming at $3,999. Expect every car to be $5,000 more than what it's listed for. What a waste of time. The sales manager also tried to make me believe that the Blue Book value of the car I was interested in was $7,000 more than what it really is. Jokes. Good luck to them. Especially with all these bad reviews I'm seeing now. More

Lemon car and bad business I went to buy a used car from NY OFF Lease in Copiague. I told them I wanted a car for 11,000. When it came to signing the papers with the Warranty it I went to buy a used car from NY OFF Lease in Copiague. I told them I wanted a car for 11,000. When it came to signing the papers with the Warranty it was 18,000. Okay, so I buy a 2017 Chevy Cruze with 42,000 miles. I get in the car and there's a receipt from NJ and a Dorito chip right on the floor in the front. There were crumbs on the side of my seat. The Bluetooth does not work and when I asked them to fix it and they couldn't, they told me to bring it to a Chevy dealer. They sold the car with a malfunctioning Bluetooth and tell me that's my problem to fix. The oil level was at 50%. I went back and asked for the oil change. Obviously the car was not checked over. Two weeks later I break down on the expressway. Bolts came off the compressor, freak thing. I go to use my warranty and find out that they sold me $200 deductible warranty instead of $100. I'm without a car for four days. I rent a car at my expense and I ask them to change the Warranty to the lower deductible. They said they did and when I called two weeks later it had not been submitted. I asked again. She said she did it. Two weeks later the engine is making a strange sound and the car isn't driving well. I bring it in again, I'm without a car for 1 day. I can't tell you what the problem was because I never got a bill. I've asked four times, each time to no avail. A month later the car breaks down AGAIN. Overheats on the expressway. I call the dealer and speak to the manager who says she will call the tow truck. I call the Warranty company to see if I can get a rental and find out no change was EVER put in to them. There was also no request for the tow truck. Another 90 minutes wasted. I call the dealer again and try to get the Warranty lady who is in but is not answering my calls or messages. I get an attitude from the male manager and no help from ANYONE!! I am a Lyft driver and have been without my new car three times already for a total of 5 days. That's lost income plus the rental car fees, that I am Out! This place sucks. I would never, ever deal with them again. I had no trouble with my old car and ONLY trouble with the car I bought from NY OFF LEASE in Copiague. 👎🏼 More

RIP off bad news , stay away unless you want to get ripped off. I gave plenty of chances for them to make it right and they apparently thought I was joking. bad news , stay away unless you want to get ripped off. I gave plenty of chances for them to make it right and they apparently thought I was joking. hundreds in charges for services I didn't receive. More

Misleading After traveling a long way to get to this car dealer, for what seemed to be a "to good to be true price" , it turned out to be just that. The car was After traveling a long way to get to this car dealer, for what seemed to be a "to good to be true price" , it turned out to be just that. The car was advertised at 22k online and after all their additional fees which are non-negotiable the price was 26k. So after hours of negotiations I managed to work out a deal i would trade my current car in for 19,568 (I owe 17k)and we got to 22,100. The manager agreed to this price but then when he went into the finance office he came back out and said that the numbers were wrong and that they were off due to a mistake on their end by a grand and change so then I was at 23k and change. So we were back at it he would not budge. Then the GM shows up and here we go now I'm told that they offered to much for my trade and had to take back their offer and only offered 18k. After that I walked away I left frustrated and unsatisfied with my visit DO NOT WASTE YOUR TIME! More

Bad experience (Do Not Recommand) I honestly thought I would have a good experience but it wasn’t. First and foremost they do not check their cars before they sell them!! I got my 2017 I honestly thought I would have a good experience but it wasn’t. First and foremost they do not check their cars before they sell them!! I got my 2017 Nissan Maxima recently and it was literally one thing after another. First one of my tires was no good , than one of my front lights were out and than I got pulled over to find out that my tail light was out! I had to keep coming back for them to fix things and when I came back they would keep the car all xxx*** day!! They are also VERY good liars whatever it takes to get a sale literally! They also sold me a bootleg memory chip for my gps which they claimed they took my car to Nissan for them to program it and again this took ALL day! Just for them to come back and lie and say Nissan was trying to charge them $180 to program it but come to find out by me calling Nissan myself and they told me it wasn’t true! Again I highly DO NOT recommend anybody going to this dealer! Very BAD experience. More

Lousy Mechanics and shoddy repairs I bought a car over the summer from this so called dealership. The car has had multiple oil leaks since then, primarily from plugs and parts that wer I bought a car over the summer from this so called dealership. The car has had multiple oil leaks since then, primarily from plugs and parts that were glued together by their repair shop. I’m sure it was to sell the car fast. The price was right but as the old adage goes.... “If it looks too good to be true...”. The car is not protected under the NY state Lemon Law due to its age. I realize how dishonest and irresponsible these used car shops are and NY Off Lease is no different. $5,000 in repairs so far that were not covered under warranty. Lesson learned.. avoid this dealership at your own peril. More

One star is far too generous AVOID. This place is the definition of sleazy car salesman!!!! One star is far too generous. I wasn't going to write a review, but now I feel compe AVOID. This place is the definition of sleazy car salesman!!!! One star is far too generous. I wasn't going to write a review, but now I feel compelled to. When we first sat down with the salesman, the first thing we said is that we had been pre-approved for a 2.99% loan through our bank. He said, "OK", so we continued. We tried to negotiate on the price and were told it was firm and they couldn't go any lower. We were ok with that since the sticker price was comparable to other dealers. After spending over 5 hours there ironing out the details it was time to see the finance guy. I said to the salesman, "we're doing this with our 2.99% loan, right?" He said, "I have no idea, I'm not the finance guy." So, to no one's surprise we sit down and he tells us that he got us "a great rate at 5.99%" We said, no way. We already have a 2.99% ready to go. He says that the price we're paying for the car is based on going through their financing. I told him this is unacceptable. He had the audacity to tell me it's not that much of a difference, anyway. We had already signed the deal and were in a time constraint with a current lease, so we reluctantly had to take it. Sticker price was about $17,500. After putting down $5,000 the remainder on the loan was still somehow $17,500. That's how much you can expect in 'additional fees' from these guys, As we were going over it once more before driving off the lot, we noticed the door panel was popping off at the top. The owner said, "it's still under manufacturers warranty, take it to the dealer. So today I take it to the Dodge dealer today and the service tech is looking up the vehicle's history. He says to me, "Oh, so you got the car from Enterprise!" I said no we didn't. He showed me the cars' history and it was an Enterprise rent-a-car. The salesman told us "it was an executive rental". I asked what that was. He said the vehicle was leased out to a single company for use for one of their executives. Liars!!! We never would have purchased this car if we were told the truth about it being a rent a car. Unless you want an unpleasant experience and don't mind being lied to and getting ripped off, then I suggest you go elsewhere for your vehicle. On the bright side, I transferred the loan to my bank at 2.99% before the first payment was due so the sleazy finance guy will no longer get any commission from his unethical tactics. More